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Urbano Hotel By Roots

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Urbano Hotel By Roots

Front of property - evening/night
Exterior
Lounge
Aerial view
Mini-fridge, electric kettle

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
H/N, F814/2 Oxford Street, Accra, Greater Accra
  • Oxford Street
    1 min walk
  • Accra International Conference Centre
    19 min walk
  • Osu Castle
    3 min drive
  • Accra (ACC-Kotoka Intl.)
    7 min drive

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, cribs/infant beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

Executive Studio Suite | Minibar, in-room safe, cribs/infant beds, free WiFi

Executive Studio Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, cribs/infant beds, free WiFi

Superior Double Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio | Minibar, in-room safe, cribs/infant beds, free WiFi

Studio

  • Sleeps 3
  • 1 Queen Bed

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About this property

Urbano Hotel By Roots

3.5-star Accra hotel, connected to a shopping center in Osu Klottey
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas, free self parking, and free airport pick-up are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Urbano Hotel By Roots offers 40 air-conditioned accommodations with minibars and safes. LCD televisions come with premium satellite channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This Accra hotel also offers a 24-hour fitness center, spa services, and a terrace. A shuttle from the airport to the hotel is complimentary to guests (available on request). Onsite self parking is complimentary.

Urbano Hotel By Roots has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Zaytoun artisan cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Zaytoun coffe shop - This coffee shop specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free airport pick-up shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • zaytoun artisan cafe
  • zaytoun coffe shop

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual alarms in hallways

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Day bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 30 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: USD 2 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 15 for children
  • Crib (infant bed) fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urbano Hotel Accra
Urbano Accra
Urbano Hotel By Roots Hotel
Urbano Hotel By Roots Accra
Urbano Hotel By Roots Hotel Accra

Urbano Hotel By Roots Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 103 out of 248 reviews" "
Rating 8 - Good. 98 out of 248 reviews" "
Rating 6 - Okay. 31 out of 248 reviews" "
Rating 4 - Poor. 7 out of 248 reviews" "
Rating 2 - Terrible. 9 out of 248 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of my 14 day staying... thanks Guy for the hospitality
Stayed 14 nights in Jul 2024

8/10 Good

Karen

Stayed 3 nights in Jun 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Decent clean hotel with small rooms, well located with a small store and ATM opposite in the petrol station. Walkable to the bars and restaurants in the area.
Stayed 2 nights in Jun 2024

8/10 Good

LOVELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting part of the city. The first night was a lot of interrupted with the staff entering with the key. Constant nagging. I complain to concierge and he apologize
Stayed 1 night in May 2024

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
There was a roach crawling on my bag
Stayed 1 night in May 2024

10/10 Excellent

LOVELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024

10/10 Excellent

Cicely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smile of the check-in agent and the bellman
Stayed 1 night in May 2024

10/10 Excellent

Nzingha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This property was literally centrally located, like right in the middle of fine dining and street food, shopping on the street or in shops, transportation and you even have a “7/11” directly across the street! The staff was very helpful and my room was tiny, but clean. The small was big enough for a single person. I would stay there again.

2/10 Terrible

Laurie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Found customer service very poor. I experienced (3) issues; asked to speak to a manager and received a weak "sorry" nothing done to erradicate their issues. The apology felt forced and ingenuine. 1. Debit Card left with staff accidentally and no one contacted me; it was upon my discovery that I found it was missing and had to reach out to hote. 2. Security allowed a local into the building. He joined me in the elevator; got off my floor and pushed for my contact information. I felt very unsafe. 3. Items removed from room at time of cleaning and never contacted me. I called hotel; went to retrieve items and staff could not retrieve. No one knew where it was. I waited until the next day; had to contact hotel AGAIN. I was then inconvenienced to return to said hotel after moving to a new place. I asked them to deliver after all my concerns and they refused. I reported all of this to the manager. Her facial expression never changed when explaining it all and she simply said "sorry". It was very unapologetic. I then asked to be contacted and the same manager simply sent me a text saying again "sorry". No accountability; no consequence, no refund, no offer for additional stay, wouldn't even deliver items that they were clearly trying to keep. Horrible experience. I moved to another hotel nearby - much better customer service and attention to detail.
Stayed 3 nights in Mar 2024

8/10 Good

Kesaundra

Liked: Cleanliness, staff & service
Great location. Friendly staff.
Stayed 2 nights in Jan 2024

