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Best Western Hotel Santa Caterina

4.0 star property

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Photo gallery for Best Western Hotel Santa Caterina

Seasonal outdoor pool
Seasonal outdoor pool
Lobby
Standard Room, 1 Queen Bed (Twin bed on request) | Pillowtop beds, minibar, in-room safe, desk
Junior Suite, Multiple Beds, Jetted Tub | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Via Santa Caterina, 42/b, Acireale, CT, 95024
  • Timpa Natural Reserve
    ‪4 min walk‬
  • Basilica di San Sebastiano
    ‪9 min walk‬
  • Puppet Theatre and Museum
    ‪13 min walk‬
  • Catania (CTA-Fontanarossa)
    ‪35 min drive‬

Room options

View all photos for Junior Suite, Multiple Beds, Jetted Tub

Junior Suite, Multiple Beds, Jetted Tub | Pillowtop beds, minibar, in-room safe, desk

Junior Suite, Multiple Beds, Jetted Tub

  • 280 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Pillowtop beds, minibar, in-room safe, desk

Standard Room, Multiple Beds

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed (Twin bed on request)

Pillowtop beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed (Twin bed on request)

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Best Western Hotel Santa Caterina

4-star Acireale hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and a meeting room are onsite.
Best Western Hotel Santa Caterina offers 23 accommodations with minibars and safes. Rooms open to balconies. Beds feature pillowtop mattresses. A pillow menu is available. LCD televisions are featured in guestrooms.

Bathrooms include bidets, complimentary toiletries, and hair dryers. This Acireale hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, a meeting room, and limo/town car service.

Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a terrace, and multilingual staff. For a surcharge, the property provides an airport shuttle (available on request) and a beach shuttle. Complimentary uncovered self parking is available on site, along with a car charging station.

Best Western Hotel Santa Caterina is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Aquadelferro - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 10:00 PM at scheduled times and on request
  • Beach shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 8 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Aquadelferro

Things to do

  • 18-hole adjacent golf course
  • Bicycle storage
  • Golf caddies
  • Golf carts
  • Private wine tours
  • Ropes course
  • Seasonal outdoor pool
  • Shopping mall
  • TV in common areas
  • Wine tasting room

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 5 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 for adults and EUR 8 for children
  • Airport shuttle fee: EUR 120 per vehicle (roundtrip, maximum occupancy 3)
  • Pet fee: EUR 10 per pet, per day
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Special Protection (Best Western Italy)
Property Registration Number IT087004A1DA28B2D4

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to November
Pool access available from 10:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Santa Caterina Acireale
Santa Caterina Hotel
Santa Caterina Hotel Acireale
Santa Caterina Hotel
Best Santa Caterina Acireale
Best Western Hotel Santa Caterina Hotel
Best Western Hotel Santa Caterina Acireale
Best Western Hotel Santa Caterina Hotel Acireale

Best Western Hotel Santa Caterina Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 179 out of 403 reviews
Rating 8 - Good. 185 out of 403 reviews
Rating 6 - Okay. 24 out of 403 reviews
Rating 4 - Poor. 12 out of 403 reviews
Rating 2 - Terrible. 3 out of 403 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Hotel waa difficult to find becaiae of the location. Beautiful room and hotel but staff were rude.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Really Dissappinting
Understaffed and lots of petty things spoilt a really beautiful hotel. Charges for pool towels and water in the room. Refusing an extra coffee at breakfast and some unfriendly staff members (some Lovely too). Wonderful pool area short work to the beautiful town. My friend had paid in advance and the hotel tried to take an extra deposit before arrival then again tried to take full payment on check out. Such a shame as so many good points to the hotel and would be very easy to make it feel more luxury and not be spoilt by petty things and irritated staff. Aware English people are generally annoying to the rest of Europe and maybe this was an issue which I can understand
Stayed 3 nights in Sep 2024

10/10 Excellent

Kirsten, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Louise Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views at the property were amazing, staff were generally pretty friendly with the exception of a couple. In terms of cleanliness everywhere was spotless. We would have liked a bigger pool and the food at the restaurant for breakfast and dinner was just ok. Bed was super comfy
Stayed 4 nights in May 2024

