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Golden Inclusive by Gran Plaza Hotel Acapulco

4.0 star property

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January 2025

Photo gallery for Golden Inclusive by Gran Plaza Hotel Acapulco

Beach umbrellas, beach towels, beach volleyball
Pool
Governor Suite | Property amenity
Property amenity
Property amenity

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • All inclusive
  • 24/7 front desk
  • Laundry
  • Breakfast included

Explore the area

Map
Av. Costera Miguel Aleman, 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana Galleries Mall
    4 min walk
  • Diana the Huntress
    7 min walk
  • Playa El Morro
    7 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    32 min drive

Room options

Junior Suite

  • 444 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | Property amenity

Suite, Ocean View

  • 355 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Governor Suite

Governor Suite | Property amenity

Governor Suite

  • 867 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • 2510 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Family Suite, 3 Bedrooms

  • 1028 sq ft
  • Sea view
  • Sleeps 8
  • 1 Queen Bed, 2 Twin Beds and 1 King Bed

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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Front of property

Hotel Emporio Acapulco

On private beach
Pool
Spa
Kids pool
4.0 out of 5, Very Good, (1201)
The price is $123
per night
$146 total
includes taxes & fees
Jan 6 - Jan 7
Hotel Emporio Acapulco

About this property

Golden Inclusive by Gran Plaza Hotel Acapulco

4-star hotel in Costera Acapulco
A 24-hour fitness center, a poolside bar, and a snack bar/deli are available at this smoke-free hotel. Free breakfast and free valet parking are also provided. Other amenities include a 24-hour business center, conference space, and a children's pool.
Golden Inclusive by Gran Plaza Hotel Acapulco offers 506 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at Golden Inclusive by Gran Plaza Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Golden Inclusive by Gran Plaza Hotel Acapulco features a 24-hour fitness center and a children's pool. The hotel offers a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 12822 square feet (1191 square meters) include conference space. This Acapulco hotel also offers a terrace, tour/ticket assistance, and dry cleaning/laundry services. Complimentary self parking and valet parking are available on site.

Golden Inclusive by Gran Plaza Hotel Acapulco is a smoke-free property.

A complimentary breakfast is served each morning between 7 AM and 11:30 AM.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Golden Inclusive by Gran Plaza Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals and snacks included

Languages

English, Spanish

Property amenities

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free breakfast available daily 7:00 AM to 11:30 AM
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Children's pool

Family friendly

  • Children's pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,822 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the bay
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 28 floors
  • Ballroom
  • Built in 1982
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 18

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Golden Inclusive Gran Plaza Hotel Acapulco
Golden Inclusive Gran Plaza Hotel
Golden Inclusive Gran Plaza Acapulco
Golden Inclusive Gran Plaza
Golden Inclusive by Gran Plaza Hotel Acapulco Hotel
Golden Inclusive by Gran Plaza Hotel Acapulco Acapulco
Golden Inclusive by Gran Plaza Hotel Acapulco Hotel Acapulco

Golden Inclusive by Gran Plaza Hotel Acapulco Reviews

Reviews

6.6
Rating 10 - Excellent. 21 out of 72 reviews" "
Rating 8 - Good. 15 out of 72 reviews" "
Rating 6 - Okay. 13 out of 72 reviews" "
Rating 4 - Poor. 8 out of 72 reviews" "
Rating 2 - Terrible. 15 out of 72 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was nice but not enough entertainment. Food not great, beach nothing to get exited about. Will not go back.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is on the beach
Stayed 2 nights in Jul 2018

4/10 Poor

Joe

Disliked: Staff & service
worse hotel be careful hotel workers will scam U
I went for five days and I spent a whole day arguing with the hotel i gave the hotel 150 dollars for the deposit of the room and payed for 2 night all inclusive 1100pesos for 2 pepole and the staff worker did not give me a receipt because he said it is all registered in the system do not believe them always ask for your receipt the next day as i ask the fromt desk when can i get my bracelet to eat at the buffet and she tells me that i have not payed and in the system is shows thats i have nothing and didnt give 150 dollars deposit i was so confused spend a whole day trying to figure out what happened the worker shows up to work the next day he says he left the money in the cash box etc very bad Service wont be going back to that hotel again and then i had a incident with their restaurant The waitress says he gave me a discount and to give him a good tip which I did and 30 minutes later I get a knock on my hotel room door scard me wasn't expecting anyone saying he charger me wrong and i owed another 40 dollars and he was sweating and very nervous he told me not to tell the hotel because he can lose his job save yourselfe a horrible hotel and book somewhere else beware and be warned
Stayed 5 nights in Sep 2017

6/10 Okay

m, md

Disliked: Staff & service
Personal at lobby lack of common sense regarding costumer service..
Stayed 6 nights in Jul 2017

2/10 Terrible

arlina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They only want you to consume inside the hotel
Dirty rooms and rude staff
Stayed 1 night in Jul 2017

4/10 Poor

arlina

Disliked: Cleanliness, property conditions & facilities, room comfort
Never staying here again
There was a roach in my room. All the employees did not want any outside food or even snack to be taken inside the hotel. They wanted us to ONLY consume what was sold inside the hotel. I bought some snacks in the beach to take to my room and they followed me to my room telling me that I couldn't do that. I immediately checked out from the hotel at that moment
Stayed 1 night in Jul 2017

