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Palacio Mundo Imperial All Inclusive Resort

4.5 star property

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6 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Property video
Front of property - evening/night
In-room safe, individually furnished, desk, laptop workspace
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is $425
includes taxes & fees
May 24 - May 25

Explore the area

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Plan de Los Amates, Blvrd Barra Vieja N3, Acapulco, GRO, 39890
  • Place, Forum de Mundo Imperial
    ‪3 min walk‬
  • Place, La Isla Shopping Village
    ‪7 min walk‬
  • Place, Plaza Isla Diamante
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪7 min drive‬

Room options

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Two Superior Double Beds Diamante View AI | In-room safe, individually furnished, desk, laptop workspace

Two Superior Double Beds Diamante View AI

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Two Deluxe Double Beds Resort View All Inclusive | In-room safe, individually furnished, desk, laptop workspace

Two Deluxe Double Beds Resort View All Inclusive

  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Two Club 89 Double Beds Diamante View AI

In-room safe, individually furnished, desk, laptop workspace

Two Club 89 Double Beds Diamante View AI

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Two Club 89 Double Beds Resort View AI

In-room safe, individually furnished, desk, laptop workspace

Two Club 89 Double Beds Resort View AI

  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Superior Room

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Two Deluxe Double Beds Resort View All Inclusive

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Luxury Room

  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Room

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Room

  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Room

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About this property

Palacio Mundo Imperial All Inclusive Resort

4.5-star Acapulco hotel, connected to a shopping center in Puente del Mar
Along with 4 restaurants, this smoke-free hotel has 6 outdoor pools and a full-service spa. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free beach shuttle. Additionally, 2 poolside bars, a bar/lounge, and a swim-up bar are onsite.
Palacio Mundo Imperial All Inclusive Resort offers 814 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished. 46-inch flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Acapulco hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Some rates at Palacio Mundo Imperial All Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Palacio Mundo Imperial All Inclusive Resort features a full-service spa, 6 outdoor swimming pools, a sauna, and a children's pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury hotel also offers a children's club, gift shops/newsstands, and a garden. Onsite covered valet parking is complimentary.

Palacio Mundo Imperial All Inclusive Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.
Marche - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Carnivore - This steakhouse serves lunch and dinner. Reservations are required. Open daily.
A ROMA - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.

All inclusive details

All-inclusive room rates at Palacio Mundo Imperial All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free beach shuttle
  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 for adults and MXN 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • A ROMA
  • Acua
  • Carnivore
  • Marche
  • Mizumi

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Sauna
  • Shopping mall

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Dock
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night

Welcoming dogs only

2 total (up to 20 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MXN 350.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 420 for adults and MXN 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Rollaway bed fee: MXN 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

PALACIO MUNDO IMPERIAL- All Inclusive MI Hotel

PALACIO MUNDO IMPERIAL- All Inclusive MI ACAPULCO

PALACIO MUNDO IMPERIAL- All Inclusive MI Hotel ACAPULCO

Palacio Mundo Imperial All Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 36 out of 57 reviews
Rating 8 - Good. 6 out of 57 reviews
Rating 6 - Okay. 6 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 7 out of 57 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Karla oriselle

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Terrible tardaron 5 horas para entregarnos la habitación segun porque no tenian mucho personal, las toallas del baño sucias y percudidas, no las limpian bien solo como una pasada.. nos salio un pelo en la comida.. los camiones que te llevan al princess o al club de playa manejan terrible una nos toco un frenon q mi niña se pego en la frente y la otra el chofer discutio con un pasajero y freno en seco Los carritos de comida de la noche anterior que piden a los cuartos y se quedan en los pasillos los recogen como hasta las 6 pm
Stayed 3 nights in Jan 2026

2/10 Terrible

Joel Vicente

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No se alojen en este lugar, te venden un todo incluido y al final no tienen la categoría ni los estándares para serlo Una decepción total, al llegar nos cobraron más dinero por darnos las habitaciones pero sin poder hacer uso de las instalaciones, esperamos hasta la 1 PM y nada, no te permitían comer nada, algunos restaurantes hasta cobraban los alimentos. Todo el tiempo te están vigilando, cuando ya logramos cenar, luego se no poder comer nada, te llevan unos tickets con la cuenta y todo el tiempo hasta para las toallas te piden el número de habitación. Los elevadores por lo regular siempre hay filas. Las instalaciones son viejas, la mayoría del personal es ineficiente. Cuando te bañas se sale el agua hacia el área del lavabo y de el escusado, hay que estar secando.
Stayed 1 night in Feb 2026

