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Grand Oasis Tulum Riviera

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Oasis Tulum Riviera

Exterior
Restaurant
Children's area
Coffee shop
3 outdoor pools, free cabanas, pool umbrellas

Reviews

7.2 out of 10

Good

Popular amenities

  • On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa

Explore the area

Map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    4 min drive
  • Aktun Chen
    4 min drive
  • Dolphinaris Tulum
    7 min drive
  • Tulum Intl. Airport (TQO)
    67 min drive

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room

  • 380 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

Similar properties

Beach

The Sens Tulum Riviera By Oasis

On private beach
Pool
All inclusive
Spa
3.7 out of 5, Good, (98)
The price is $202
per night
$245 total
includes taxes & fees
Dec 7 - Dec 8
The Sens Tulum Riviera By Oasis

About this property

Grand Oasis Tulum Riviera

4.5-star Akumal hotel close to Akumal Beach
Catch some rays on Grand Oasis Tulum Riviera's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Grand Oasis Tulum Riviera offers 195 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Akumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kin Ha has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Grand Oasis Tulum Riviera is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Grand Oasis Tulum Riviera you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a terrace. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in April 2023.

Grand Oasis Tulum Riviera has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
Grand Oasis Tulum Riviera has 6 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a security system and outdoor lighting
Property Registration Number OHN1708307KA

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit
Guests under 12 years old are not allowed in the spa

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Grand Oasis Tulum Riviera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 82 out of 232 reviews" "
Rating 8 - Good. 48 out of 232 reviews" "
Rating 6 - Okay. 45 out of 232 reviews" "
Rating 4 - Poor. 29 out of 232 reviews" "
Rating 2 - Terrible. 28 out of 232 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeremiah

Traveled with family and small children
Disliked: Property conditions & facilities
Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.
Stayed 3 nights in Aug 2024

6/10 Okay

Valon

Traveled with family and small children, Traveled with group
The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.
Stayed 10 nights in Aug 2024

10/10 Excellent

Daniel Childs

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful place to take my family. Beautiful beach, great food and a wonderful staff.
Stayed 5 nights in Aug 2024

6/10 Okay

Rheena

They were average
Stayed 13 nights in Jul 2024

6/10 Okay

Kionnie

Traveled with partner
Liked: Cleanliness, staff & service
The food and drinks could have been a lil better it was really a hit or miss the private chef which u pay extra for was really good …the place is really peaceful but I wish it was more to do on the actual resort the people was really nice it definitely needs more renovation looks a lil outdated and a lot of places smelled like mildew it wasn’t the best but it wasn’t the worst…yu get what Yu paid for
Stayed 4 nights in Aug 2024

10/10 Excellent

Luca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estuvo muy bien, disfrutamos mucho la estancia
Stayed 1 night in Aug 2024

2/10 Terrible

Merci

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at your own risk. This property is not worth staying in even if it was free. The only thing that is beautiful is the beach. The food, service, customer service, cleanliness, odor etc. No one tends to care at all when you vocalize concern with any issues. On my 1st day I booked a dinner in the beach which they said was in a private area and day of the dinner it was located in the area where you enter the beach and the shower and pool. They refused to move the table and the only accommodation provided was to eat inside. I decided to cancel and they had the audacity to try and charge me until I asked to speak with senior management. I always try to see the light in it all and the only plus was the company I had that got me thru staying there. We decided to check out early because it just was’t worth staying a day more.
Stayed 5 nights in Aug 2024

2/10 Terrible

Latasha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s lobby was great. However upon arrival the rooms were dirty the air conditioning did not get cool. The restaurants were limited and not open throughout the day with very few selections to choose from. Before dusk raccoons were out everyone all over the resort. Which made walking around the resort at night a scary experience. The raccoons were aggressive and wondered in the outdoor restaurant. This was the worst all inclusive resort I have ever experienced
Stayed 3 nights in Jul 2024

2/10 Terrible

Shana

Stayed 3 nights in Jul 2024

4/10 Poor

Deshawn

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best service was the people working the food areas, everything else was bad. The Air conditioner didn’t get cold enough, the room has black mold everywhere, kids running and screaming early in the morning and the staff did nothing to help, people were making loud noises above us by moving furniture. Again, staff did nothing
Stayed 2 nights in Jul 2024

8/10 Good

gaston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort, beach is beautiful, staff was really amazing n helpfull at all times. Only complaint i have is that the resort is super boring, nothing to do other than just go to the pool n beach. Music is really low and boring, no entertainment nor night shows at all, the dj that play music at night is bad, music doesn't even make u wanna dance. Maybe is just because grand oasis just acquired this resort about 7 months ago n is going under new renovations but at the moment this resort is not for us. Is 25 minutes away from tulum n if u order a taxy at the front they try to charge u 380 dollars which is insane. Honestly the resort is kinda for old people or people that doesn't want to be around other people. Just my opinion
Stayed 4 nights in Jul 2024

