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Blue Marine Resort & Spa

5.0 star property

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January 2025

Photo gallery for Blue Marine Resort & Spa

Indoor pool, 3 outdoor pools, open 7 AM to 7 AM, pool umbrellas
Aerial view
Superior Double Room, Sea View | Premium bedding, minibar, in-room safe, desk
Exterior
Beach/ocean view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Parking included
    Parking included
  • Spa
    Spa

Explore the area

Map
Ammoudara area, Agios Nikolaos, Crete Island, 72100
  • Almiros
    4 min drive
  • Lake Voulismeni
    7 min drive
  • Port of Agios Nikolaos
    8 min drive
  • Sitia (JSH)
    74 min drive

Room options

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, Sea View

  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, Jetted Tub, Sea View

Junior Suite, Jetted Tub, Sea View | Premium bedding, minibar, in-room safe, desk

Junior Suite, Jetted Tub, Sea View

  • 431 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, Individual Pool, Sea View

Superior Double Room, Individual Pool, Sea View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, Individual Pool, Sea View

  • 334 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Double Room, Sea View (Wet Terrace)

Premium Double Room, Sea View (Wet Terrace) | Premium bedding, minibar, in-room safe, desk

Premium Double Room, Sea View (Wet Terrace)

  • 291 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, Sea View

Family Room, Sea View | Premium bedding, minibar, in-room safe, desk

Family Room, Sea View

  • 366 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

About this property

Blue Marine Resort & Spa

5-star Agios Nikolaos hotel with indoor pool
Catch some rays at the beach or spend the day relaxing at Blue Marine Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Blue Marine Resort & Spa offers 202 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature premium bedding. Televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Agios Nikolaos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eyphoria has 2 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Some rates at Blue Marine Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Blue Marine Resort & Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Wired and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking is available on site.

Blue Marine Resort & Spa has designated areas for smoking.

Blue Aegean - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
BLUE DRAGON - Overlooking the ocean, this theme restaurant specializes in Greek cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Marino Al Mare - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Ya Mas - Overlooking the ocean, this steakhouse specializes in barbecue and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
CREPERIE - Onsite theme restaurant. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Blue Marine Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Number or type of beverages limited at one or more venues
Gourmet or à la carte dining limited to 1 meal per stay

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Greek, Italian, Latvian, Russian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blue Aegean
  • BLUE DRAGON
  • CREPERIE
  • Marino Al Mare
  • Ya Mas

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Karaoke
  • Library
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 90 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Guests booked in the "Basic Room (Flex)" category for more than 1 night may be required to switch rooms during their stay.

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 7 AM to 7 AM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Blue Marine Agios Nikolaos
Blue Marine Resort
Blue Marine Resort Agios Nikolaos
Blue Marine Resort All Inclusive
Blue Marine All Inclusive Agios Nikolaos
Blue Marine All Inclusive
Blue Marine Resort All Inclusive Agios Nikolaos
Blue Marine Resort Spa All Inclusive
Blue Marine Resort Spa
Blue Marine & Agios Nikolaos
Blue Marine Resort & Spa Hotel
Blue Marine Resort Spa All Inclusive
Blue Marine Resort & Spa Agios Nikolaos
Blue Marine Resort & Spa Hotel Agios Nikolaos

