Beginning of main content

Tropical View Guestroom with King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$440* Per night/room Feb 9 - Feb 10

Ocean View Guestroom with 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 1 Bedroom, Ocean View (Governors Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tropical View Guestroom with 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tropical View Suite with King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Amenities

Property Features

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Conrad Tulum Riviera Maya you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's bars, which include 3 beach bars, 2 poolside bars, and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a 24-hour fitness center, and a terrace. Complimentary uncovered valet parking is available on site.

Conrad Tulum Riviera Maya is a smoke-free property.

  • Walkway to water
  • Express check-in
  • Number of outdoor pools - 5
  • Elevator
  • 24-hour front desk
  • Porter/bellhop
  • Uncovered parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • On private beach
  • Terrace
  • Luggage storage
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 349
  • Number of floors - 3
  • Number of buildings/towers - 11
  • Number of bars/lounges - 3
  • Number of poolside bars - 2
  • Full-service spa
  • Number of beach bars - 3
  • Beach umbrellas
  • Spa treatment room(s)
  • Beach cabanas (surcharge)
  • Tours/ticket assistance
  • Year Built - 2021
  • Pool cabanas (surcharge)
  • Free WiFi
  • Pool sun loungers
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Number of coffee shops/cafes - 2
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Wheelchair accessible – no
  • Breakfast available (surcharge)
  • Number of restaurants - 7
  • Ballroom
  • Banquet hall
  • Reception hall
  • Beach towels
  • 24-hour fitness facilities
  • Wedding services
  • Outdoor entertainment area
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Room Amenities

Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Hair dryer
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Pay movies
  • Free bottled water
  • Premium TV channels
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Pillowtop mattress
  • TV size 65
  • TV size measurement inch
  • MP3 docking station
  • Private plunge pool
  • Furnished balcony or patio
  • Connecting/adjoining rooms available
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Soap
  • Shampoo
  • Toilet paper
  • Restaurant dining guide
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Telephone accessibility kit
  • Wardrobe or closet
  • Toothbrush and toothpaste not available
  • Mobile key entry

Parking

Free valet parking

Internet

Available in some public areas: Free WiFi

Food & Drink

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Maratea Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Restaurant 'de Autor' Che - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Teppanyaki - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

UKAI SUSHI - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Deli Café - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Spa Services

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 13
  • Steam room in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Handrails in stairways
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Nearby Activities

5 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Hotel Policies

Payment types

Fees

Optional extras

  • Breakfast fee: between USD 15 and USD 35 for adults, USD 10 and USD 25 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Service animals are allowed

Service animals are exempt from fees/restrictions

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Debit cards not accepted

Food service has been amended for enhanced safety

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Contactless check-in is available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

LGBTQ friendly

Property confirms they are implementing enhanced cleaning measures

Children stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Hotel Reviews

Sorry, we seem to have had an issue loading our review content. Try again?