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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property

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Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Premium bedding, in-room safe, desk, blackout drapes
Interior
Reception
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot Tub
  • 24/7 front desk
  • Air conditioning
  • Pool
$104
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • Place, Grand Cercle Casino
    ‪3 min walk‬
  • Place, Thermes Chevalley
    ‪8 min walk‬
  • Place, National Thermal Baths
    ‪17 min walk‬
  • Airport, Chambery (CMF-Chambery - Savoie)
    ‪9 min drive‬

Room options

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed

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About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

3.5-star hotel in Aix-les-Bains City Center
Along with a full-service spa, this smoke-free hotel has an indoor pool and a fitness center. WiFi in public areas is free. Other amenities include a sauna, a hot tub, and self parking.
Urban Hotel Aix-les-Bains, BW Signature Collection offers 62 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Espace détente. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

In addition to a full-service spa, Urban Hotel Aix-les-Bains, BW Signature Collection features an indoor pool and a hot tub. Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Event facilities measuring 377 square feet (35 square meters) include conference space. This business-friendly hotel also offers a fitness center, a sauna, and spa services. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in March 2019.

Urban Hotel Aix-les-Bains, BW Signature Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 13 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Renovated entire property - March 2019
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Wednesday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10 for children
  • Covered self parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 3 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 160 out of 348 reviews
Rating 8 - Good. 121 out of 348 reviews
Rating 6 - Okay. 33 out of 348 reviews
Rating 4 - Poor. 18 out of 348 reviews
Rating 2 - Terrible. 16 out of 348 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024

2/10 Terrible

Stuart

Business traveler
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

SHIN JUH

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only drawback was difficult car parking
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very good shower, good breakfast, very secure parking. Only criticism, could not access BBC news, despite the fact it was included in the list of channels.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was recently renovated and the final result is very nice.
Stayed 2 nights in Jun 2019

10/10 Excellent

Bharatiben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Good location nice rooms good housekeeping overall but we didn’t get tea coffee sachets one at but when requested quickly provided Extremely helpful friendly staff Will come again to stay and recommend any time Thank u for looking after us
Stayed 2 nights in Jun 2019

10/10 Excellent

casisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hôtel avec tous les conforts qui vont avec . Recommande a 100%
Stayed 2 nights in Jul 2025

4/10 Poor

Nathalie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

jean marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Je recommande

Très bonne literie et climatisation.
Stayed 1 night in Jun 2025

6/10 Okay

sandrine

Traveled with partner
Liked: Staff & service, property conditions & facilities
J'ai choisis cet établissements pour le prix car je faisais un bref sejour au final si on compte l'accès à la piscine et le parking qui est payant nous aurions pu prendre un hôtel près du lac.
Stayed 1 night in Jun 2025

10/10 Excellent

Molliex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bien placé et trés bien équipé Une bonne réc

Stayed 1 night in Jun 2025

10/10 Excellent

Charlène

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025