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Grand Oasis Tulum Riviera

4.5 star property

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Photo gallery for Grand Oasis Tulum Riviera

Couples treatment rooms, sauna, hot tub, steam room, body treatments
3 outdoor pools, free cabanas, pool umbrellas
Family Room | Minibar, in-room safe, iron/ironing board, free WiFi
Private beach, white sand, beach cabanas, beach umbrellas
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

Map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    ‪4 min drive‬
  • Akumal Beach
    ‪5 min drive‬
  • Half Moon Bay
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪72 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room

  • Sea view
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Premium With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Premium With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed(s)

View all photos for Suite Premium

Minibar, in-room safe, iron/ironing board, free WiFi

Suite Premium

  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, (1797)
The price is $406
per night
$406 total
includes taxes & fees
May 22 - May 23
Hilton Tulum Riviera Maya All-Inclusive Resort

About this property

Grand Oasis Tulum Riviera

4.5-star Akumal hotel close to Akumal Beach
Catch some rays on Grand Oasis Tulum Riviera's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Grand Oasis Tulum Riviera offers 195 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Akumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Grand Oasis Tulum Riviera is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Grand Oasis Tulum Riviera you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a terrace. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in April 2023.

Grand Oasis Tulum Riviera has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
Grand Oasis Tulum Riviera has 6 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and outdoor lighting
Property Registration Number OHN1708307KA

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit
Guests under 12 years old are not allowed in the spa

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Grand Oasis Tulum Riviera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 300 reviews
Rating 8 - Good. 62 out of 300 reviews
Rating 6 - Okay. 58 out of 300 reviews
Rating 4 - Poor. 40 out of 300 reviews
Rating 2 - Terrible. 36 out of 300 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ryan Bandon

Disliked: Cleanliness
The property needs repairs and should not be open until repairs are made.
Stayed 11 nights in Jan 2025

8/10 Good

Semona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property doesn't deserve all the bad reviews. The beach was great though hard to get a lounger and water shoes are a must due to big rocks. Food and drinks were good. Sea grasses were never a problem in the ten days we were there.
Stayed 10 nights in Jan 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast buffet was same thing every day and I wish there were better dinner options/restaurants. I also wish they didn’t get us wrapped into the membership presentation for 3 hours! We would have said no if we knew what it was and that it would be 3 hours and not the one hour that was first promised.
Stayed 7 nights in Jan 2025

10/10 Excellent

timothy lee

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing specially joaquin. Joaquin went above and beyond. Only thing i would like to see is better night time entertainemt.
Stayed 8 nights in Jan 2025

4/10 Poor

william

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very tired property, showing many instances of significant deferred maintenance. The attempts to repair were substandard, cosmetics such as painting were very poor, lack of drop sheets, unable to paint within the lines. On 4 consecutive evenings we complained of construction noise in the room immediately below us despite assurances there was no construction taking place despite us providing audio of the hammer drill being used in the ceiling slab below. Rain fell during a afternoon and our room was flooded from water coming in from the intersection of the wall and ceiling over the patio door and the ceiling in the shower started to fall in. The black mould that was evident in the room being reno'd below us must be prevalent throughout the property. If a guest has mobility issues this property will offer many challenges as there are numerous elevation changes of various degrees with numerous rooms that require navigating 10-20 steps to access rooms that are between floors serviced by the elevator. The sewer gas smell was noticeable throughout the property.
Stayed 14 nights in Jan 2025

2/10 Terrible

Yliana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again worst resort I’ve been to ! Old moldy rooms full of ants false advertisement for kids activities and trampoline it’s a lie a scam staff is unfriendly and rude and pets everywhere in facilities cats raccoon and some other wired animal !!
Stayed 1 night in Jan 2025

4/10 Poor

Andrea

Disliked: Cleanliness
Stayed 7 nights in Jan 2025

4/10 Poor

Presyana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOT 5 STARS HOTEL
Stayed 7 nights in Jan 2025

10/10 Excellent

Joya Rani

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is amazing but we need more Cheap taxis
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacy

Stayed 4 nights in Jan 2025

6/10 Okay

Raksha, Jersey City

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Dec 2024

4/10 Poor

RIALDA

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
NOT THE BEST RESORT WE STAYED, THE ONLY GOOD THING ABOUT WAS THE HELPHUL STAFF AROUND,EXPECIALLY Freddy. IF YOU LIKE TO SWIM IN THE OCEAN THIS IS NOT THE RESORT YOU WANT TO STAY THE ECEON FRONT IS VERY LITTLE AND IS NO SPACE FOR THE PEOPLE CAPACITY. THE RESORT NEXT HES A GREAT OCENA FRONT.
Stayed 6 nights in Dec 2024

