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Villa Tortugas

2.5 star property

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December 2024
January 2025

Photo gallery for Villa Tortugas

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Exterior
Classic Double Room, 2 Queen Beds, Garden View | Individually decorated, individually furnished, desk, laptop workspace
Breakfast area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
Carretera Federal Cancun-Tulum Km. 256, Rancho San Martin, Akumal, QROO, 77780
  • Hekab Be Biblioteca
    4 min drive
  • Akumal Ecological Center
    6 min drive
  • Akumal Beach
    8 min drive
  • Tulum Intl. Airport (TQO)
    71 min drive

Room options

View all photos for Classic Double Room, 2 Queen Beds, Garden View

Classic Double Room, 2 Queen Beds, Garden View | Individually decorated, individually furnished, desk, laptop workspace

Classic Double Room, 2 Queen Beds, Garden View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Villa Tortugas

Akumal hotel close to Yal-ku Lagoon
Along with an outdoor pool, this hotel has a microwave in a common area and a refrigerator in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, conference space, concierge services, and tour/ticket assistance are onsite. Change of towels is available on request.
Villa Tortugas offers 8 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and ceiling fans. These individually decorated and furnished accommodations have separate dining areas and include desks and kitchen islands. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of 2 meeting rooms and coworking spaces. Event facilities measuring 646 square feet (60 square meters) include conference space. This business-friendly hotel also offers an outdoor pool, a terrace, and barbecue grills. Concierge services and wedding services can be provided. Onsite self parking is complimentary. A total renovation of this property was completed in November 2022.

Villa Tortugas has designated areas for smoking.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Things to do

  • Books
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 646 square feet of conference space
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 5 buildings
  • Built in 2008
  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Kitchen island
  • Separate dining area
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:00 PM and midnight
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to contact this property by telephone prior to arrival to arrange check-in.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 6 percent cleaning fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Itour Akumal Villas Tortugas Hotel
Villa Tortugas Residence Akumal
Villa Tortugas Residence B&B
Villa Tortugas Residence B&B Akumal
Villa Tortugas Residence Hotel Akumal
Villa Tortugas Residence Riviera Maya/Akumal, Mexico
Villa Tortugas Residence Hotel
Itour Villas Tortugas
Itour Villas Tortugas Hotel
Villa Tortugas Residence
Casa las Tortugas I Tour Akumal Hotel
Casa las Tortugas I Tour Hotel
Casa las Tortugas I Tour Akumal
Casa las Tortugas I Tour
Villa Tortugas Hotel
Villa Tortugas Akumal
Villa Tortugas Hotel Akumal
Casa de las Tortugas I Tour Akumal

Villa Tortugas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 1 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Senior Angel was a great host with great accommodations, can definitely recommend this place!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No tv but the staff was helpful with restaurant recommendations
Stayed 3 nights in Aug 2019

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Akumal jungle hut
Neat little secluded place close to Akumal Beach. My only issue was getting checked in as my phone would not dial the hotel desk & no one came to the gate. Had to go next door & have them call for us.
Stayed 2 nights in Jul 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very Quiet and Peaceful
Pleasant stay. Bed was a little more "firm" that I like, but I liked the accommodations. It was "hidden in the jungle", so very quiet and peaceful. The service was very good, although not much interaction. Internet was a little slow. Shower was hot enough, but not scalding. They even allowed me to use the washer and dryer.
Stayed 2 nights in Feb 2019

6/10 Okay

Lucien

Liked: Cleanliness, staff & service
The stay was ok but no tv and no wifi sometime your staff five star
Stayed 7 nights in Jan 2018

10/10 Excellent

joshua l ford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good vibes
hard to say this is a hotel. it was like a perfcet lil studio. nice lil kitchen and all. very friendly and beautiful landscapes!!! close to everything and off the main highway. great spot!!!

