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Hotel Emporio Acapulco

3.5 star property

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Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Bar (on property)
View from room
In-room safe, desk, blackout drapes, iron/ironing board
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available

Explore the area

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪2 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Papagayo Beach
    ‪10 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

  • Ocean view
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite 2 Double Beds Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

  • Ocean view
  • 382 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Privilege Club Doble Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Ocean View

  • Ocean view
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Ocean View

  • Ocean view
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Superior With Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Emporio Acapulco

3.5-star hotel in Costera Acapulco
Catch some rays on Hotel Emporio Acapulco's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.
Step outside to unwind on the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is available for a surcharge. This beach hotel also offers a children's pool, a fitness center, and a garden. Onsite parking is available (surcharge).

Hotel Emporio Acapulco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Emporio Acapulco has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 661 out of 1336 reviews
Rating 8 - Good. 327 out of 1336 reviews
Rating 6 - Okay. 178 out of 1336 reviews
Rating 4 - Poor. 76 out of 1336 reviews
Rating 2 - Terrible. 94 out of 1336 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lucas

Stayed 6 nights in Feb 2025

8/10 Good

Marc Bruno, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice swimming pools but you have to pay extra to use the infinite one. Seems to find new ways every year to get more money from you.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience!
Stayed 2 nights in Jan 2025

10/10 Excellent

Anayansy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Pedro, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Naomy

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
A beautiful beach but the cleanliness and maintenance of the property were not the best. The rooms were warm but the beach made up for it. The breakfast was amazing.
Stayed 4 nights in Jan 2025

8/10 Good

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness
Too much noise. Too much like an all inclusive. Food was horrible
Stayed 1 night in Jan 2025

10/10 Excellent

Pastor

Liked: Cleanliness, staff & service, property conditions & facilities
Personal very friedly
Stayed 2 nights in Dec 2024

4/10 Poor

VICTOR

Traveled with family
Liked: Staff & service
Old hotel, elevators smell awful, staff is corteous but not enough to manage all customers promptly. Check-in took over one hour, ask for the car to valet took 45 minutes.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daisy

Stayed 1 night in Dec 2024

6/10 Okay

Pedro

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was not good, better to eat out than at the Hotel. They had a big spread but, low quality no taste and bread was old.
Stayed 4 nights in Dec 2024

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the price.

A/C in the room did not work reported 3 times and they never fix it. Staff is rude and stays rude. The pool is nice. I was given the wrong room at check in, and again the staff is not very helpful. I read the reviews and it has lots of 10's but this place is not higher than a 6.
Stayed 4 nights in Dec 2024

4/10 Poor

Ramiro

Stayed 3 nights in Dec 2024

6/10 Okay

Alfredo, Oregon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It took an hour to check in. The breakfast buffet was unimpressive and the food tasted bland.
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2024

10/10 Excellent

Arleth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great, I loved it!
Stayed 3 nights in Dec 2024

6/10 Okay

Maurilio R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 11 nights in Nov 2024

8/10 Good

Eneida

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice view to the bay area, good breakfast nice customer service The only thing is they need to update some things on the rooms .but definitely l will stay again
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service in restaurant (Eduardo/Jean Carlos and housekeeping (Karina 9th floor).
Stayed 6 nights in Nov 2024

10/10 Excellent

MARBELLA, Orlando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this hotel several times and have always enjoyed our stay. Staff is always friendly and helpful. If there is any issues with the room they are very prompt in getting it resolved.
Stayed 2 nights in Nov 2024

4/10 Poor

Juan

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024