4/10 Poor
Stacy
Dec 28, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible Spa Experience and Huge Vape Problem
I wanted to have a nice getaway at a resort for a couple days with a spa treatment or two, but it was a nightmare. I made sure to let them know ahead of time to keep me away from any smoking/vaping rooms, and they assured me that all rooms were non smoking. It's quite the opposite. There is vaping going on everywhere, and it was coming into the bathroom, through the air conditioner and through the kitchen area. The air was stale and unbreathable. I have a serious allergy to vape, and I have asthma, so saying a place is smoke free when it isn't is dangerous for some people. I don't need anything fancy in a room. I just require oxygen, which this places was lacking in abundance. I also encountered it at the spa when I went for a treatment. I had to change tables because the first one I laid in smelled like someone had been vaping into the head hole during a previous massage. The massage therapist also didn't seem to be well trained. This is the first time I've complained about a massage ever. She put all her weight on my back by crawling on me painfully. I asked her to stop, but she continued. Later on, she was bending my leg in such a way that it was causing me pain, so I asked her to just massage the muscles, and she tried to insist on doing the other side first. I had to snap at her to get her to stop. I have had sciatic and back pain for a week because of it. Also, most shops are vacant. There is not much resort at the resort. Terrible experience.
Stacy
Stayed 2 nights in Dec 2024