6/10 Okay
Sereena
Traveled with family
Oct 21, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
EP Lounge service was not as expected
The rooms are wonderful and the hotel is spectacular.
We stayed in the club room with access to the EP lounge- the food was exceptional (Veronica and all the chefs are doing a fabulous job) but the service was extremely poor which was clearly driven by the management led by Hemraj- we did speak with him but felt it was a disingenuous apology and a lot of excuses even though capacity was around 30%, tables were left with dirty plates, took us 20minutes for a baby cup with some water. Thank you to Stephen, Anthea and Sandra who looked after us during our stay in the EP club.
On our first night we were above what a seemed to be a nightclub - it was a convention. The music and noise didn’t stop until 1am which led to a horrible night of sleep for our 8 month old baby. The hotel compensated us with dirihams, equivalent of £200 but this doesn’t equate to the £550 we spent on the hotel night itself.
We ate in the restaurants in the evening and met Chef George who was wonderful, warm and engaging- we went to Broadway, the steak and lamb was exceptional as were the staff! He also recommended Koal and Sand (the bbq restaurant), every dish was phenomenal- a must go and a beautiful setting! The Indian and Lebanese restaurants were great, food was delicious but not the best we’ve had but again the staff and service was wonderful.
If you’re looking for a club lounge experience then we would suggest Jumeirah Zabeel Saray as a first choice and then Juneriah Beach Hotel.
Sereena
Stayed 8 nights in Oct 2024
