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Comfort Inn & Suites Copley Akron

2.5 star property

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Photo gallery for Comfort Inn & Suites Copley Akron

Free daily self-serve breakfast
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Lobby
Desk, blackout drapes, iron/ironing board, rollaway beds
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Air conditioning
$95
includes taxes & fees
Dec 11 - Dec 12

Explore the area

View in a map
160 Montrose West Ave, Akron, OH, 44321
  • Place, Summit Mall
    ‪4 min drive‬
  • Place, Stan Hywet Hall and Gardens
    ‪12 min drive‬
  • Place, University of Akron
    ‪13 min drive‬
  • Airport, Akron, OH (CAK-Akron-Canton)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Hot Tub

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking, Hot Tub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior
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  • Hot Tub
  • Pet friendly
  • Parking included
2.8 out of 5, 1,002 reviews
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About this property

Comfort Inn & Suites Copley Akron

Akron hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Comfort Inn & Suites Copley Akron offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Inn & Suites Copley Akron features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site, along with a car charging station.

Comfort Inn & Suites Copley Akron is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (52 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus West Akron Inn Suites
Best Western Plus West Akron
Best Western Plus West Akron Inn

Comfort Inn & Suites Copley Akron Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 954 reviews
Rating 8 - Good. 249 out of 954 reviews
Rating 6 - Okay. 167 out of 954 reviews
Rating 4 - Poor. 101 out of 954 reviews
Rating 2 - Terrible. 147 out of 954 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Najah

Disliked: Staff & service, property conditions & facilities
The overnight attendant tries to claim that our rooms were no longer available because we arrived late. We arrived after a 6 drive to attend the funeral of a family member the next morning. When we stated that our reservation was "check-in 3:00pm and check-out was 11:00 am the following morning, he stated "I've completed my closeout for the day, and you would need to purchase a new room". This was an absolute nightmare, not to mention illegal!
Stayed 1 night in Aug 2025

2/10 Terrible

Najah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is filthy. The toilet has hair on it, the seat has red spots that should have been cleaned off. The blankets are dirty- not stained, but have fresh spots that have not been cleaned. The hand towels have been used and are dirty. The room is musty and the parking area is busted up and does not look safe. Overall i do not see one redeeming quality about this hotel. We came into town at 4am with prepaid reservations. We drove 6 hours for a funeral and he initially told us we could not have our rooms. Despite the note i sent when making the reservation and despite the fact that it states clearly on the website that there is no cut off for check in, he refused us our rooms until we insisted that he call a supervisor. Then he tried to give us just one room even though we paid for 2. This is by far the worst hotel experience i have ever had.
Duvet with fresh stain
The fitted sheet not clean
Both hand towels with visible dirt
A hair on the sink
Stayed 1 night in Aug 2025

6/10 Okay

Amanda

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were okay I did have a dirty wash rag behind my bed frame and a old burnt burger bun my refrigerator didn't work and they offer you one bottle of water her room and I had four rooms with 10 guests. They did get my refrigerator replaced quickly and the night staff was very friendly
Stayed 2 nights in Aug 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
They charged us for 2 nights instead of one after canceling the before the cutoff time for the second night. They are also charged other fees that no one is able to explain what they are. 5 total charges when it should have been one. Spoke with multiple people. The last one someone who said give it 7 days for them to be refunded. Yet the deposit was the only thing refunded. If they could do that why not the others? From a 138.99 cost that it should have been we were charged over 500.00. Also the bathtub filled up with water when showering. Part of the wall in the bathroom was peeling due to damage at some point. Toilet had pee stains around the bowl on the bottom. Not vacuumed. We were afraid to touch anything. Drawers had stuffed that looked like it was leaking from them. The inside bathroom door frame had a think peanut butter like substance on the door casing.l not a small amount but a large amount. Absolutely disgusting.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Ok, probably will try a different hotel next time.

