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Castello Boutique Resort & Spa - Adults Only

5.0 star property

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Premium Studio Suite, 1 King Bed, Private Pool, Sea View | Terrace/patio
Premium Studio Suite, 1 King Bed, Private Pool, Sea View | Terrace/patio
Indoor pool, outdoor pool
Indoor spa tub
Indoor pool, outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Parking included
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Sissi, Agios Nikolaos, Crete Island, 72400
  • Sissi Mini Golf
    ‪3 min walk‬
  • Palm Bay Beach
    ‪11 min walk‬
  • Potamos Beach
    ‪11 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪30 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony, Sea View

Premium Room, 1 King Bed, Balcony, Sea View | 1 bedroom, in-room safe, blackout drapes, soundproofing

Premium Room, 1 King Bed, Balcony, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Private Pool (Individual Pool)

Designer toiletries, hair dryer, slippers, towels

Superior Room, Private Pool (Individual Pool)

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Pool View (Individual Pool)

Designer toiletries, hair dryer, slippers, towels

Junior Suite, 1 Bedroom, Pool View (Individual Pool)

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room (Outdoor Jetted Tub)

Designer toiletries, hair dryer, slippers, towels

Superior Room (Outdoor Jetted Tub)

  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, blackout drapes, soundproofing

Junior Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, Garden View

Designer toiletries, hair dryer, slippers, towels

Superior Room, Garden View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Studio Suite, 1 King Bed, Private Pool, Sea View

Premium Studio Suite, 1 King Bed, Private Pool, Sea View | Terrace/patio

Premium Studio Suite, 1 King Bed, Private Pool, Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View | Terrace/patio

Superior Double or Twin Room, Pool View

  • 142 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Junior Room, 1 King Bed, Jetted Tub

Designer toiletries, hair dryer, slippers, towels

Junior Room, 1 King Bed, Jetted Tub

  • 484 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Castello Boutique Resort & Spa - Adults Only

5-star Agios Nikolaos hotel with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Castello Boutique Resort & Spa - Adults Only offers 48 air-conditioned accommodations with safes and slippers. This Agios Nikolaos hotel provides complimentary wired and wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Callista. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Castello Boutique Resort & Spa - Adults Only features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This luxury hotel also offers a health club, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite covered self parking is complimentary.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Elea - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and dinner.
Gazebo a la carte - Overlooking the pool and garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Hellenic Chamber of Hotels' Boutique Hotel - This property has received certification as a Boutique Hotel under the Hellenic Chamber of Hotels' Boutique Hotel certification scheme.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, German, Greek, Italian, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elea
  • Gazebo a la carte

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • No elevator
  • Smooth flooring in room
  • Tile flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurants during dinner.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 70 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 16 years old are not permitted at this adults-only property

Property is also known as

Castello Boutique Resort Adults Agios Nikolaos
Castello Boutique Resort Adults
Castello Boutique Adults Agios Nikolaos
Castello Boutique Adults
Castello & Agios Nikolaos
Castello Boutique Resort Spa
Castello Boutique Resort Spa Adults Only
Castello Boutique Resort & Spa - Adults Only Hotel
Castello Boutique Resort & Spa - Adults Only Agios Nikolaos

Castello Boutique Resort & Spa - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 53 out of 81 reviews
Rating 8 - Good. 18 out of 81 reviews
Rating 6 - Okay. 5 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sabet, OAKVILLE

Stayed 1 night in Oct 2024

8/10 Good

PHILIP

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable
Stayed 7 nights in Sep 2024

4/10 Poor

Angela

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Sep 2024

10/10 Excellent

Lisa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The room, facilities, dining, and staff were all superb.
Stayed 3 nights in Jul 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent service from start to finish. Hotel is spotless and the breakfast was very good.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Eckard

Stayed 1 night in Jun 2023

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Would definitely go back. The staff are so lovely and helpful they work so hard. Spa was great too. The area is super chilled and great food and friendly hospitality. Only thing would say is the Wi-Fi isn’t perfect but think that’s Greece in general.
Stayed 7 nights in Aug 2022

6/10 Okay

Nitesh

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Definitely not a 5-star property. I have seen better 3-star properties with better amenities and facilities.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice Hotel but obviously Covid is still restricting staff levels. Room comfortable but not as described on Hotels.com. Room did not have hot tub which was in the description. Only got 2 small bottles of water on first day. Had to keep asking for cups/t-bags. Cleaning not great and no towels on 2 days. Other guests in hotel were returning customers and they were disappointed with the changes/issues. Would return to the area again but not that hotel. At the moment it is not 5* as advertised
Stayed 11 nights in Aug 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Be aware before you book
We booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings. Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do. Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice. The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution. Their COVID sanitation is likely to standards. I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.
Couch in room
Chair in room
Towels
Nice pool
Stayed 1 night in Sep 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

