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Bahia Principe Luxury Akumal - All Inclusive

4.5 star property

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Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

Kayaking
View from room
8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar
Terrace/patio
8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪18 min walk‬
  • Akumal Beach
    ‪6 min drive‬
  • Half Moon Bay
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Garden view

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe-Adults Only)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

Garden view

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Garden view

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, individually furnished, desk

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

View from room

Junior Room (Deluxe-Adults Only)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe)

  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Room (Deluxe)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About this property

Bahia Principe Luxury Akumal - All Inclusive

4.5-star Akumal property with private balconies
Spend the day relaxing at Bahia Principe Luxury Akumal - All Inclusive's private sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually furnished accommodations include single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 poolside bars, and 8 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking is available on site, along with a car charging station.

Bahia Principe Luxury Akumal - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Riviera - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Frutos del Mar - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Arlequin - This restaurant serves dinner only. Reservations are required. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Rodizio Los Corales - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free babysitting
  • Free children's club
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 663 out of 1216 reviews
Rating 8 - Good. 294 out of 1216 reviews
Rating 6 - Okay. 129 out of 1216 reviews
Rating 4 - Poor. 67 out of 1216 reviews
Rating 2 - Terrible. 63 out of 1216 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Marcelle Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the train that took me from area to are
Stayed 8 nights in Feb 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice resort for all ages, recommend Akumal as the best area of the resort in terms of the beach, access to activities and best food options.
Stayed 7 nights in Mar 2025

6/10 Okay

Kenneth J

Traveled with group
Liked: Cleanliness, property conditions & facilities
High points and very low points pools and drinks are excellent although every bar ran out of JAck daniels. the food in the Buffet was poor...monotonous..the same EVERY DAY. and the meat was ALWAYS tough to eat. this is supposed to be 5 star and the quality was poor. couldnt comment on the restaurants as we couldnt reserve a table in ANY we wanted for party of 6 sportbar was a contstant headache of getting the sports on and they tried to close early every night pools were good entertainment was ok BUT asking to pay to see shows in ALL INCLUSIVE hotel is boardering on criminal. the price i paid for what we got was not very good. my friends from the uk paid nearly a thousand less so i guess that was acceptable to them.
Stayed 10 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury akumal was an amazingly peaceful resort that syill had amny activities. The dining experience was superb and rooms were excellent. Would highly recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great all around! Only negative experience was a broken air conditioner and it was dealt with immediately.
Stayed 7 nights in Mar 2025

10/10 Excellent

Drew Scott

Stayed 4 nights in Mar 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! We will be back
Stayed 4 nights in Mar 2025

10/10 Excellent

Marco

Liked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place with snorkeling off the beach.
Stayed 6 nights in Mar 2025

10/10 Excellent

Keva Monia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re thinking of traveling to Mexico this is definitely the place to stay. Not a flaw in anything. Don’t be afraid to ask for a double shot in your drinks. They’re so friendly so nice, always there to assist you. I would definitely go again. There’s something to do for everyone in the family.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING
Stayed 7 nights in Feb 2025

10/10 Excellent

Kristopher

Traveled with partner
Liked: Amenities
Staff and entertainment are great!
Stayed 8 nights in Feb 2025

10/10 Excellent

John David

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend this resort.
Stayed 7 nights in Feb 2025

10/10 Excellent

Rachel

Stayed 3 nights in Feb 2025

10/10 Excellent

Ryan Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lots of swimming options and very helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

Chantal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great amenities, newly renovated rooms. Overall a great experience.
Stayed 4 nights in Feb 2025

6/10 Okay

Wendy, WEST KELOWNA

Liked: Staff & service, property conditions & facilities
I have been to Mexico many times, this is the first time I have experienced gastrointestinal issues. Beware of the buffet, not confident in the freshness, especially the seafood. Also the lineups were long.
Stayed 5 nights in Feb 2025

8/10 Good

Scott Edward

Traveled with partner
Hot tub and bar by rooms not open
Stayed 10 nights in Feb 2025

8/10 Good

Evelyn Ann, Whitby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entertainment was very good and all of the staff members we had contact with were amazing. However, we stayed in a part of the hotel that is older, and our air conditioning did not work properly while we were there - it was too cold and made us feel uncomfortable. We both contracted the 'flu towards the end of our stay.
Stayed 8 nights in Feb 2025

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff extremely accommodating and friendly! Food was average.Enjoyed the ability to eat at multiple resorts with one stay. Trams are nice but wish they were more timed.The trams were always delayed in the morning.I am assuming it is due to people cheching out/in. Biggest peeve is the lack of facilities /accomodations for mobility challenged people.Also would have liked more snack options near the pool areas.
Stayed 7 nights in Feb 2025

10/10 Excellent

Katherine Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 7 nights in Feb 2025