Stayed a couple nights. The hotel is dated and in need of a remodel. Staff was friendly and courteous. Breakfast was typical.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

6/10 Okay

Lloyd

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Ohio

Elevator was broken. Furniture in lobby dirty. Place overall cleanliness was poor. TV remote broken. TV channels did not match TV guide making it impossible to find a channel/program. Furniture missing in room making a large empty space in room with nothing in it. Needs a lot lower rating than currently listed at.
Stayed 1 night in Aug 2025

2/10 Terrible

Dennis

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !!!!!
Stayed 2 nights in Jul 2025

6/10 Okay

Ashley

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
When we first arrived, we were assisgned to a room where the door jam and lock was broken, and the beds were very wet. Upon notifying the front desk, the staff member attempted to justify both issues and not move our room. It was not until I pushed the issue ans threatened to call Customer Support that he called a manager and got us moved. In the morning, breakfast was good. The dining staff member was a very sweet woman.
Stayed 1 night in Jul 2025

6/10 Okay

Ellen M

Traveled with family
Room was nice pool was closed because roof leaked.
Stayed 1 night in Jul 2025

6/10 Okay

Melody

Traveled with family
Average place
Stayed 1 night in Jul 2025

2/10 Terrible

Ethan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Michael

Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

4/10 Poor

Joyce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid in advance for 2 queen beds they gave me one king bed and me and my mom had to share , the hotel and the room smelled like mildew the back wall was full of mildew , only ice machine was on the 3rd floor then the elevator had a sign that said the elevator only works on floors 3 & 4 so i walked back to floor 1 to get to my room at breakfast the cabinet door in the food area was on the floor and the desk clerk used tape to tape it up , the side door of the hotel was not locked so anyone could come in , no need for room key , trash cans was full on the 1st floor only good thing was the breakfast it was good
Stayed 2 nights in Jul 2025

6/10 Okay

Carolyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was clean and dated. Bed was okay. Not what I’m used too for a comfort inn. Plus they charge a deposit for damage. They have my card. Don’t like the idea of taking my money. And not returning it for 2 weeks. Room is old lots of previous damage.
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Forgot my shaving kit in room. Had expensive prescriptions in kit. Cant get any help getting it back. It's in the lost and found.
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Traveled with group
Disliked: Cleanliness
Didn't receive my deposit back
Stayed 2 nights in Jul 2025

2/10 Terrible

Crystal, morgantown

Traveled with family
Horrible experience with this hotel. The keys didn't work when we checked in and there was a sign at the elevator that said it was only for the 3rd and 4th floors and that you had to use the stairs if you were staying on the 2nd floor. Not convenient if you have a lot of luggage. I also called the hotel before booking to make sure that the pool would be open. I should've known from the other reviews that the pool would be closed. When we asked to be refunded so that we could change hotels to one that had a pool for our kids, the manager refused to refund us. We contacted corporate who immediately refunded us (by giving us points) and stated that they would file a complaint against the hotel for not providing the advertised amenities. We understand that things happen and that the pool may need to be closed for awhile, but the manager was extremely rude and would not provide a refund even though we immediately asked for one upon learning that the pool was closed (within 5 minutes of checking in). She said it would possibly re-open at 8pm but closes at 10pm so our kids would not be able to swim since we already had plans at that time. The only reason we booked this hotel is so our kids could swim. Horrible customer service!
Stayed 1 night in Jul 2025

6/10 Okay

Jamilla

Disliked: Cleanliness, property conditions & facilities
The front desk woman was very nice but the unexpected 100 deposit fee which I did not read or see
Stayed 1 night in Jul 2025

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in May 2025

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay at this Comfort Inn & Suites was very disappointing. We were given a room on a floor with no elevator access and told there were no alternatives — yet we later saw a sign that other rooms on elevator floors were being used for storage. Our keycards stopped working daily, and we had to get them reprogrammed each time — sometimes after already climbing the stairs. The pool was over-chlorinated with hairballs around the edges, and housekeeping was unreliable. Despite confirming with staff, our room was never fully cleaned — trash wasn’t emptied, towels weren’t replaced, and we had to go to the front desk for basics like toilet paper and tissues. The beds were uncomfortable, and the A/C barely worked. Staff was friendly and did help with luggage at checkout, but overall the experience was frustrating enough that we won’t be staying at any Comfort Inn again.
Stayed 6 nights in Jun 2025