4/10 Poor

Florin, Renton

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The most expensive and the worst (by far) hotel we stayed in Sicily. Arrived late after a long day on the road. Got probably one of their worst rooms, in an almost empty hotel, in a dark corner with a claustrophobic feel. Woke up super congested, it turns out the bathroom has a strong mold smell. There is no step to the shower cabin, and all the water leaking on the floor did it’s damage over time. We were moved to an equal size room with a properly designed shower cabin, without the mold problem and with more open views. While an almost empty hotel in off-season would put their guests in the worst rooms defies logic, especially given their VIP, free upgrades protocols. Breakfast was also the worst we experienced in Sicily, stale Costc-llike muffins. In all the other places we stayed in Sicily there was a cornucopia of delicious crostadas, eggs etc. The freshly squeezed orange juice was nice but we had that everywhere. Had to work for part of the day and chose a hotel with presumably a good internet connection. The problem is that it requires to reconnect your devices each time after they went dormant which can cause problems with uploads and downloads.
Stayed 2 nights in Mar 2023

8/10 Good

Kwong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super nice, and it’s a good place to stay and access the town. Would have liked to have access to a heated pool! Rooms are pretty small but comfy bed, and liked the outdoor patio
Stayed 2 nights in Feb 2024

10/10 Excellent

John, Colts Neck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit hard to find but oh what a find! Lovely room, helpful staff, excellent food, perfect view. And very very reasonable.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Lovely property. Well appointed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a really good restaurant! The room was clean and had a beautiful view of the ocean.

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazingly large rooms and bathrooms. Really nice breakfast available and restaurant. The town center is walking distance and the area is safe. I highly recommend this property :-)
Stayed 1 night in Oct 2022

10/10 Excellent

Lulu

Stayed 5 nights in Jul 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!
Everyone was SOOO nice! breakfast is GREAt staff are amazing restaurant for dinner was world class views and pool outstanding just loved this stay. They lent me a phone charger and let me check in early, they are just so nice. The bottled water in the fridge isnt free tho and I didnt realize so just be aware :) I did go buy a fluffy pillow as they are all flat and hard and I get migraines so am ridiculously picky, not their fault but if anyone else suffers as I do, bring something to soften the head.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

CHARLES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Sep 2021

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Staff was so helpful on w. Food was good at the restaurant, rooms very clean
Stayed 2 nights in Oct 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff was exceptionally kind and helpful. The beds were a bit hard; but, otherwise the rooms were comfortable and clean. We quickly discovered Catania was not the trip for us (too big, too much traffic, too many people). The staff was quick to advise a wonderful drive to Mt. Etna. It was a fabulous experience overall!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class restaurant with excellent food and knowledgeable staff, excellent service provided by Rita at the front desk, starting with the welcome we received. Rooms are well designed with plenty of charging stations, which is a must for travel these days.
Stayed 5 nights in Sep 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
The room was nice we over looked the Mediterranean Sea. The food was good and the staff was very helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely small hotel in an interesting area. Clean and well organised. The staff are friendly and helpful without being pushy. It has a lovely pool area and a good restaurant. Acireale is about 15 minutes slow stroll away, uphill there and downhill back to the hotel. The town is authentically Sicilian and most of the holidaymakers there are Italian. We had a lovely week there in August.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Claimed to have beach access but wasn’t yet open for the season. They gave us a 30% discount for one of our 3 nights as compensation.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 14 days and took day trips by car from Acireale. The hotel staff was friendly and helpful recommending places and restaurants to visit. It was a slight uphill walk into the center of Acireale but after two weeks of evaluating, we would stay there again rather than in the center. Acireale is a great place to visit. Everyone there was super friendly and helpful.
Stayed 14 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient with friendly, helpful staff.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Very nice stay. Excellent restaurant, beautiful view of the ocean from our balcony and the restaurant.
Stayed 1 night in Feb 2019