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Acatzingo Vacation Packages

This is a beautiful historic hotel on the main square. Very conveniently located. The service staff cleaning rooms, room service, waiting & busing tables, taking care of the breakfast buffet, fresh tacos, fresh eggs, omelets, pancakes were all absolutely delightful people, friendly and welcoming. That's where the excellent ends... the front desk reception staff were NOT welcoming or inviting very snotty & rude. The manager was in the lobby most of the time just ignoring guests, our remotes didn't work and our key stopped working after 12pm our second day. Each time we came to the desk the staff was very annoyed having to help and NEVER once apologized for our inconvenience. The listing says heated pool but it is not. I guess it's to much for management to greet and show their appreciation for your business. I've worked in hotels and travel retiring after a 45 year career. I would never have passed a customer without greeting them. They send messages through the message system but do not respond to yours either.

Great breakfast, comfortable room, perfect location!

Excelent location! Walking distance from the main markets, zocalo, and heaps of restaurants, bars, and mezcalerias. Beautiful service from all the staff. Very nice rooms, everything was very clean. Defs very recommended and will be back.

Great location.

best location