2/10 Terrible

Charles, Rancho Cordova

Disliked: Staff & service, property conditions & facilities
Stay clear !!!!!!
The hotel was not at all that it appeared on line the adult swim up bar had kids with dirty diapers in it and was small, the beach was littered with trash, the ocean had garbage floating in it, the hotel was old, you had to ask the swim up bar all the time to turn on the water fall. The elevators did not work 3/4 of the time we had to climb 8 flights of stairs and the floors were wet and my wife slipped and fell. Our friends waited 28 min @ the 17 floor and almost missed the flight out. The dinner was another story needless to say we all ate out every night. If we could have gotten out of this hell hole and got our money back we would have gone to another hotel Not to mention Acapulco was very dirty, my wife and along with 4 others out of group contracted a parasite. SO MY ADVICE TO YOU IS DON'T GO TO THIS HOTEL LET ALONE ACAPULCO!!!!!
Stayed 7 nights in Jun 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Should of spent more money on a hotel stay
1.elevators literally took 15 min to arrive. only two worked for a 20 story building. Took the stairs most of the time. 2. the pool was rented out. ...bus loads of kids from different schools were in the pool. 3. only 1 bar available at any given time. 4. Breakfast was great but all other meals were very poor quality. 5. Literally ran the hot water in the shower for 15 min before water became warm so you could shower. Unfortunately I should have spent more money on a different hotel.
Stayed 7 nights in Jun 2017

2/10 Terrible

delia, san francisco, ca

Disliked: Property conditions & facilities
Won't stay here again
The only good thing about this hotel was our waiters. They were good at the pool bar and buffett
Stayed 6 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the best location right on the beach
Highly recommend this hotel. Everything was great, the staff, the bartenders take good care of you at the bars or even right on the beach. Ask for Nicolas at the beachside cabana pool bar! Rooms were very nice and have the best views both day and night!
Stayed 3 nights in May 2017

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Absolutely Terrible. Horrible. Absolutely Horrible.
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Absolutely Terrible. Horrible. Absolutely Horrible.
Stayed 3 nights in May 2017

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Absolutely Terrible. Horrible. Absolutely Horrible.
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Time
For family time, the all inclusive is a great deal!

6/10 Okay

Verified traveler

Disliked: Cleanliness
MUY TARDADOS PARA ROOM SERVICE Y CHECK OUT NI SE DIGA.
Stayed 3 nights in Jul 2018

10/10 Excellent

Arkadii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Georgii

Disliked: Cleanliness
Транзит перед правильным отелем
Впечатления не очень хорошие. Балаган, примитивная еда, очень плохо убирают санузлы. При заселении присутствовал ужасный запах. Бронировали сьют с видом на море. Вид был изумительный…)
Stayed 2 nights in Mar 2018

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Es un hotel algo anticuado, las habitaciones son muy amplias. Viaje con plan todo incluido la comida buena en general, el restaurante Italiano excelente al igual que la atención, no me gusto la barra libre que ofrecen, creo que podrían cobrar un up grade y ofertar bebidas de mejor calidad en caso de que así lo requiera el huésped
Stayed 2 nights in Mar 2018

6/10 Okay

Blanca laura

Liked: Cleanliness
Disliked: Room comfort
Esperaba un mejor servicio
Nos entregaron la habitación aunque llegamos muy temprano, pero el sofá cama en pésimas condiciones, imposible dormir ahí, los alimentos insuficientes, poca variedad y regular calidad en el bufet de la comida y cena, los meseros de playa atentos solamente a las necesidades del turista extranjero.
Stayed 2 nights in Feb 2018

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel
En general muy buen hotel, lo único que no nos gusto fueron las camas que están demasiado duras para nuestro gusto, pero la atención personal muy amable, huy limpio, buen nivel de alimentos y bebidas.
Stayed 4 nights in Dec 2017

10/10 Excellent

Alonso , Cdmx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estancia fue Excelente
Excelente servicio y el personal súper amable la habitación cómoda y confortable, los alimentos muy agradables y variedad en a bufet, en general todo excelente
Stayed 4 nights in Dec 2017

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, room comfort
Remodelacion
Buen servicio como lo están remodelando falta más albercas, buen servício y personal amable
Stayed 2 nights in Dec 2017

8/10 Good

Luis, CDMX

Liked: Cleanliness, staff & service, room comfort
Hotel agradable cerca de la playa
La atención de todo el personal siempre es muy amable, las habitaciones muy cómodas, los alimentos muy buenos, el único inconveniente fue que la alberca más grande del hotel se encontraba cerrada por reparación y había trabajadores dándole mantenimiento, esto hizo que todos los huéspedes del hotel se concentraran en 2 albercas pequeñas siendo insuficientes para tanta gente, ya que el hotel estaba a su máxima capacidad de hospedaje, lo que hizo que no se lograra disfrutar cómodamente de la alberca. Los niños son los más afectados por no caber todos en las alberquitas.
Stayed 3 nights in Nov 2017

2/10 Terrible

José , México df.

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Incongruencia
Compre all inclusive, y al llegar me dieron una lista de servicios semi all inclusive. Ayer, de los cinco elevadores, sólo funcionaba uno. Duré 20 minutos para bajar, desde el séptimo piso. Luego, en el desayuno, estaba cerrado el restaurante caracol, y nos fuimos al neptuno, donde nos esperaba una fila de 50 personas, para pedir huevos cocinados al momento. Llegamos a las 8.15 horas, y nos sentamos a la mesa a las 9. La comida fue repetitiva, y presentada sin buen gusto en el bufet, durante los cuatro días que estuvimos. En fin, el caos.
Stayed 3 nights in Oct 2017