Maria L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greek vacation.
Wonderful hotel , friendly and helpful staff .
Stayed 3 nights in Oct 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing stay! Very hospitable and accommodating. 5 star service, with very friendly and helpful staff!
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Apr 2019

8/10 Good

N, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not outstanding
I'll start off by saying the reception staff were excellent from even before my arrival. I had high expectations of the hotel as it is a 5* and has such fantastic reviews, but I was a little disappointed. The food is not as good as I'd expect - breakfast is fine, starters and desserts at dinner are ok, but mains are not great. Every option seemed to taste pretty similar with similar vegetable accompaniments/sauce each night. The cooking of the meat for mains was not of a consistent quality. We had a room with individual pool which was nice, but not quite as special as I'd thought. The outside walls between the rooms with pools is very low so had our neighbours been out more it wouldn't have felt private at all. We tried the spa as when we booked it came with a complimentary massage. The spa was nice, and massage was fine, although didn't appreciate the masseuses whispering to each other throughout, quite distracting from this relaxing experience. The town itself really does not have much at all, so it's a good thing we were looking for only a relaxing holiday where we'd stay in the hotel the whole time. Not very picturesque. Overall slightly disappointing - the hotel overall seems a bit out of place in this location, and with some improved dining options and a more luxurious feel I would agree with a 5* rating; as is I found it more of a solid 4*.
Stayed 6 nights in Oct 2018

10/10 Excellent

Mike, Ramsgate, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A chill out week
We wanted a week to chill ot and that is exactly what we had and will give some seriuos thought to returning next year.
Stayed 7 nights in Sep 2018

10/10 Excellent

Fiona, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and peaceful
Although I’m a mother of two I never truly realised how lovely it was to swim in a pool, relax on a lounger with a book, or eat a meal in the company of adults only, with no children around. A truly peaceful stay. All staff members are amazing and go above and beyond to ensure you have an enjoyable stay.
Stayed 4 nights in Aug 2018

8/10 Good

koala, london

Liked: Room comfort
Comfortable hotel but lacking atmosphere
Hotel was adequate but lacked some of the final finishing touches eg gym equipment lacking and not in great condition, had to ask for housekeeping to clean room, pool area needs more constant attention and pool towels generally in poor condition. Staff and management are trying hard but lacked atmosphere and finishing touches
Stayed 7 nights in Aug 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Castello.
Staff were wonderful helpful and friendly. We were upgraded to a split level suite which we did not expect it was immaculate and we had a pool, sea view and a view of a beautiful church. Shower was fantastic and the bed huge and so comfy. Breakfast was nice with fresh orange and an omelette making station. We did not have dinner but wished we had tried one night. We had a couple of lunches which were fantastic.never had a problem getting a sunbed and the pool was lovely. We loved our stay at Castello and Sissi is a fantastic resort. Probably the nicest hotel we have stayed in all our travels around Greece! Hope to return one day
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was outstanding and seamless, just what I would expect from a hotel like this. Eventhough we only stayed for one night it was very comfortable and we felt right at home. Breakfast was included in our hotel room and the pool was clean and nice to swim in. We didn’t get a chance to explore the area but heard that there are a few beaches within walking distance that are beautiful.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Further from the beach than I thought
Further from the beach than shown on the photos. Room was excellent but disappointed in the restaurant - standard of food and staff not that of a five star. Very little entertainment but the one we did see water aerobics was excellent.
Stayed 7 nights in Jun 2018

10/10 Excellent

dave, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a lovely town
Greta little resort, friendly people, very reasonable prices, good choice of bars and restaurants
Stayed 7 nights in Jul 2018

10/10 Excellent

I, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and pleasant hotel.
Very friendly and pleasant hotel to relax. It’s a boutique and very private. Never overcrowded pools. Lovely restaurant. Chef is very imaginative. A la cart menu is nicely presented. Staff can’t be more helpful. Drinks are served in style in nice glasses and local wine list is very impressive. Rooms are well appointed with private pools and great bathrooms with jacuzzi and rainman showers. Overall we had a great time.
Stayed 7 nights in Jun 2018

10/10 Excellent

DianeW, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel in Sissi
Lovely to stay at a smaller luxury hotel. Food, staff and everything else excellent.
Stayed 7 nights in Oct 2017