Blue Marine Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 104 reviews" "
Rating 8 - Good. 47 out of 104 reviews" "
Rating 6 - Okay. 11 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 1 out of 104 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It requires a few upgrades it looks a little tired
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but super clean , service five star, food ok
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. Make sure you get a Seaview room or better yet a Seaview junior suite with a jacuzzi. My fiance and I would watch the sunrise while enjoying our morning coffee in the jacuzzi. The pool area is nice, although the pool isn't heated so if it's not summer it may be chilly for some people. I didn't mind it though. The food in the ala carte restaurants was overall fantastic other than a couple disappointing dishes. The staff and service was really good. We had a few problems our first night that really worried us, but after talking to the management, they really made a huge effort to improve our experience and the rest of our stay was great. Now for the bad part. The majority of the food in the main restaurant buffet is really bad. If you want good food, the buffet will upset you. For breakfast you're safe with fruit, yogurt, toast, and the omelette bar, but most of the other hot bar items are terrible. For the dinner buffet, you're safe with the salad bar items, but the hot bar items and most of the desserts were awful. I guess maybe that's a common thing with all inclusive resorts, they put effort into the ala carte food, but skimp on the quality of the buffet foods. The complimentary wine and beer is very poor quality. Also the drinks at the bars are mostly disappointing because instead of real juice for mixers, they uses syrup concentrates. If you want better quality drinks either buy a bottle of nicer wine from the restaurant or go into town.
Stayed 3 nights in May 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing location and good quality food
The hotel was in a pieceful location with spectacular bieqs of the sea. The location was ideal for us as we wanted a relaxing hideaway near the beach, which was A very short 2 minute walk under the coastal road in a purpose built walkway. Lifts serve every part of the hotel, restaurant and beach too (though I don't believe the main pool was accessible via a lift, so worth noting there are a few steps to that). The food was varied, fresh and very well presented. I particularly enjoyed the wonderful salads, yogurt and the ample supply of seafood and fish. The Greek night was great too. We got involved in the beachfront stretching and yoga sessions which was great. Staff were hardworking and I personally found the hotel to be exceptionally clean. The people are a mix of ages and nationalities which we liked too. There is a public bus stop in front of the hotel that can take you to Agios Nicolaos and from there to Heraklion Airport and city and well as to Plan a for a cheap trip to Spinalonga island, the deserted ex leper colony, which was fascinating and eerily beautiful. I recommend this hotel for a peaceful holiday with plenty of local day trips available by public transport too.
Stayed 8 nights in Sep 2018

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, staff was top notch, the head waiter went so far as to order special Ice Cream for our Daughter that can’t eat any protein or milk products. The rooms are dated but it makes up for it by the pool side with plenty of seats to spare. The drinks aren’t top shelf but if your not a big drinker then who cares. It’s a good mix of family and couples enjoying this location.
Stayed 4 nights in May 2018

10/10 Excellent

Zoe, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel - Warm and Friendly Staff
One of the best hotels on the coast I would highly recommend!
Stayed 4 nights in Aug 2017

6/10 Okay

Michael

Liked: Cleanliness
Disappointing
Although classified as a 5 star hotel the amenities and service didn't meet that standard. The room was a reasonable size but all three beds were not comfortable. The view from the balcony was superb but the furniture was tired and weather-stained. Most staff didn't engage and did not focus on the customers. There were a couple of exceptions, but I expected more. Waiting staff often tried to remove plates before we had finished. The evening entertainment was puerile. This was especially disappointing as it was not really feasible to travel the 6km to Aghios Nikolaos, in the evening, with my young daughter, and the hotel has no entertainment close to it. The quality of the all-inclusive wine and beer left a lot to be desired. Neither red nor white wine were really palatable and the beer (lager) seemed to be very light. Red wine was served chilled in the restaurant which is not the way to do it, The food was pretty good, although labeling needs to be improved. It was not obvious to my vegetarian friend what hors d'oeuvres contained meat, or meat products. The pool had a shortage of sunbeds, and many that had been reserved early in the morning seemed to be empty all day. The mail pool is reasonably sized but contains sea-water. Pool-bar service was quick but off-hand. Overall, the hotel and facilities were disappointing and fell short of five star experiences I have had elsewhere in the world.
Stayed 7 nights in Jul 2017

6/10 Okay

mandy, aberdeenshire

Liked: Cleanliness, staff & service
Lovely view
We enjoyed a week at the hotel . Food was good, staff were helpful when asked but not proactive. We had issues with our booking due to the manager being sacked which was bad timing for us and there were obvious difficulties for staff although they tried their best. Room was clean but somewhat worn. Definitely no where near 5 stars, a fair assessment would be 3 stars. Entertainment in the evening was none existent on Sunday when we had been looking forward to the Greek night which had been advertised all week and then cancelled about an hour before it was due to start. Table tennis room was horrendous with graffiti and peeling paint it looked like an old bus shelter. Children's club was also very dour and I would not have liked to leave a child in there , no reflection on staff just surroundings. Beach and pool area were very nice. The loungers were reserved with towels! This should not be allowed as some were left on the same loungers overnight for days. We did enjoy our stay as we got a reasonable deal but don't pay much or you will be disappointed. Also lots of steps and steep ramps so it could be difficult for buggies , childrenand older people.

