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Heart Hotel and Gallery Whitsundays

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heart Hotel and Gallery Whitsundays

View from room
Exterior
View from property
Sports facility
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Restaurant

Explore the area

Map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Airlie Beach Lagoon
    2 min walk
  • Boathaven Beach
    9 min walk
  • Airlie Beach Market
    10 min walk
  • Airlie Beach, QLD (WSY-Whitsunday)
    7 min drive

Room options

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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The price is $94
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$103 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Heart Hotel and Gallery Whitsundays

4-star Airlie Beach hotel steps from Airlie Beach Lagoon
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkeling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers gift shops/newsstands, tour/ticket assistance, and a garden. Guests can use the outdoor pool at a partner property.

Heart Hotel and Gallery Whitsundays is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 10 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Boat tours
  • Designer stores
  • Ecotours
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool (guest access)
  • Rafting
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults, and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 193 out of 480 reviews" "
Rating 8 - Good. 160 out of 480 reviews" "
Rating 6 - Okay. 72 out of 480 reviews" "
Rating 4 - Poor. 34 out of 480 reviews" "
Rating 2 - Terrible. 21 out of 480 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Natalie Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lot of noise from nightclub, delivery and waste trucks
Stayed 1 night in Aug 2024

6/10 Okay

Kat

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Dianne

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location was convenient but no chair in room so had to use balcony chair . BathRoom was not swept and sometimes coffee mugs no replaced with clean mugs.
Stayed 8 nights in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay. The staff were great.
Stayed 5 nights in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough and in a good location.
Stayed 2 nights in Jun 2024

8/10 Good

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Matilda

Traveled with partner
Great location!
Stayed 8 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

6/10 Okay

Jody

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dust was inches thick on skirting boards & chair legs. Shower surrounds were moldy, towels were old and thin. TV had been replaced, but sound bar was no longer working and cables were hanging loose. No mini bar, no room service. Woken up every morning with rubbish collection and delivery trucks. Great location; although being advised the car park was going to be turned into a carnival overnight would have been appreciated at the time of booking!
Stayed 2 nights in Jul 2024

8/10 Good

Elle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Airlie
Central location, walking distance to Marina, shops, restaurants and lagoon. There is no parking on site, but there is 24 hour parking available at the rear of the building.
Stayed 1 night in Jul 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this property was the staff, especially Dean, who went the extra mile to make sure I was comfortable. The hotel is right in the middle of the Airlie Beach action, close to everything.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Lenilton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent customer service. Thank you Allison!
Stayed 1 night in Jun 2024

8/10 Good

Bernd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Central Airlie Beach Location
Always a good place to stay when I visit Airlie Beach. My only complaint, the number of noisy garbage trucks that come to pick up commercial bins in the early morning.
Stayed 1 night in Jun 2024

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only down fall is its right in the middle of the main street. Two Clubs have music blaring late at night, make it hard to sleep.
Stayed 1 night in Jun 2024

6/10 Okay

Chloe

Traveled with partner
Liked: Staff & service
Great location and staff. Room itself was pretty average and run of the mill. Nothing fancy considering the price but that’s Airlie for you!
Stayed 2 nights in Jun 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Heart Hotel was amazing. The staff were friendly and welcoming, the room was comfortable and had all we needed. The location was so close to everything - you could walk to wherever you needed to go.
Stayed 7 nights in May 2024

4/10 Poor

Dakota

Traveled with partner, Traveled with family
Disliked: Amenities
Honestly, not really worth the money. Sheets weren’t clean & had hair in them, had spider webs above the bed. Staff tidied our room while we were out??? Upon arrival I had to pay a $200 security deposit that I wasn’t notified about beforehand & still haven’t gotten it back a week later, also was told on the day of arrival that we would need to pay for parking.
Stayed 2 nights in May 2024

4/10 Poor

Neale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the room noisy you could hear the music and people talking and yelling as they came out of the pubs
Stayed 1 night in May 2024

6/10 Okay

Adrian

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is possibly misleading as to its location on the map which shows it on the pool side of the car park entrance, with a possible outlook over the pool, instead the property is on the opposite side of the car park entrance giving it an outlook over the car park. I discussed a late check out (12:00) with the staff at check in as I had a meeting to attend early morning, my wife was asked to vacate the room and told that check out was 10:00 am. My wife suffers from Huntingtons disease and was quite distressed about this as I was I contactable at my meeting.
Stayed 1 night in May 2024

4/10 Poor

Sue

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wish the rooms look like the photos. I’ve never stayed in a room so small. Only one bedside table, because a second wouldn’t fit. No chair and no where to sit other than the bed. Incredibly noisy. A tour bus pulls up just after 6am each morning and lets the bus idle for 10-15 mins. Right under the rooms. The louvres do nothing to block noise from the busy public car park.
Stayed 2 nights in May 2024