8/10 Good

Reut, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place away from the crowds
We stayed in this beautiful place with its magnificent garden For 2 days. We needed a down time after spending 10 days in Cuba and this was the right place for it. The breakfast was disappointing with white bread, jam and an orange drink. We had a coffee maker in the room and they provided plenty of coffee for us. The drive to Akumal beach was short and easy. I definitely recommend this hotel.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and beautiful
Beautiful well attended property and caring owners. Secluded location and close to the hiway access. We will definitely stay here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet area.
Loved our little bungalow. Well taken care of and the staff are amazing, they really care. Stayed in 4 different places along our way and this was our favourite!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly owners, clean and quiet environment.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The stay was great, and the villa was beautiful we though the breakfast was kind of meal but was only coffee, bread, jam in the refrigerator however the couple was really nice and helpful. Definitely We got back again

8/10 Good

Donna, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable room Beautiful Tropical Grounds
If you are looking for a 5 star all inclusive resort look elsewhere; but if you want a nice clean private cottage style villa, at a reasonable price, this is the place. The staff are friendly and helpful, the rooms clean and comfortable, but my favorite part was the tropical gardens around the villas. This is close to Akamal and Tulum but plan on added cost for busses and taxis to get you where you need to go because it is not close enough to walk.

8/10 Good

Stephany, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find in a Quiet Location
This is a delightful B&B. The cottages are tasteful and include a kitchenette with frig, hotplate and toaster as well as a counter with bar stools and a table and chair. The grounds are delightful with paths meandering through the plants. My dinner of fish was the best I tasted. I would recommend taking a flashlight to help you on the garden paths at night. The pool is lovely but you must get out of it by ladder which may or may not be convenient. It is close to activities and beaches, but I would recommend a car.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
villa tortugas
The hotel has a long way to go before I would recommend it to my friends or return myself. There is almost no cross air circulation in the room. Having to dispose of the TP in cans in the bathroom, sitting in there all day, every time you open the bathroom door makes the room smell like an outhouse. The sheets felt like sandpaper. The location is very isolated, not even convenient to the road to catch a bus. Breakfast part of B&B is a loaf of white bread with butter and jam in the fridge. Oh and coffee that you can make for yourself. I only gave it two stars because the owners seem nice enough.

4/10 Poor

Robin, Des Moines, IA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
solitude yes, but trapped?
We don't entirely disagree with the other reviews but think it is important to offer some clarifications. Most importantly there was NO complimentary shuttle on the property. Getting to the Public shuttle requires a 2k walk down a rough,dusty, gravel road to reach HWY 307 and wait for its arrival. From there you can reach the various beaches and restaurants in the area. For that reason we highly recommend renting a car. Be aware that this is a bare-bones experience- the casitas are nothing fancy and are without phone, TV, or alarm clock but are well-maintained and clean. So if rustic solitude is your thing you'll be fine.

10/10 Excellent

federico, tacoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
total relax
This place is unique., is away from the noise but is in excellent location, akumal beach is about 5 min. tulum or playa 20 min. location, location . everything is clouse by., but the service is the one that makes this place such a gem. denis and silvia the owner will make you fill like family they are awsome..ca't wait to go back to haven.

10/10 Excellent

Beth, Ogden Ut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Relaxing
I loved the residance. It was beautifly landscaped and very relaxing! I will return again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little cabana has very comfortable bed, ac, kitchenette and hot shower! I think we had the best hot shower during our trip. I love the jungle with the duck. The pool was perfect. It is quiet and super relaxing. The breakfast was amazing, lots of choice! I really recommend this stop far away from the noise!
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2021

10/10 Excellent

Yannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Nouveau proprio, Angel, super sympa ainsi que toute son équipe, très bon petit déjeuner, nous étions déjà venu, c’est encore mieux qu’avant
Stayed 4 nights in Mar 2020

10/10 Excellent

María Lucero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La villa tortouga est un lieu d’une grande propreté rien à dire dessus
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Me parece que es un lugar acogedor y la vegetación que tiene lo hace agradable.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'endroit est magnifique tous les arbre et fleur attire les oiseaux et petit animaux tel que coati lezare et iguane. La piscine est impeccable, les gens sont absoluement gentil. La seule chose.que je changerais sont les chaises exterieures. Merxi mille fois aux hotes!
Stayed 6 nights in Feb 2019