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Carrie Patricia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The outside of this property is beautiful. It was the best part of the stay. When we checked in we were charged an extra tax for environmental cleansing tax and resort fee. This should have been included in our Expedia price since it’s advertised that includes all taxes and fees. Then the room I was given was not suitable for guests. The bathroom shower ceiling was falling apart at the seems and water was falling from it and there was several areas around the room with mold on the walls. The next day they had shut off the water right as my daughter was getting in. The following day the water flooded the entire bathroom floor and continued into the other areas making it impossible to shower. The drains were backing up and overflowing. They did assign us another room without those issues, but it didn’t have ANY view. I took it because the condition of the room was suitable and I wanted to move and enjoy my vacation. The staff was mixed with friendly and helpful people and not so friendly. Lastly, the hotel will arrange outside transportation, but not explain this when booking. I had sent a message to the hotel through Expedia asking about the hotels airport transportation and they replied they do not offer any transportation and that we will need to make these arrangements ourselves. They will arrange a taxi for you upon departure for 1500 pesos. I would not book here again. There are several other nice places around that I would book before coming back here.
Stayed 5 nights in Dec 2024

6/10 Okay

Christina

Stayed 3 nights in Dec 2024

10/10 Excellent

Katya

Stayed 2 nights in Dec 2024

10/10 Excellent

John

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendly staff. The food was excellent. lots of options. i would like to have the option to parasol. showers could use some TLC. overall i would definitely return to the Grand Oasis Hotel.
Stayed 7 nights in Dec 2024

6/10 Okay

Hristina

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is outdated but we did have some really bad room and had to pay taxes $65 for sone thing that was not mentioned in the booking then the water pipe broke in the room and got upgraded to better room with ocean view and changed our bracelets access to more restaurants for free and access to the rooftop and infinity pool. That kind of made our stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Larry James

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Place is under renovations and construction. Both wiped out trying to walk to the room due to poor lighting and slippery floors. Multiple bruises to start the stay and no staff concerned. No way to exchange money to allow tipping. Extra fees to have drinks in the fridge in the unit. And extra costs to dine for anything you might like - steak, seafood, etc. . Doubt we will be back not would ever recommend to family or friends. Very sad.
Stayed 6 nights in Dec 2024

4/10 Poor

Daniel

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are in terrible condition
Stayed 6 nights in Dec 2024

4/10 Poor

Kyle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not have hot water for most of our stay. Property is weird with a jumbled mix of buildings. Balcony door lock did not work at all. Did not feel safe. We left early because of how bad it was.
Stayed 2 nights in Dec 2024

8/10 Good

Elton

Traveled with group
Liked: Cleanliness, staff & service
No entertainment on the property bar closes early not even the lobby bar is open after 11 pm.
Stayed 5 nights in Nov 2024

8/10 Good

Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities
Grand oasis was amazing, there are some spots that could use some updating but they are such minor inconveniences that won’t even be mentioned. The food at this location is top notch, and the staff are very polite. The room was very clean, we had hot water, a working tv and a flushable toilet. For the price of this hotel, that’s all you should ask for. The beach is amazing and so is the snorkeling. There are a family of raccoons that I have seen mentioned on the other reviews. These guys are so friendly so cute and bother absolutely no one, other than asking for occasional treats. Would definitely recommend and will definitely come back to stay at this resort:
Stayed 7 nights in Nov 2024

6/10 Okay

ashley

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff here are wonderful, friendly, welcoming and super helpful!! I cant say enough about them! I was there on a solo vacation and Arcardio made me feel welcome and he was fun to talk to! Unfortunately, the building itself really needs some repairs and remodeling. I feel like I stepped back in time- my room felt like I was in the early 2000s. They were doing construction on the unit 2 doors down and doing some random touch ups when I was there like retiling the floors-- feet from my door. At an all inclusive, you dont really expect the BEST meals-- well here dont expect the best food. Its mediocre and everything tastes like its microwaved lol. but what do you expect at these type of resorts. There wasn't much entertainment options except in the sports bar with karaoke with kids. We did have one might with live music and that was wonderful with dancing! The staff made sure everyone was having a fun time! Again-- the staff was what made my vacation fun and enjoyable! I will probably not be bak unfortunately unless they do some remodeling and renovations and have some nicer restaurant options- sometimes you never knew when a restaurant was open or not.
Stayed 5 nights in Nov 2024