8/10 Good

susie , uk

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Improvements could be made
The hotel is kept really clean, and the bedrooms and balconies have great views. Sadly the staff (Apart from the chef who was great) although pleasant have no interaction with you at all. No pleasantries and it was not until we checked out that we were asked how our we were and if we had enjoyed our stay. Interaction is so important but the staff were like robots, doing their jobs and nothing else . Saying hello how are you costs nothing, training is needed. The size of pool for the amount of people was far too small. Didn't enjoy being sandwiched in, must be awful on high season. Food wS very good in the buffet as was the two other restaurants. Enjoyed the stay but nowhere near a five star.

10/10 Excellent

Vijay, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel and friendly staff
Very nice hotel and clean. Nice pool area, kids area and wifi coverage through hotel. Good varied food menu and will help make items for toddlers Reasonably priced spa Nice bar on 3rd floor Slight improvement that could be made: Expand drinks menu More sun loungers needed (we went off peak yet all the sun lounger had guest reserving them with their towels from the morning, even if it says not to) Expand gym equipment improve evening shows, when it rains (currently shows get cancelled when it has rained at any point in the day)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and good location , good room view
i spent two days , it was nice and good. the beach is front of the hotel. the swimming pool is perfect

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great stay!

10/10 Excellent

Kiki, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel at a nice location
Excellent week in this Hotel, nice location not so remote but not too close to the hustle and bustle of A.Nikolaos. Food is good with a variety, it has a nice private beach and the room is very clean and comfortable.

4/10 Poor

Yasmin, Birmingham

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 star !
This hotel and service was more like a 3 star ! Food was good Rooms were shabby the first room was awful and I said this us not like your pictures on the website he said this is the room you have chosen the one on the website would be 300 euros more I wanted a lovely holiday so I paid reluntantly:(.. Awful plastic chairs by the pool set in an uneven surface. Gym opens at 10am ??? This is ridiculous ! Al le carte restaurants 2 days in advance booking required and you had to choose what you wanted to eat when you booked from a set menu !!! This is ridiculous too! The buffet restaurant was is more like a canteen seating for 4 persons is too small and we were questioned when we moved to a larger table ! Quite rudely too one waiter said that "I was not considering other guests" Too many smokers around no designated smoking areas especially around the pool bar ! Entertainment was poor and during the day far too loud ! We spent most of our holiday by the beach the sea the service in this area was adequate. We hired a car for the day on the Thursday and had a wonderful time at Plaka beach we ate there both lunch and dinner and paid for this. This was the best day away from the hotel !

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Fun
Whilst it is fun and the all inclusive is necessary being so far away from anything The rooms are basic and I can't believe a shower curtain even exists in a 5 star hotel Staff are non greek speaking and could be friendlier

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but not 5 star
Very clean and comfortable. Food very nice in main restaurant although it was very noisy and much like a cafeteria. The al la carte was much to be desired however! Cancelled our second sitting preferring the main restaurant food. The animation team were very sweet and friendly - however the shows were extremely amateurish and we were very disappointed. You have to see one to believe it! The main bar could do with some live music as generally the place had not much to do during the evening except the shows. We enjoyed the water gym run by Kirsty - it was a lot of fun, and there seemed to be enough to keep children entertained with a kids club (although we can't vouch for it as we didn't have any kids with us! Beds were very hard - by the end of our week we were all a bit stiff! Our main complaint is the fact that sun beds are reserved by people getting up as early as 6.30am in the morning and placing their towels on them. They really need a pool guy to stop this, it was ridiculous.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all inclusive resort, especially for families
Good hotel, right on the beach. Lovely pool, though salt water and a few more loungers needed but we never had a problem. Lovely salads, food and plenty of fresh fruit. Branded spirits, and bar was quiet. Staff try hard to help and meet requirements, animation team really do try hard to get participation in their activities. Great for those with children, plenty of activities and the mini club team actively went round the pool telling families what was on. We don't have kids, but they all seemed to have a great time.