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Anah Tulum

4.0 star property

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2 outdoor pools, pool umbrellas, sun loungers
Property entrance
2 outdoor pools, pool umbrellas, sun loungers
Reception
Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences) | Private kitchen

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
Av del Sol, Mz 22, Lt 1, Bahía Principe, Carr. Fed 307 km. 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪17 min walk‬
  • Aktun Chen
    ‪17 min walk‬
  • Xcacel Beach
    ‪6 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Luxury Villa, 1 Bedroom, Garden View, Garden Area (located in Bahia Principe Residences)

Premium bedding, down comforters, Select Comfort beds, in-room safe

Luxury Villa, 1 Bedroom, Garden View, Garden Area (located in Bahia Principe Residences)

  • 2153 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Villa, 2 Bedrooms, Garden View, Garden Area (located in Bahia Principe Residences)

Premium bedding, down comforters, Select Comfort beds, in-room safe

Luxury Villa, 2 Bedrooms, Garden View, Garden Area (located in Bahia Principe Residences)

  • 2368 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Room, 1 Bedroom

Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Room, 1 Bedroom

  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 2 Bedrooms (located in Bahia Principe Residences)

Luxury Apartment, 2 Bedrooms (located in Bahia Principe Residences) | Premium bedding, down comforters, Select Comfort beds, in-room safe

Luxury Apartment, 2 Bedrooms (located in Bahia Principe Residences)

  • 990 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences)

Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences) | Premium bedding, down comforters, Select Comfort beds, in-room safe

Luxury Apartment, 1 Bedroom (located in Bahia Principe Residences)

  • 785 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $115
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About this property

Anah Tulum

4-star Akumal hotel with 2 outdoor pools
At Anah Tulum, spend the day on the nearby beach or relax by one of the hotel's 2 outdoor swimming pools. Weekly housekeeping is available.
Anah Tulum offers 102 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Select Comfort beds feature down comforters and premium bedding. LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.
2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, cool off in one of the 2 outdoor swimming pools at Anah Tulum and enjoy amenities like a children's pool.

A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a garden and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Anah Tulum is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited onsite parking (max 1 space per unit)

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Children's pool
  • Golf clubhouse
  • Golf clubs/equipment

Family friendly

  • 2 outdoor pools
  • Children's pool

Conveniences

  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 3 floors
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests

Access methods

Key retrieval, private entrance

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 25
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 300 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 200 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet (varies based on length of stay) plus USD 25 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system and a first aid kit
This property is professionally cleaned

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Anah Tulum Akumal
Anah Tulum Apartment Akumal
Anah Tulum Apartment
A-nah SuitesTulum Apartment Akumal
A-nah SuitesTulum Apartment
A-nah SuitesTulum Akumal
A nah SuitesTulum
Anah Suites Tulum Apartment Akumal
Anah Suites Tulum Apartment
Anah Suites Tulum Akumal
Anah Tulum
Anah Tulum Hotel
Anah Tulum Akumal
Anah Suites Tulum
Anah Tulum Hotel Akumal
Anah Suites Tulum by Sunest

Anah Tulum Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 43 out of 97 reviews
Rating 8 - Good. 15 out of 97 reviews
Rating 6 - Okay. 14 out of 97 reviews
Rating 4 - Poor. 7 out of 97 reviews
Rating 2 - Terrible. 18 out of 97 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Josef

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
Stayed 6 nights in Nov 2024

6/10 Okay

Leslie

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Is very safe and quiet. Beautiful neighborhood
Stayed 1 night in Aug 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean... Great area...
Stayed 1 night in Jul 2024

2/10 Terrible

Tonia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
Stayed 1 night in Jun 2024

4/10 Poor

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked for fresh towels never got any
Stayed 4 nights in Apr 2024

10/10 Excellent

Saray

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
Stayed 1 night in Apr 2024

2/10 Terrible

Chris

Stayed 1 night in Apr 2024

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
Stayed 4 nights in Mar 2024

6/10 Okay

Meagan

Traveled with partner
Disliked: Cleanliness
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
Stayed 7 nights in Feb 2024

2/10 Terrible

S.

Disliked: Cleanliness, staff & service
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

HUGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

6/10 Okay

Diana

Liked: Cleanliness, room comfort
Akumal chillado
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
Stayed 1 night in Jan 2024

2/10 Terrible

douglas

Liked: Property conditions & facilities
Do not stay here
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Stayed 9 nights in Dec 2023

2/10 Terrible

JAMES

Disliked: Staff & service, room comfort
Ridiculous
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Stayed 3 nights in Dec 2023

2/10 Terrible

Flavio

Stayed 1 night in Jun 2023

2/10 Terrible

Jeff

Traveled with family
Disliked: Staff & service
We reserved this property and the host pulled the reservation out from under us! Despite selecting pay on arrival the host waited until just before check-in to tell us we had to bank wire money to an account, and then didn't honor a new reservation paid through Expedia via credit card. We showed up at our room to find out the key wasn't there and had to book an entirely new reservation somewhere else. If we'd wired money like requested I'd be out my entire fee! Be careful reserving here, the property looks ok but the manager took our money, immediately ghosted us when challenged upon our finding no key available, only partially refunded us, and we had to file a challenge through Expedia for a full refund.
Stayed 1 night in Apr 2023

2/10 Terrible

Claire

Stayed 1 night in Feb 2023

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place for the price
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
Stayed 1 night in Jan 2023

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

guillermo

Business traveler
Disliked: Staff & service
My flight was canceled due to the Vancouver airport being closed for three days due to weather. I was finally able to travel to Tulum. Then I asked for some kind of compensation such as changing the date of the stay or cancellation of the reservation for the involuntary loss of my flight, and Anah suites refused to acknowledge my request. I ended up paying double at another neighboring property for my vacation in Tulum.

6/10 Okay

Gareth

Stayed 1 night in Jul 2022

10/10 Excellent

Ruben, Calexico

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Excellent condominium in a great location!!
Stayed 1 night in Mar 2022