2/10 Terrible
Matthew
Feb 24, 2025
Disliked: Property conditions & facilities, room comfort
The first night we got there, the “new furnace” they said was recently installed wouldn’t kick on. When we first got into our room, it was rather cool in there. Maintenance came to look at it, and the solution was to bring us a space heater. Not move us to a room with a working furnace. So we dealt with the space heater to keep our room warm. We had 2 tvs in our room. One by the bed and one out in the living room area where the couch was. On the second day neither of the 2 tvs would work! Called down to the front desk, they sent the maintenance guy back. He didn’t know how to fix it, so they ended up calling the cable company to come and look at it. After the cable company spent some time looking over the problem with our room and a couple rooms next to us with the same problem there was no fix for it! At least not while we were there. So we paid extra for a bigger room since we were there for 3 nights traveling from out of state. And ended up with a little space heater, to heat the whole room, and 2 TVs that wouldn’t work! We weren’t offered anything to make it right. Not a different room to switch to, not a discount off of our stay, not anything.
Matthew
Stayed 3 nights in Feb 2025