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Castello Village Resort

4.0 star property

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In-room safe, desk, soundproofing, iron/ironing board
Suite, 1 Bedroom, Sea View (Open Air Jetted Tub) | In-room safe, desk, soundproofing, iron/ironing board
Children's play area - outdoor
In-room safe, desk, soundproofing, iron/ironing board
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • Spa
  • Pool

Explore the area

Map
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400
  • Sissi Mini Golf
    ‪3 min walk‬
  • Palm Bay Beach
    ‪11 min walk‬
  • Potamos Beach
    ‪11 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪30 min drive‬

Room options

View all photos for Double Room Land View

In-room safe, desk, soundproofing, iron/ironing board

Double Room Land View

  • 194 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Sea View

Double Room Sea View | In-room safe, desk, soundproofing, iron/ironing board

Double Room Sea View

  • 205 sq ft
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Sea View

Suite, 1 Bedroom, Sea View | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Sea View

  • 344 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Garden View (or Land View)

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Garden View (or Land View)

  • 322 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Sofa Beds OR 1 Double Bed and 2 Twin Sofa Beds

View all photos for Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

Suite, 1 Bedroom, Sea View (Open Air Jetted Tub) | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom, Sea View (Open Air Jetted Tub)

  • 376 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Deluxe Room, Sea View (Open Air Jetted Tub)

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, Sea View (Open Air Jetted Tub)

  • 215 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed

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About this property

Castello Village Resort

4-star Agios Nikolaos aparthotel with coffee shop/cafe
Along with a full-service spa, this aparthotel has a bar/lounge and a poolside bar. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Each apartment offers free WiFi, room service, and a TV with satellite channels. A hair dryer, a safe, and a phone are among the other amenities that guests will find.
Castello Village Resort offers 147 air-conditioned accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Castello Village Resort features a hot tub and a sauna. Dining options at the aparthotel include a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This Mediterranean aparthotel also offers a children's pool, a seasonal outdoor pool, and a terrace. Onsite self parking is complimentary.

Castello Village Resort has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Athina - This buffet restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Delfi - This poolside restaurant specializes in Greek cuisine and serves light fare only. Open daily.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek

Property amenities

Beach

  • Sandy beach nearby
  • Beachside massages
  • Free beach shuttle

Pool/Spa

  • 4 treatment rooms
  • Beachside massages
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Manicures/pedicures
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Athina
  • Delfi

Food and drink

  • Mini-fridge

Dining

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Volleyball
  • Horseback riding nearby
  • Scuba diving nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 147 units
  • 2 floors
  • 7 buildings
  • Garden
  • Mediterranean architecture
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Castello Village Resort Agios Nikolaos
Castello Village Resort
Castello Village Agios Nikolaos
Castello ge Agios Nikolaos
Castello Village Aparthotel
Castello Village Resort Aparthotel
Castello Village Resort Adults Only
Castello Village Resort Agios Nikolaos
Castello Village Resort Aparthotel Agios Nikolaos

Castello Village Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 41 reviews
Rating 8 - Good. 20 out of 41 reviews
Rating 6 - Okay. 6 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kim

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Stayed 7 nights in Jun 2022

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
Stayed 9 nights in Sep 2021

4/10 Poor

Mervyn

Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointed - Do not believe the photos
The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
Stayed 10 nights in Sep 2021

2/10 Terrible

Ion

Traveled with family
Disliked: Amenities, property conditions & facilities
First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Sisi
Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
Stayed 7 nights in Aug 2019

10/10 Excellent

lisa

Wonderful
Lovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.
Stayed 1 night in Aug 2018

10/10 Excellent

Kelly

Lovely
Beautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places
Stayed 1 night in Aug 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away
Stayed 11 nights in Jul 2018

8/10 Good

KEVIN, Weston-super-Mare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the centre of town
Excellent one bedroom room, spacious and very clean. Staff excellent and buffet breakfast was very good. Two pools the front one by the sea is not very big and as always you have to beat the German towels to get a bed even though they say it's not allowed. Very good stay apart from that. My only suggestion is that the bottom pool bar shuts at seven but they add should keep it open later so that you can have a drink and watch the beautiful sunsets.
Stayed 10 nights in Jul 2018

10/10 Excellent

Joachim

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Claus

Liked: Cleanliness, room comfort
Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.
Stayed 2 nights in Sep 2024

8/10 Good

massimo

Traveled with family
Liked: Amenities, property conditions & facilities
Ambiente accogliente, personale gentile e professionale, cucina buona. Struttura tranquilla adatta a chi cerca una vacanza rilassante. Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.
Stayed 14 nights in Aug 2024

6/10 Okay

Natalia

Disliked: Cleanliness, property conditions & facilities
Hat sich für den Preis nicht gelohnt
Stayed 8 nights in Aug 2024

8/10 Good

Mia

Liked: Property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Serena

Stayed 3 nights in Aug 2023

4/10 Poor

Safia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.
Stayed 11 nights in Jul 2023

6/10 Okay

Sofiane

Traveled with family and small children
Bonjour L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien
Stayed 9 nights in Jul 2023

8/10 Good

PTJ

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Laureen

Traveled with group
Liked: Cleanliness, room comfort
Notre séjour s’est plutôt bien passé. Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h. De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue. Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Peu mieux faire
Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.
Stayed 5 nights in Jun 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort
Stayed 9 nights in Sep 2021

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We spent at Castello Village Resort one week in September. We have the best memories of our stay. The hotel staff (receptionists, waiters, bartenders) were very nice and helpful. Our room was clean, towels were changed daily. Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient. The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches. Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.
Stayed 7 nights in Sep 2021