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Dreams Acapulco Resorts & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Acapulco Resorts & Spa - All Inclusive

2 outdoor pools
On the beach, free beach cabanas, beach umbrellas, beach towels
Reception
Front of property
Deluxe Room, 2 Double Beds, Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • All inclusive
  • Gym
  • 24/7 front desk

Explore the area

Map
Av. Costera Miguel Alemán no.1, Col. Icacos, Acapulco, GRO, 39860
  • Icacos Beach
    ‪10 min walk‬
  • El Rollo Acapulco
    ‪11 min walk‬
  • Acapulco Convention Center
    ‪19 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Deluxe Room, 1 King Bed, Partial Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Partial Ocean View

  • 624 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Shower, free toiletries, towels

Deluxe Room, 2 Double Beds, Partial Ocean View

  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Preferred Club)

Deluxe Room, 1 King Bed, Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Preferred Club)

  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

  • 624 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club)

Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club)

  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Ocean View (Preferred Club)

Family Room, Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Family Room, Ocean View (Preferred Club)

  • 947 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

  • 1432 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)

Deluxe Room, 2 Double Beds, Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Mountain View

  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Front of property

Ritz Acapulco Hotel All Inclusive

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  • All inclusive
  • Free WiFi
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4.0 out of 5, Very Good, (1003)
The price is $223
per night
$223 total
includes taxes & fees
Mar 6 - Mar 7
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About this property

Dreams Acapulco Resorts & Spa - All Inclusive

4-star property in Costera Acapulco
At Dreams Acapulco Resorts & Spa - All Inclusive, hit the beach, dine onsite at Barefoot Grill, or enjoy a drink at one of the property's 4 bars/lounges. Housekeeping is available on request.
Dreams Acapulco Resorts & Spa - All Inclusive offers 605 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Acapulco Resorts & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. Bring your whole family to Dreams Acapulco Resorts & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a playground.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a fitness center, a garden, and a terrace. Parking is available onsite for a surcharge.

Dreams Acapulco Resorts & Spa - All Inclusive is a smoke-free property.

Barefoot Grill - This poolside steakhouse serves lunch only.
Coco Cafe - Onsite coffee shop. Open daily.
El patio - This restaurant specializes in Mexican cuisine. Open select days.
Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.
La Ceiba - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Coco Cafe
  • El patio
  • La Ceiba
  • Portofino

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Designer stores
  • Free children's club
  • Gym
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from December 14 2023 to December 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Uncovered valet parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dreams Acapulco & Spa Acapulco
Dreams Acapulco Resort & Spa Hotel
Dreams Acapulco Resort & Spa Acapulco
Dreams Acapulco Resort & Spa Hotel Acapulco

Dreams Acapulco Resorts & Spa - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 106 out of 398 reviews
Rating 8 - Good. 96 out of 398 reviews
Rating 6 - Okay. 78 out of 398 reviews
Rating 4 - Poor. 58 out of 398 reviews
Rating 2 - Terrible. 60 out of 398 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. We loved our room and the service throughout the hotel was phenomenal!!!! Best we ever had. In particular, we would like to recognize Jorge Quezada from The Pescador restaurant, and Ernesto from the Pescador bar, for their hard work in providing amazing service. We stayed for a week and got tired of our food options though Changing the menus up more would be helpful. Also, a little more adult entertainment please. We loved the casino night. Overall it was great.
Stayed 7 nights in Oct 2023

2/10 Terrible

Lucinda

Stayed 4 nights in Oct 2023

6/10 Okay

Rebeca Isabel

Stayed 3 nights in Sep 2023

10/10 Excellent

María del Coral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

WENDY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there is more things do to at night
Stayed 3 nights in Sep 2023

2/10 Terrible

Jonathan

Stayed 2 nights in Sep 2023

6/10 Okay

OSWALDO

Traveled with family
Disliked: Property conditions & facilities
No debería ostentar el nombre DREAMS le falta mucho para la calidad de un DREAMS tipo Cancún
Stayed 3 nights in Aug 2023

