6/10 Okay
Shrey
Traveled with family
Dec 29, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
3 night stay. Better to AirBnb then stay here.
Check in time was 2pm. We reached at 2:30 and were told the room is not ready yet. Waited until 3:30pm and still nothing from reception so we ended up getting the room keys and told them we will wait in the room for the cleaning staff to finish. When we reached the room it was already ready don't know since how long. The reception obviously didn't bother to check other then looking at the screen. Room was good sized and clean except they didn't clean the fridge and there was some old seafood still present in the freezer from previous guests. After putting our luggage we came down to go to pool around 3:45 and reception was closed. Not a single staff visible for any help. No pool towels nothing. I understand it was boxing day but it's a resort and as guests paying $450 a night we expect some basic services. No internet and T.v didn't work either. Next day upon asking reception I was told the hotel is quite booked so internet wasn't available. Seriously??? Swimming pool and the area was quite nice but very poorly maintained. All the toiletries had to be asked for at the reception daily. Even the towels had to be asked for every day. Bathroom drainage wasn't the best so had to use towels to dry excess water every day. No one to take the rubbish either and had to empty ourselves. No sound proofing in the rooms. I guess it would be way better to AirBnb instead of staying here.
Shrey
Stayed 3 nights in Dec 2024