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HS HOTSSON Hotel Acapulco

3.5 star property

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Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Parking available
  • Gym
  • 24/7 front desk
$109
includes taxes & fees
Aug 27 - Aug 28

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪7 min walk‬
  • Condesa Beach
    ‪7 min walk‬
  • Papagayo Beach
    ‪15 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 444 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(51 reviews)
  • 285 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • 356 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa

Family Villa | 1 bedroom, in-room safe, desk, laptop workspace

Family Villa

  • 1904 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

  • 285 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(51 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub | 1 bedroom, in-room safe, desk, laptop workspace

Senior Suite, 1 King Bed, Jetted Tub

  • 867 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • 2510 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About this property

HS HOTSSON Hotel Acapulco

3.5-star hotel in Costera Acapulco
At HS HOTSSON Hotel Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges.
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

HS HOTSSON Hotel Acapulco features 4 outdoor swimming pools, a 24-hour fitness center, and a children's pool. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. Event facilities measuring 9483 square feet (881 square meters) include conference space. This beach hotel also offers a terrace, tour/ticket assistance, and concierge services. Guests can use the outdoor pool at a partner property. Limited onsite parking is available on a first-come, first-served basis (surcharge).

HS HOTSSON Hotel Acapulco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service is available.

All inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 488 out of 1006 reviews
Rating 8 - Good. 277 out of 1006 reviews
Rating 6 - Okay. 112 out of 1006 reviews
Rating 4 - Poor. 75 out of 1006 reviews
Rating 2 - Terrible. 54 out of 1006 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Liliana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They need to improve the food mainly, it's terrible and the drinks are terrible too and they don't deliver what they promise at all.
Stayed 2 nights in May 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent time in Acapulco!

Excellent hotel, superb location on the Costera and private beach to enjoy the sea, sun and breeze! The food was good, excellent buffet breakfast and staff very friendly. Gym was being repaired as well as other areas of the hotel. However, Acapulco just suffered consecutive hurricanes, hence the overall condition of the hotel is excellent! Had an excellent and relaxing 4 days! Good value, highly recommend it!
Stayed 3 nights in May 2025

10/10 Excellent

Miguel Angel

Stayed 2 nights in Apr 2025

10/10 Excellent

Mario Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The only thing is that they do not allow outside food.
Stayed 4 nights in Apr 2025

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the right room to get the best view

We were on vacation so I can say that the Service was fast and friendly for us... Clean pools and clean beach chairs every day.
Beach view
Room View
Stayed 7 nights in Apr 2025

8/10 Good

Sarai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really nice. The only inconvenient was the Electricity was out this was a little estressful it coud happended any were

10/10 Excellent

Cecilia

Liked: Staff & service, property conditions & facilities
Bonito hotel, la alberca y la playa excelente.
Stayed 3 nights in Apr 2025

8/10 Good

Miguel

Traveled with family
Liked: Staff & service
I mentioned about vip benefits and upgrade,and they didn’t applied
Stayed 7 nights in Mar 2025

2/10 Terrible

Vilma

Stayed 1 night in Apr 2025

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel, with a little improvements to do like the restock of the amenities of the room, the hair dryer wasn’t functional, also the mirror wasn’t lighting
Stayed 2 nights in Apr 2025

10/10 Excellent

Lacy lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Olga

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed 5 nights. I confirmed our reservation multiple times , even up to a day before. When we arrived we were informed they had no rooms available but offered us an entire villa at their sister resort next door. We stayed at the villa for one night but it didn’t have ocean view so the following day they offered us a room in the hotel we originally booked. Beautiful view from hotel , and they cleaned it daily. For the all inclusive deal there is only one buffet that is included and the pool bar that serves snacks such as burgers, hotdogs. The pools were great. The buffet was small but they changed menu every meal so plenty of food options. Service at the buffet was excellent! No one spoke English not like when we traveled to Cabo or Cancun. We enjoyed our stay. The only negative is no hot water in shower just luke warm. The villa on the other have had 4 bathrooms with hot showers. We recommend visiting island Roqueta , playa caleta and our favorite was Puerto Marquez good swimming beaches no waves. Also if u walk 5 mins south to the rocks past hotel Emporio less waves and good to swim especially in the morning
Stayed 5 nights in Mar 2025

10/10 Excellent

Gabriella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe near Beach Restaurants Bars Mall
Stayed 2 nights in Mar 2025

6/10 Okay

Francisco J

Liked: Cleanliness, staff & service

La estadía puedo hacer sido mejor

Es entendible que la recuperación desde OTIS ha sido difícil, sin lugar a dudas... Pero creo que abrir el hotel y cobrar 'tarifas normales' por un lugar que una botella de agua para la habitación tiene costo, y aunque aceptes pagarlo, nunca llegaron; hacerles un recordatorio implica bajar a la recepción ya que no hay teléfono ni forma de comunicarse con nadie de recepción desde la habitación; que tiene el mínimo de canales en las tv... cuando hay señal, ya que se va constantemente...y no hay forma de reportarlo... Bajar al lobby y esperar ser atendido es cansado...no hay un solo mueble o planta en la recepción... Ir a la playa tienes que pagar por todo y no puedes comprar nada de los vendedores de fuera... Pero tampoco tienen gran cosa para ofrecerte decreto del hotel. Pedí algo de fruta, recibí tiras de zanahoria, jícama y pepino... Como 25 o 30... Mis vecinos de camastro pudieron fruta por fuera y vaya plato de frutas que les dieron por menos de los que yo pagué!! Si no permiten comprar afuera, mejoren su calidad y variedad, pero sobre todo, traten mejor a los pocos clientes que estamos empezando a ir para allá. No sean avorazados en sus cargos a clientes, al menos hasta que vuelvan a ser un hotel completo. Tienen muchas, muchísimas áreas de oportunidad...
Stayed 2 nights in Mar 2025

6/10 Okay

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderfully refurbished hotel to a very high standard. All the staff were outstanding and nothing was too much trouble for them. Loved the view from the dining area and the easy access to the beach
Stayed 6 nights in Mar 2025

6/10 Okay

Eduardo

Traveled with family
Liked: Cleanliness, amenities
Todavía necesita trabajo en la propiedad, lo que no me agrado fue el servicio del personal del registro, yo llegue antes de las 3 y no hicieron el intento o delicadeza de ver si me podían dar un cuanto antes de las 3 me hicieron esperar hasta el último minuto para entregarme las llaves de mi cuarto, para ser un hotel nuevo y querer ganar clientes y turismo no son nada flexibles con el cliente.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Stayed 9 nights in Mar 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acapulco Gold☀️

Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Andres, Manchaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

JUAN, NEWTOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all my needs

10/10 Excellent

GUADALUPE

Stayed 1 night in Oct 2023

8/10 Good

ana

Liked: Staff & service
Mayor limpieza en las zonas comunes y elevadores
Stayed 2 nights in Oct 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Etna

Stayed 3 nights in Sep 2023