6/10 Okay

Vasyl, Pelham Manor

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that we enjoyed was the beach. However, be aware that there is no lifeguard on the beach and there are no flags that tell you if it’s safe to swim. We saw huge sting rays and even a reef shark while snorkelling right close to the beach. It was a poor choice for food in the buffet. When we were trying to get the better room, the staff showed us the worst room. They didn’t try to do give us better room even if the hotel was almost empty. A lot of mosquitoes at night. Have a bug spray with you , otherwise you will have to buy it in the gift store for $30
Stayed 8 nights in Jul 2024

8/10 Good

MICHAEL

Traveled with family and small children
Liked: Property conditions & facilities
Food at the restaurants were amazing.
Stayed 6 nights in Mar 2024

4/10 Poor

Quadeera

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
HAS Potential But needs major improvements. Property has rust and is worn out and the worst part is the food quality just simply disgusting. I seen a roach in my bathroom. The only good thing was that it was in the beach and the pools were amazing ! The room set up I had was nice as well. But they can do better !!!
Stayed 3 nights in Jul 2024

2/10 Terrible

Dianely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Roberto

Stayed 8 nights in Jul 2024

2/10 Terrible

Luisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worse place that i ever saw, they made us wait 4 hours to have a room ready when we arrived the room was with black mold all over and smelled filthy, the sheets looked like they were never cleaned and the bathroom had a used shampoo bottle. they didn’t gave us our room after 4 hrs (around 7pm) they made us wait with no food or water because “we didn’t had a bracelet” and without a room there’s no bracelet. Pools are dirty and with paint coming off, the ceilings had huge holes all over in multiple places and “water or something was leaking out of it” so far I’m still waiting for my money back but it seems like they don’t won’t give it back. So disappointed and disgusted by the situation
Stayed 4 nights in Jul 2024

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great for the price, little out dated but they are making renovations. Great food and great space for family.
Stayed 2 nights in Jul 2024

4/10 Poor

Shekeb

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Tyanah

Stayed 5 nights in Jun 2024

2/10 Terrible

Rabiyah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this review 0 stars. I arrived at 2:30 PM, only to be told I had to wait exactly until 3 PM to check in. I ended up waiting for almost 2 hours, finally checking into my room at 5 PM. The issues were relentless from check-in to check-out. I don't know what was worse: changing rooms three times because none of them were cleaned properly, not having a working phone to contact the front desk or room service—forcing us to walk there for every request—not having hot water and dealing with low water pressure, or the toilet not working correctly. The hotel staff were not accommodating and offered lackluster responses to my complaints about the rooms. Additionally, while this resort claims to be "all-inclusive," they desperately need to update their website to provide accurate details about restaurant and bar opening and closing times. Many restaurants and bars opened at 11 AM and closed at 7 PM, but this varied day to day. In other words, menu and bar options felt very inconsistent. I have traveled to Mexico many times before, but my stay at this resort has been the worst vacation experience ever!

10/10 Excellent

Stephen

Traveled with family
Liked: Amenities
Beautiful beachfront hotel. Amenities are great and the all inclusive restaurants and bars were great too. They have planned activities for the family as well. It is located about 5-10 min drive from an adventure place to visit cenotes. Staff is friendly and helpful, they know their business is customer services.
Stayed 3 nights in Jun 2024

4/10 Poor

Lydia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bad experience started at check-in. We were given the wrong room type and were told that the room “type” we purchased was not guaranteed, but rather something that would be given IF AVAILABLE, which, of course, was not when we arrived. The registration supervisor Mariela said she would see about moving us to a king room the following day. The temporary room had zero hot water and the shower was barely a trickle. Our “fully stocked” mini-bar was completely empty. We DID get moved to a king room the next day and while it as much better, the issues persisted. We got only one face towel at a time. Multiple calls and requests resulted in still only getting one face towel, on two of the days we got none! The food was, honestly, excellent, as was the service in the buffet; however, after day 4 of our stay, huge groups started showing up so the wait for a table during meals got incredibly long as did the wait to just get a drink order. The Coffee/Sports Bar service was excellent as well but she was alone most days and had long wait times. On one of the days the power went out and another day there was no water in the main building so all the toilets were dirty which was disgusting. The property has a lot of potential but the beach area needs to be cleaned regularly or trash is everywhere. They have one lonely older gentleman trying to tackle all the seaweed on the beach and it’s too much for just one person. Anyway, we won’t be staying at a Grand Oasis property again.
Stayed 8 nights in Jun 2024

6/10 Okay

Mike

Stayed 1 night in Jun 2024