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Novel Hotel City Center

4.0 star property

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Photo gallery for Novel Hotel City Center

Sundeck
Exterior
In-room safe, desk, blackout drapes, soundproofing
2 bars/lounges
Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Breakfast available
  • Gym

Explore the area

Map
Hamdan Street, Abu Dhabi
  • World Trade Center Mall
    ‪5 min walk‬
  • Central Market
    ‪10 min walk‬
  • Madinat Zayed Shopping Center
    ‪12 min walk‬
  • Abu Dhabi (AUH-Abu Dhabi Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout drapes, soundproofing

Standard Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Double or Twin Room

In-room safe, desk, blackout drapes, soundproofing

Junior Double or Twin Room

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Novel Hotel City Center

4-star Abu Dhabi hotel, connected to a shopping center in Abu Dhabi City Center
3 restaurants, an outdoor pool, and a nightclub are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a snack bar/deli. Housekeeping is available on request.
Novel Hotel City Center offers 215 accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with satellite channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Abu Dhabi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.

Guests under 12 years old are not allowed in the swimming pool.

In addition to an outdoor pool, Novel Hotel City Center provides a 24-hour health club and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 5 meeting rooms. This Abu Dhabi hotel also offers a nightclub, a rooftop terrace, and barbecue grills. Parking is available onsite for a surcharge.

Novel Hotel City Center is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Novel Hotel City Center has 3 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Arabic, English, Filipino, French, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (AED 30 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: AED 50 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Nightclub
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Rooftop terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Double-glazed windows
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 75 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AED 50 per person
  • Valet parking fee: AED 30 per day
  • Rollaway bed fee: AED 75 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - ok
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the swimming pool

Property is also known as

Abu Dhabi Centre Hotel
Mercure Abu Dhabi Centre
Mercure Centre Abu Dhabi
Novel City Cente
Mercure Centre Hotel
Mercure Centre
Novel Hotel City Center Hotel
Novel Hotel City Center Abu Dhabi
Novel Hotel City Center Hotel Abu Dhabi

Novel Hotel City Center Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 135 out of 464 reviews
Rating 8 - Good. 230 out of 464 reviews
Rating 6 - Okay. 61 out of 464 reviews
Rating 4 - Poor. 26 out of 464 reviews
Rating 2 - Terrible. 12 out of 464 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Stayed 3 nights in Oct 2024

10/10 Excellent

Ahmed

Stayed 7 nights in Oct 2024

8/10 Good

solaman

Stayed 4 nights in Oct 2024

4/10 Poor

David, Woodstock

Business traveler
Disliked: Amenities, property conditions & facilities
Not much
Stayed 5 nights in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

DAPHNE KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, room comfort
Content
As expected
Stayed 1 night in Jul 2024

10/10 Excellent

Lay Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and comfortable room!
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel.
This is my hotel of choice in Abu Dhabi
Stayed 3 nights in May 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great place with very helpful staff. Clean and comfortable rooms and also quiet. Location is very nice because you are very close from all the buses to airport or main attractions and the free shuttle bus to many places comes right in front of the hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Modhafar

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 10 nights in Oct 2023

6/10 Okay

Faisal

Stayed 2 nights in Sep 2023

4/10 Poor

FARNOOSH

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom doesn’t have any hair dryer. Staff were nice. Bar was okay. Room condition was pretty bad. Bathroom in bad condition. For a couple it was only one towel. No toothbrush and toothpaste. Pool was super dirty and not cleaned.
Stayed 1 night in Aug 2023

8/10 Good

Shahid

Liked: Cleanliness, room comfort
Customer service is good. They don’t have own parking. You use public parking, which is little uncomfortable. Breakfast buffet is fair. I rate 3 star hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The basic room was small but ok for 2 people. It was clean, the bathroom was dated but otherwise ok as well. There can be noise at times from neighbouring rooms when the people were loud but it was not bad. Bring ear plugs if your a light sleeper. The bed was a bit hard and the aircon and fan worked but not really the thermostat. It was just a matter of turning on and off the aircon if you needed it. The included breakfast its good value. Its a plentiful buffet catering for the breakfast tastes of many nationalities. The reception staff were friendly and helpful.
Stayed 3 nights in May 2023

10/10 Excellent

Atiq

Stayed 1 night in Apr 2023

10/10 Excellent

Eyad, dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff very friendly . Rooms very clean and spacious . Nice variety of restaurants and bars and a very nice night club .
Stayed 1 night in Jan 2023

2/10 Terrible

Ibrahim Isfendiyar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pictures and reality were far apart. Bathroom smelly.
Stayed 3 nights in Nov 2022

2/10 Terrible

Klaus

Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Matthew, Abu Dhabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property many times. One of the main reasons is the food. They have a great French restaurant (Le Beaujolais), which can also be ordered in their first floor bar. Overall a good hotel for the price. The location is good for access to shopping and the WTC Mall.
Stayed 1 night in Aug 2022

6/10 Okay

Rochelle

Stayed 2 nights in Mar 2022

4/10 Poor

HERNANDO

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Alam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021