8/10 Good

Menelik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super convenient even though the ladies of the evening were all over Oxford St. Stuff was super pleasant and acomodating, facility was super clean, loved my room... areas of imporovement for me was to vend espresso coffee as it is hard to find strong coffee in Accra. Last but not least, I rated the hotel one less start due to an evening where the power in my room kept going out where the stuff finally allowed me to spend the night in a different room which disturbed my sleep. I will strongly suggest for others to stay at Urbano and plan to stay there again should I visit Accra again.
Stayed 1 night in Feb 2024

10/10 Excellent

Festus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK OR STAY HERE! I was mis-sold a Duplex room which was meant to have 1 x Queen bed and 1 x Double Sofa bed, upon arrival the "welcome" was abrupt, rude and she could not have been less enthusiastic. The room has been changed compared to their photos online and as you can see from my photos the sofa bed is no longer there, it is literally just a sofa, which you can't sleep on. I was told to simply move the sofa cushions and sleep on the floor!! They didn't even hide the fact that the "sofa bed" wasn't a bed, because upon entering the room it didn't even have any bedding. Whilst I was offered a twin room, this room is not the same as a duplex and I would not have been granted any refund for the difference...so that'd be a no thanks. I literally checked out because there was other issues including: - Bathroom window was broken and could not be closed meaning the temperature was 35 degrees - Bedroom windows were not soundproofed and being on Oxford Street you can hear EVERYTHING so good luck if you'd like to sleep - The hotel is directly underneath the flight path of the nearby airport which was very loud due to the issue with no soundproofing The most shocking thing is that nobody, not one review so far seems to mention that this place is in the middle of a red-light district. When you leave the hotel door you'll approached by MANY prostitutes, hawkers and beggars who will follow you and demand money without taking no for an answer.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very convenient & helpful. The food was delicious at their restaurants. My room had a beautiful flower on the wall almost like it could be hand painted. The only drawback is there is no elevator to go up. They do help you up & downstairs with your bags.
Stayed 7 nights in Feb 2024

8/10 Good

Elvina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location. There are dining options, lounges, ShopRite and many vendors in the area. The hotel is fairly small but the staff is very attentive. I had an issue because the duplex I booked advertised a sleep sofa but there was actually a small loveseat that a Did not convert to a bed. They offered to put a mattress on the floor which was totally unacceptable. We were then moved to a small room with two twin beds. I chose this hotel and the room I booked because of the space it offered so I was very disappointed. Thankfully, I only booked for one night. The advertised breakfast was not very appetizing but I am very selective so I don’t fault the hotel. I would likely chose a different hotel if I returned. The I ❤️Accra sign right outside the door was an added plus. It is a great photo backdrop.
Stayed 1 night in Feb 2024

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 1 night in Feb 2024

10/10 Excellent

Priyanka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Always been amazing to stay at Urbano Accra. All front office staff is extraordinary polite and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service
For short term stay, All amentites are easy to access. Transprotation to and from the area is easy. Great place to interact with the local people.
Stayed 3 nights in Jan 2024

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff!
Stayed 6 nights in Jan 2024

8/10 Good

Abdou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay in Ghana
Everyone at Urbano provided exceptional customer service. I received a warm welcome upon my arrival. Offered a glass of a traditional Ghana drink which was very tasty. My room was lovely. The shower water flow was excellent. I loved the room decor! On my return to Ghan I will definitely be staying at Urbano!
Me in front of Urbano
Front Desk Staff
Stayed 3 nights in Jan 2024

8/10 Good

Alaicha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, my experience at Urbano was great other than issues with my room not being ready on my first night meaning I needed to be place in an upgraded room and move the next day. Had the upgraded room been well maintained, with a working a/c this would’ve been great, but there were definitely visible signs of age and wear reducing the cleanliness feel. However, one I was given my actual room the space and maintenance was great, breakfast had good options, staff were friendly. Two issues here was the lack of standard drink options e.g., malt and coke at the bar and that without the a/c you could smell the rodent that had did in the ceiling.
Stayed 3 nights in Jan 2024

6/10 Okay

Benjamin

Stayed 1 night in Jan 2024

10/10 Excellent

Ayedee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice and helped me with suggestions for different things that I needed. The airport pickup was very convenient and I found the driver pretty quickly once I got to the airport.
Stayed 4 nights in Dec 2023