10/10 Excellent

Ileana Alvarez

Stayed 4 nights in Jan 2026

6/10 Okay

Gabriela, cholula

Business traveler, Traveled with partner
Liked: Cleanliness
La habitacion es muy buena opcion, es amplia, tiene espacio distribuido bien y esta limpoa ademas de que elmpersonal de limpieza en habitacion es muy amable y deja todo super bien. La atencion en el hotel y su personal, esta 50/50 ya que muchos son amables y muy serviciales y muchos tambien parece que les cuesta hasta decirte buenos dias. Ademas en los restaurantes muchos te exigen que les dejes el tip a pesar de ser un hotel todo incluido y que muchas ocasiones no andas con dinero en el dia precisamente porque es todo incluido.
Stayed 4 nights in Feb 2026

8/10 Good

Yadira

Traveled with family and small children
Liked: Cleanliness, amenities
Es la quinta vez que me hospedo en este hotel y es claramente por qué me encanta !! Pero esta vez conocí su club de playa y deja mucho que desear :( la alberca estaba muy sucia , se nota que no le dan mantenimiento y los meseros no son nada serviciales , hasta que yo me acerqué a uno de ellos pude pedir algo para beber … no me quiero imaginar si hubiese estado en el área de playa… menos me iban a atender ..
Stayed 2 nights in Feb 2026

10/10 Excellent

Guadalupe Aime

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Increíble todo
Stayed 4 nights in Jan 2026

10/10 Excellent

roberto

Stayed 3 nights in Feb 2026

8/10 Good

OSCAR

Stayed 1 night in Feb 2026

8/10 Good

Juan Pablo, Mexico

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones limpias, sobre el cargador que tienen de tesla deberían de poner más y dejar las reglas claras, porque en una ocasión uno de valet me dijo que no estaba permitido conectarlo, pero otro vehículo lo estaba usando, o luego mencionaban que no habían dejado la llave, cuando a mi si me lo exigian.
Stayed 3 nights in Jan 2026

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Los alimentos superaron mis espectativas
Stayed 2 nights in Jan 2026

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
La atención fue realmente nefasta. Pagamos un plan all inclusive que en la práctica no ofrecía ningún beneficio real. En el club de playa me quedé sin alimentos porque, según el personal, tenían una demora de 3 horas y ya no podían atenderme. Para poder comer era obligatorio hacer reservación; si no, simplemente te quedabas sin servicio. Claramente no están preparados para recibir a la cantidad de personas que aceptan, lo que se traduce en una pésima experiencia y mala atención.
Stayed 2 nights in Jan 2026

10/10 Excellent

Gustavo

Stayed 3 nights in Jan 2026

6/10 Okay

Alejandra

Traveled with partner
Disliked: Cleanliness, amenities
La habitación podría estar mas limpia,los apagadores muy sucios y etc letrero de no molestar , el room service sin mantel la mesa son detalles que podrian hacer la diferencia
Stayed 3 nights in Jan 2026

10/10 Excellent

IBARRA

Stayed 2 nights in Dec 2025

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto! Gran lugar
Stayed 2 nights in Jan 2026

10/10 Excellent

Vrissa Vanessa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Me encanta, la Comida riquísima
Stayed 3 nights in Dec 2025

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable. La experiencia de todo incluido y poder disfrutar de 3 hoteles a la vez fue magnífico!!! Lo único malo fue que en la barra de la alberca el mesero ignoró una petición que le hice , tuve que dar la vuelta y ponerme frente a él , y el aderezo de las alitas de la alberca estaba echado a perder , con un sabor muy desagradable y las alitas igual muy feas . Nunca pidan alitas cuando vayan! Pidan una cubana con clamato estan deliciosas!! Y es mejor la atención de la mesera fuera de la alberca .. Nos encantó el bufete MARCHÉ !! De 10!! Con MARY la que hace las quesadillas mi mamá tuvo una atención inigualable! El restaurante A ROMA si estuvo rico pero el personal no es muy amable la verdad , te ven con ojos extraños , no me gustó la atención pero si la comida y la bebida . Ojalá pongan en las cafeteras café natural por que solo había con vainilla . Nos queremos hospedar muy pronto muchas veces más y disfrutar nuevamente el todo incluido , fue increíble!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Luis Javier

Stayed 2 nights in Jan 2026

10/10 Excellent

Oswin

Stayed 1 night in Jan 2026

8/10 Good

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tiendas cerca, limpia, excelente servicio
Stayed 4 nights in Jan 2026

10/10 Excellent

Tania

Stayed 3 nights in Jan 2026

10/10 Excellent

Leticia

Stayed 4 nights in Jan 2026

6/10 Okay

Alexa

Stayed 4 nights in Jan 2026

6/10 Okay

Christian I.

Stayed 3 nights in Jan 2026

2/10 Terrible

Fernando

Stayed 3 nights in Jan 2026