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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Outdoor wedding area
Private beach, beach cabanas
Bar (on property)
1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Parking available
$125
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪1 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Papagayo Beach
    ‪3 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Queen with ocean view

1 bedroom, in-room safe, desk, blackout drapes

Superior Queen with ocean view

8.0 out of 10
Very good
(47 reviews)
  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • 382 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(12 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Ocean View

8.0 out of 10
Very good
(12 reviews)
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Superior Double Ocean View

7.8 out of 10
Good
(88 reviews)
  • 355 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 4

View all photos for Room Superior with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 4

View all photos for Room Deluxe with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Deluxe with Sea View

  • 376 sq ft
  • Sea view
  • Sleeps 3

View all photos for Room Deluxe with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Deluxe with Sea View

  • 376 sq ft
  • Sea view
  • Sleeps 4

View all photos for Room Superior with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 3

Room Standard with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Double Room Standard with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 4

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About this property

Hotel Emporio Acapulco

3.5-star hotel in Costera Acapulco
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Step outside to unwind on the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is available for a surcharge. This beach hotel also offers a children's pool, a fitness center, and a garden. Onsite parking is available (surcharge).

Hotel Emporio Acapulco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 747 out of 1443 reviews
Rating 8 - Good. 352 out of 1443 reviews
Rating 6 - Okay. 178 out of 1443 reviews
Rating 4 - Poor. 78 out of 1443 reviews
Rating 2 - Terrible. 88 out of 1443 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic costumer service!!!
Stayed 4 nights in May 2025

8/10 Good

Eskarle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty convenient
Stayed 5 nights in May 2025

10/10 Excellent

Marcos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa and Salon.
Stayed 2 nights in Mar 2025

10/10 Excellent

IRENE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent very friendly people but at the end when I was going inside the hotel, the car run up to me and say are you staying in this hotel and I show him my wristband and he said sorry but everything else was excellent. I love it.
Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in a year staying here, and the service was always incredible. Very clean. Prices are super reasonable. I’ll definitely be staying there again.
Stayed 3 nights in May 2025

6/10 Okay

VIRGILIO

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Electrical plugs are too old, we had to charge our phones in the other wals because the nearest by the bed has only for lamp, I spoke to the girl in the front desk and requested a multiple plug adapter and she "it is what it is, we don't provide those things to nobody" Sorry...
Stayed 5 nights in May 2025

2/10 Terrible

Luis Enrique

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Fatima bahena una persona prepotente al telefono en recepcion muy grosera al pedir informacion mal trato
Stayed 3 nights in May 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% recommended
Stayed 2 nights in May 2025

8/10 Good

Francisca

Traveled with group
Liked: Cleanliness, staff & service, amenities
Need some improvements: - my room did not have hot water - VIP swimming pool takes very long to get service - I left an open voucher and was no coordination between the hotel staff and the restaurant on my he beach, - I got a promotion of 15% off but was not valid at sunset restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Antonio, Bartow

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo todo estubo muy bien
Stayed 3 nights in Apr 2025

4/10 Poor

Maria

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Very old hotel, bathroom Sink was clogged, needs a retrofit. I wouldn't stay. It's too expensive for what they have to offer.
Stayed 5 nights in Mar 2025

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here because I love the place and the pool.
Stayed 3 nights in Jan 2025

10/10 Excellent

GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed 1 night and they loved it.
Stayed 1 night in Apr 2025

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2025

6/10 Okay

Rosario

Traveled with family
Liked: Cleanliness, staff & service, amenities
El wifi para trabajar bastante bien. BIEN: Luis de quesadilla es sensacional, Alejandro mesero restaurante muy amabley profesional, Carmen camarista muy amable y profesional, Willima bar psicina igual buenisimo y Angel en el bar del Lobby tambien. Felicidades a todos. Capitan Pachecho y Capitana Yadira, felicidades por su servicio con el apoyo para las necesides de mi madre de 87 anios. MALO- A MEJORAR: Deberia haber television abierta, y los canales que hay son en ingles. Me asignaron una habitacion en piso 10, el unico con escalon al salir de la hab y mi mama se cayo. sugiero no asignar este piso a un adulto mayor. Tarjetas acceso al cuarto se descargan a cada rato. Molesto tener que ir al lobby a reactivarlas dos veces al dia!! Alberca de adultos estba muy sucia en una esquina,lo reporte y la limpiraron. El 31de marzo fiesta del personal, bien! solo que no pude accesar al gimnasion pues no habia nadie para dejarme entrar. Banda de musica en la playa muy molesta pues toca muy cerca (zona federal, no se que se pueda hacer). Claxon de las camiones locales se oye TODO el tiempo si por casualidad estas en tu habitacion. Talvez ver que cambien su estacion de espera para que no molesten a los huespedes con su claxon. Al check-in, no nos informaron que los canapes tienen una horario para ordenarlos (entre 6 y 8 pm solamente). Agradezco a todos lo que se movilizaron para poder enviarlos fuera de horario antes de nuestra salida. No lo sabiamos. Quedamos muy contentas con el hotel
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all the way around, but the bathroom sink was slow to drain, and the commode at times was a very weak flush to the point it would not clear, and needed an assistant to come clear it.
Stayed 7 nights in Apr 2025

10/10 Excellent

Erika

Stayed 4 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel for a three day stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien aunque el servicio de taxis de la ciudad son no muy amables y te cobran según te vean vestido y si pareces turista es peor tiene ver una regulación mejor del estado
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked mostly the fact that it has a swimming pool for adults only which is beautiful and quiet besides the enormous family pool and an infinity pool as well.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent
Stayed 2 nights in Mar 2025

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and close to transportation.
Stayed 1 night in Mar 2025

10/10 Excellent

Mizraim

Traveled with group
Liked: Staff & service, amenities
Todo está excelente solo sus áreas de alberca necesitan mantenimiento están muy sucias
Stayed 2 nights in Mar 2025