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Grosvenor Hotel Adelaide by Accor

3.5 star property

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Photo gallery for Grosvenor Hotel Adelaide by Accor

Superior Room, 2 Twin Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Exterior
Property entrance
Suite, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Laundry
  • Free WiFi

Explore the area

Map
125 North Terrace, Adelaide, SA, 5000
  • Adelaide Convention Centre
    ‪2 min walk‬
  • Rundle Mall
    ‪7 min walk‬
  • Adelaide Oval
    ‪8 min walk‬
  • Adelaide, SA (ADL)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Room, 2 Queen Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

  • City view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Executive Room, 1 Queen Bed

  • City view
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Two Queen Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Executive Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Queen Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Queen Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Two Queen Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Queen Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Queen Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Grosvenor Hotel Adelaide by Accor

Hotel in Adelaide Central Business District
This smoke-free hotel features self parking, concierge services, and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
Grosvenor Hotel Adelaide by Accor offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Grosvenor Hotel Adelaide by Accor features a vending machine, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This Adelaide hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Grosvenor Hotel Adelaide by Accor is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Children aged 15 and younger eat free breakfast.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Hebrew, Hindi, Korean, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)
  • Secured, covered self parking on site (AUD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: AUD 18 per person

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch TV with cable channels
  • Pay movies

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Rollaway/extra beds are available for AUD 45.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately AUD 18 per person
  • Covered self parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25.00 per day (656 ft away)
  • Rollaway bed fee: AUD 45.00 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Grosvenor
Mercure Grosvenor
Mercure Grosvenor Adelaide
Mercure Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Accor Grosvenor Hotel
 Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide
Grosvenor Adelaide By Accor
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide by Accor Hotel
Grosvenor Hotel Adelaide by Accor Adelaide
Grosvenor Hotel Adelaide by Accor Hotel Adelaide

Grosvenor Hotel Adelaide by Accor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 319 out of 1000 reviews
Rating 8 - Good. 380 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wade

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only negative was the fan based air conditioning system. Room was slightly humid for my overnight stay. However, room was adequately supplied with amenities including operational television.
Stayed 1 night in Mar 2025

6/10 Okay

Cody

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super. Hotel itself needs full renovation. Carpets too dirty to try cleaning, could save money ripping the carpets out and installing Pergo or other flooring. Both elevators need to be replaced, as one is still out of order in March of 25. $18 breakfast is overpriced with mostly cereal and breads (I would recommend bins to cover and keep bugs and flies away). Location is dicy after hours with trolly station urchins hanging around. During the day is fine. Air conditioning appears central with a speed control. Cooling the room was impossible. Front desk supplied a fan, but that shouldn't be de regur. All rooms should have a mini split and the old AC should be decommissioned.
Stayed 1 night in Mar 2025

2/10 Terrible

Clare

Stayed 1 night in Feb 2025

4/10 Poor

Silvano

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t get the room I booked. Aircon settings couldn’t be changed and didn’t work very well.
Stayed 3 nights in Mar 2025

4/10 Poor

Janet

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I have stayed here before and had a large room for 2. But this time it was a poky little room, with a step up to the tiny bathroom. One window was centimeters from a brick wall and other one was onto a light well where you could barely see the sky. The so called air conditioning was like one from a 1960s factory that blew warm air through a vent. Only one lift worked so there were long waits for everyone. The hall ways smelled of dusty carpets and we got the feeling these rooms were rarely used. Better value a couple of blocks away.
Stayed 2 nights in Mar 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service
It’s got everything you need.great location
Stayed 3 nights in Mar 2025

6/10 Okay

Kylie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet was leaking water across the floor, shower had no pressure and water went aeound the bath edge and onto the floor, elevator not working was only 1 available. Only 3 towels for 4 people but reception did send more up. Car park is so small.
Stayed 1 night in Mar 2025

10/10 Excellent

Dannielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to city and easy access to public transport. Excellent friendly and helpful staff.
Stayed 1 night in Nov 2024

8/10 Good

DARREN

Business traveler
Liked: Cleanliness, staff & service
Acceptable but rather tired property.
Stayed 3 nights in Feb 2025

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly. Very convenient. Hot water was hot, bed was comfy, air conditioning superb.
Stayed 4 nights in Feb 2025

2/10 Terrible

Alex

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was noisy - you could hear the taps from other units and footsteps of others. The accommodation was average with steps inside the rooms, tiny spaces and a column right beside the bed.
Stayed 1 night in Feb 2025

8/10 Good

Mik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located , clean and staff were very friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Ursula

Traveled with group
Location, price, room size inc bathroom. However windows blocked out More twin rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Rafael

Stayed 4 nights in Feb 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel due to a number of reasons especially the central location and friendly staff.
Stayed 9 nights in Feb 2025

6/10 Okay

MARY

Traveled with family
Liked: Staff & service, room comfort
Stayed 8 nights in Feb 2025

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Property conditions & facilities
The location was excellent. The hotel looked very tired and in need of a revamp. I had a 4th floor room with two backed out windows as they faced an inner courtyard. The room was a bit smelly and the decor outdated. I had to report a loose floor tile in the shower right where you would stand. The staff were very helpful and friendly. Just the hotel was a tad disappointing.
Stayed 4 nights in Feb 2025

6/10 Okay

Greg

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were friendly. As indicated in other reviews, the hotel is tired and needs a refurbishment. Little things like coffee not being replenished each day or not being able to adjust air conditioning temperature reflected the score. Location was very good for our purposes.
Stayed 3 nights in Feb 2025

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Close to amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grosvenor is located in a great spot close to shopping and social facilities. Rooms were clean and staff very proficient and friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Rondell

Traveled with group
Liked: Cleanliness, staff & service
The staff especially Amelia were very helpful and respectful. The property is old and aircon is poor in some rooms due to age. Rooms are large ..bathrooms have been renovated ..bedding is very comfortable and new . Enjoyed my stay . Very convenient location .
Stayed 6 nights in Feb 2025

8/10 Good

Vianney Maica

Liked: Cleanliness, staff & service, amenities
Can hear the noise outside
Stayed 3 nights in Dec 2024

6/10 Okay

grant

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room & cleanliness were good but the air-conditioning didn't work. The rooms, (as friends stayed in the room next to ours) were warm and stuffy. Tried adjusting the air-conditioning but made no difference. Thankfully there was a pedestal fan in there, which made it a bit more bearable. Ceiling fans would be great but new air-conditioning would certainly make a great difference
Stayed 1 night in Feb 2025