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Helnan Phønix Hotel

4.0 star property

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Daily buffet breakfast (DKK 150 per person)
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets
Daily buffet breakfast (DKK 150 per person)
Terrace/patio
Daily buffet breakfast (DKK 150 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Room service
  • Parking available
  • Free WiFi
$171
includes taxes & fees
Nov 19 - Nov 20

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Budolfi Cathedral
    ‪3 min walk‬
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Place, Jens Bangs Stenhus
    ‪4 min walk‬
  • Airport, Aalborg (AAL)
    ‪9 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(43 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(21 reviews)
  • 204 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Twin Beds

8.4 out of 10
Very good
(43 reviews)
  • 205 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 1 Double Bed

8.2 out of 10
Very good
(202 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Helnan Phønix Hotel

4-star hotel in Aalborg Centrum
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and conference space. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and tour/ticket assistance are onsite. Housekeeping is available on request.
Helnan Phønix Hotel offers 224 accommodations with hair dryers. Televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Helnan Phønix Hotel features a fitness center, a terrace, and multilingual staff. Wireless Internet access is complimentary. This business-friendly hotel also offers tour/ticket assistance, coffee/tea in a common area, and room service (during limited hours). Limited onsite parking is available on a first-come, first-served basis (surcharge).

Helnan Phønix Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 100 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day
Cribs (infant beds) are available for DKK 100.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately DKK 150 for adults and DKK 150 for children
  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Helnan Phønix Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 709 out of 1847 reviews
Rating 8 - Good. 758 out of 1847 reviews
Rating 6 - Okay. 268 out of 1847 reviews
Rating 4 - Poor. 70 out of 1847 reviews
Rating 2 - Terrible. 42 out of 1847 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bo

Stayed 2 nights in Aug 2025

10/10 Excellent

Anne-Mette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Hind

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig fint hotel - tæt på det hele.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Morgenmaden og personalet var ikke særligt godt. Især personalet var sure og ubehøvlet. Reception var søde og hjælpsomme
Stayed 1 night in Aug 2025

10/10 Excellent

Agner

Stayed 2 nights in Aug 2025

4/10 Poor

Niels

Liked: Cleanliness, staff & service, room comfort
God morgenmad, flinke personaler, varmt på værelset og ingen krog til vinduet, så det kunne stå åbent, en del trafik lige udenfor. Meget rent, så rent at det åbentbart var nødvendigt at pudse vinduer kl 4:25 om morgnen. Temmelig ubehagelig måde at blive vækket på.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Per

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riktigt bra city-hotell med utmärkt frukost.

Bra rum. Rent och snyggt. Saknade AC men en fläkt fanns. Utmärkt frukost. Mycket centralt och bra läge.
Stayed 1 night in Jul 2025

8/10 Good

Knud

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Nice hotel, but needs an update

Really nice breakfast. No air conditioning and our room was facing the street, meaning we had to keep the window open and there was a lot of traffic noise from the street keeping us awake during the night
Stayed 2 nights in Jul 2025

8/10 Good

Siv Elin

Liked: Staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Vibeke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bed and improved quality of breakfast buffet
Stayed 1 night in Jul 2025

10/10 Excellent

Jesper Holm

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed for one night in Aalborg. We were precented with a "Special room" in the the building behind the hotel. The room was old, TV small and there was a basic
Stayed 1 night in Jul 2025

8/10 Good

Peder

Stayed 2 nights in Jul 2025

6/10 Okay

Lars

Traveled with partner
Liked: Staff & service
Decent 3 star property
Stayed 1 night in Jul 2025

6/10 Okay

Eva Tam Bui

Stayed 1 night in Jul 2025

4/10 Poor

Sonny

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Pia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No cleaning done unless you ask for it; TV useless

Our TV did not work properly, often the image was like a puzzle and the remote control only worked sometimes... I was surprised that no cleaning was done unless we specifically put the sign on the door to 'Please clean'. I would expect from a 4* hotel that cleaning was done, unless I asked them not to do it. I had not found the sign in the bottom of the wardrobe, so had put no sign outside and no bed was done, no towels changed during our 3 days' stay. Much noise from the main street, as we had to keep our window open during the night due to the heat.
Stayed 2 nights in Jul 2025

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities

Værelse opdateret

Stayed 1 night in Jul 2025

8/10 Good

Maria Holm

Stayed 2 nights in Jul 2025

8/10 Good

Sonja

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025