2/10 Terrible

Alicia Yasmin Cisneros

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The restaurants had the same food. The nightlife and pool life was very boring. The whole hotel itself looked old and not new. Some of the staff members were nice - but others were not so nice.
Stayed 5 nights in Jul 2023

4/10 Poor

Geraldine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The facilities and building are too old. The food is not good.
Stayed 2 nights in Jul 2023

2/10 Terrible

Scarlet

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is absolutely horrible. The bad reviews are very accurate. It's very dirty, the food is terrible (tons of flies on everything) and the staff is not welcoming. This stay is one of the biggest regrets I've ever had traveling. Do NOT waste your money on this place. It has a bad vibe and I could not wait to leave.
Stayed 4 nights in Jul 2023

8/10 Good

Maria Dolores

Traveled with family
It’s good just need to improve the food
Stayed 3 nights in Jul 2023

10/10 Excellent

DULCE ARIANNA

Stayed 1 night in Jul 2023

6/10 Okay

Alicia

Traveled with partner
Liked: Cleanliness, staff & service
La propiedad y servicio están “bien” pero la comida es demasiado como de “comida rápida” y acabas pidiendo sólo lo mismo “seguro” lo que si el servicio son muy Amables

10/10 Excellent

jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to enjoy vacations with your family!!!

6/10 Okay

JOSE LUIS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

4/10 Poor

Eladio

Stayed 1 night in Jun 2023

10/10 Excellent

NAYELY

Stayed 3 nights in Jun 2023

2/10 Terrible

Eduardo

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Mal mantenido, falta de personal. HORRIBLE HOTEL
La comida, comparable a una fonda. Mantenimiento deplorable, falta de personal y sin aire A/C en areas comunes cerradas (esto ultimo una pesadilla) Tienen y prometen muchos bares y restaurantes pero jamas los tienen abiertos. El personal amable pero nunca te resuelven cosas sencillas y basicas como falta de toallas, se les acaban lo hielos, sin aire acondicionado en areas comunes, etc. Rescatable el area VIP del piso 21 y la excelente atencion de Elizabeth Garcia y su equipo.
Stayed 4 nights in May 2023

2/10 Terrible

Jennifer, Collingswood

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible trip, we arrived at 11:00 and they wouldn't let us use the pool or eat, they said we would have to wait until 1:30 or pay $30 per person, same with check out, if we wanted to use facilities after 12:00 we had to pay $30 per person. Pools were very dirty, waiters at restaurant and drink service were rude and didn't really serve us. If you go to the bar they ignore you and only help the waiters. The restaurants have an hour wait for every meal and the food is gross. Room service, my son found a cockroach and 2 hairs in his fries and a bone in his hamburger. Laura at front desk is rude, Virginia in the buffet is rude, the guards at front are rude, they didn't even want to let us park our car early, and we had to pay $120 pesos a day for parking. Door men are also rude, don't offer to help with bags. I went to dreams in riviera maya and it was a totally different experience, this dreams is really bad for what we paid.
Stayed 3 nights in May 2023

2/10 Terrible

Alejandra

Stayed 3 nights in May 2023

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorpresa
Mi experiencia fue de sorpresa porque tanto las instalaciones, comida y el servicio son muy buenos y hacen que los días de descanso sean más confortables
Stayed 3 nights in May 2023

4/10 Poor

ELIZABETH

Disliked: Room comfort
Hospedaje en Dreams
Mis comentarios sobre mi estancia los tres dias fueron de reportar el aire acondicionado porque no enfriaba se reporto y nunca quedo; el bufet de alimentos de poca variedad y sabores muy simples no fue de mi agrado sobre todo el pescador; el hotel estaba en un 50% de ocupacion habia que esperar en atender en restaurantes; la relacion precio servicio el precio es caro. No volveria a hospedarme ahi.
Stayed 3 nights in May 2023

10/10 Excellent

Edgar

Stayed 2 nights in May 2023

10/10 Excellent

Coral

Stayed 1 night in May 2023

8/10 Good

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 3 days it was good when you want a quick getaway from mexico. Beach was clean and hotel was very nice
Stayed 2 nights in Apr 2023