2/10 Terrible
Susan
Mar 20, 2025
Disliked: Amenities
What can I say the room we had booked boasted a king bed. In fact it was two single beds pushed together that drifted apart when you lay on it. When questioned the owner/manager was rude and aggressive and said it could not be parting as it was a “zip and lock bed.” I checked and it was 2 single beds pushed together that were not secured by any zips or locks! We were allocated a different room that had no wardrobe and the fumes from freshly applied gloss paint was so overwhelming that within 10 minutes my eyes were streaming and I had a headache. Again the owner/ manager was rude and said we were more than welcome to move out. All other hotels were fully booked otherwise we would’ve vacated there and then. Eventually a third room was found for us which was adequate by that time we just wanted to unpack and enjoy our stay in Aberystwyth. We were not offered any refund in fact we were not even offered a complimentary drink from the bar for the inconvenience of having to change rooms 3 times! I will definitely not be recommending this hotel the service was shocking I have never been spoken to so rudely by anyone. I had to question why all the other hotels in the area were full yet we were able to change room three times. I now know why.
Susan
Stayed 1 night in Mar 2025
