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Grosvenor Hotel Adelaide by Accor

3.5 star property

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Photo gallery for Grosvenor Hotel Adelaide by Accor

Superior Room, 2 Twin Beds | 1 bedroom, desk, laptop workspace, iron/ironing board
Exterior
View from property
Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, iron/ironing board
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Laundry
  • Free WiFi
$84
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
125 North Terrace, Adelaide, SA, 5000
  • Place, Adelaide Convention Centre
    ‪2 min walk‬
  • Place, Rundle Mall
    ‪7 min walk‬
  • Place, Adelaide Oval
    ‪8 min walk‬
  • Airport, Adelaide, SA (ADL)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(24 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(92 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 2 Queen Beds

8.6 out of 10
Excellent
(21 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(12 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Queen Room

  • Sleeps 2

View all photos for Superior Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Queen Room

  • Sleeps 2

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, desk, laptop workspace, iron/ironing board

Executive Room

  • Sleeps 2

View all photos for Standard Two Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Two Queen Room

  • Sleeps 3

View all photos for Superior Two Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Two Queen Room

  • Sleeps 3

View all photos for Suite

1 bedroom, desk, laptop workspace, iron/ironing board

Suite

  • Sleeps 2

View all photos for Superior Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2

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About this property

Grosvenor Hotel Adelaide by Accor

Hotel in Adelaide Central Business District
This smoke-free hotel features self parking, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
Grosvenor Hotel Adelaide by Accor offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Grosvenor Hotel Adelaide by Accor features a vending machine, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This Adelaide hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Grosvenor Hotel Adelaide by Accor is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Children aged 15 and younger eat free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)
  • Secured, covered self parking on site (AUD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: AUD 18 per person

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch TV with cable channels
  • Pay movies

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for AUD 45.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately AUD 18 per person
  • Covered self parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25.00 per day (656 ft away)
  • Rollaway bed fee: AUD 45.00 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Grosvenor
Mercure Grosvenor
Mercure Grosvenor Adelaide
Mercure Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Accor Grosvenor Hotel
 Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide
Grosvenor Adelaide By Accor
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide by Accor Hotel
Grosvenor Hotel Adelaide by Accor Adelaide
Grosvenor Hotel Adelaide by Accor Hotel Adelaide

Grosvenor Hotel Adelaide by Accor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 332 out of 1007 reviews
Rating 8 - Good. 378 out of 1007 reviews
Rating 6 - Okay. 179 out of 1007 reviews
Rating 4 - Poor. 82 out of 1007 reviews
Rating 2 - Terrible. 36 out of 1007 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jemma

Liked: Staff & service, property conditions & facilities
Hotel was clean but small. Great value for money. Staff where friendly
Stayed 1 night in Jul 2025

2/10 Terrible

Guy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The true nature/quality (lack thereof) of this very disappointing hotel is certainly only discovered AFTER checking in, as it's representation pictorially is, at best, misleading. This is a very rundown and unloved property that is in serious need of significant/major renovation. There were no redeeming qualities to this property, and I would not recommend anyone to stay there. There is an old saying in hotels - "You cannot ask people to pay for something that is less than what they get at home for free". This is a woeful hotel and is certainly not to Mercure/Accor standards and should be removed from their portfolio.
Stayed 2 nights in Jul 2025

10/10 Excellent

riley craig

Liked: Cleanliness, amenities, property conditions & facilities
great place to stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Cathryn, Brisbane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but delightful. Beds were comfortable and room very clean and lovely.
Stayed 3 nights in Jul 2025

8/10 Good

Karen

Stayed 1 night in Jun 2025

4/10 Poor

Anthony

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve actually contacted the hotel in email but I’ve yet to receive a response. Firstly, the air con wasn’t functioning properly and the room swung between hot and cold. There wasn’t a option to open a window or anything so that was pretty unpleasant. The water from the taps was opaque and when we attempted to have showers in the morning before leaving, we found it was broken and the lever wouldn’t stay up. I did call reception who offered us a room down the hall to shower on, but given we had to leave in the next half an hour that really wasn’t convenient. I was trying to explain that to reception but the phone literally fell apart in my hand, the cord coming out and not staying in. It would have been borderline comedic if we hadn’t just spent almost 150 dollars for hard beds in a hot room with undrinkable water and no showers. Oh also we got like 2 glasses between three people. Weird. Anyway, you’d be better off staying in a hostel given you are t guaranteed being able to shower in your own room. I’ve asked for a partial refund, which I think is more than fair, and I’ll update when I hear back
Stayed 1 night in Jun 2025

10/10 Excellent

COLIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice accommodation

Very nice room, very comfortable, very clean
Stayed 2 nights in Jun 2025

10/10 Excellent

Nat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right in the heart of the city and close to everything. Lovely to have breakfast each morning.
Stayed 4 nights in Jun 2025

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
To be honest the hotel needs updated I found my room gloomy but it was ok because I was only staying one night the bed was so comfortable. I was disappointed with breakfast for $18 I didn’t know when I paid for breakfast it wasn’t going to be a cooked breakfast and that was what I was so looking forward too so $18 for two slices of toast was expensive.but in saying if I needed a room for the night again I’d still come back minus paying for breakfast
Stayed 1 night in Jun 2025

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was on second floor, but felt like the basement as there was no window you could look out from. The bathroom vanity had a large panel fall off onto my wife's foot. The bed felt that there was little life left in the springs. The location was good though - right by the main Adelaide train station and trams
Stayed 3 nights in Jun 2025

2/10 Terrible

Elysha

Stayed 7 nights in Apr 2025

8/10 Good

Pamela

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Melanie

Business traveler
Liked: Cleanliness, staff & service
Great location. Very friendly staff from reception to housekeeping everyone greeted you with a smile. The hotel itself is clean but quite dated and could do with some updating. The bed and pillows were extremely uncomfortable and the bed was on wheels so it kept rolling away from the wall everytime I got in.
Stayed 3 nights in Jun 2025

10/10 Excellent

Warren

Business traveler, Traveled with partner
Liked: Amenities
Staff are always helpful and supportive. Love the location
Stayed 4 nights in Jun 2025

10/10 Excellent

Phuntsho

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
location and excellent overall service
Stayed 5 nights in May 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was ok heather did not work pillows bad
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew, Preston

Liked: Cleanliness, staff & service, property conditions & facilities
A very basic hotel & the funds were quite small, but very clean & tidy. Also excellent value for money, & cost to casino/train station/Adelaide Oval which was very handy. Staff friendly and helpful.
Stayed 4 nights in May 2025

10/10 Excellent

Hitoshi

Stayed 1 night in May 2025

10/10 Excellent

Darren

Stayed 1 night in May 2025

6/10 Okay

Keith

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Darryn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to CBD and footy
Stayed 1 night in May 2025

10/10 Excellent

Marilei

Stayed 3 nights in May 2025

6/10 Okay

csaba

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, staff & service
Great location for on going travel and / or convenient for Adelaide experiences . Can get dangerous at night around the hotel location which is a shame
Stayed 1 night in May 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025