Bahia Principe Luxury Akumal - All Inclusive

4.5 star property

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Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

Kayaking
7 restaurants, breakfast, lunch, dinner served; international cuisine
7 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor wedding
8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

View in a map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪6 min walk‬
  • Place, Riviera Maya Golf Club
    ‪18 min walk‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

Junior Suite (Superior)

8.0 out of 10
Very good
(82 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Room (Deluxe-Adults Only)

7.8 out of 10
Good
(22 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Room (Deluxe)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

7.4 out of 10
Good
(14 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Room (Deluxe-Adults Only)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Swim Up)

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(10 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Bahia Principe Luxury Akumal - All Inclusive

4.5-star Akumal property with private balconies
Spend the day relaxing at Bahia Principe Luxury Akumal - All Inclusive's private sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Luxury Akumal - All Inclusive offers 758 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. These individually furnished accommodations include single sofa beds and dining tables. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Summer fun is a breeze at Bahia Principe Luxury Akumal - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 poolside bars, and 8 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a steam room. Complimentary self parking is available on site, along with a car charging station.

Bahia Principe Luxury Akumal - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Riviera - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Frutos del Mar - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Arlequin - This restaurant serves dinner only. Reservations are required. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Rodizio Los Corales - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • Free babysitting
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 633 out of 1177 reviews
Rating 8 - Good. 290 out of 1177 reviews
Rating 6 - Okay. 132 out of 1177 reviews
Rating 4 - Poor. 64 out of 1177 reviews
Rating 2 - Terrible. 58 out of 1177 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved having the electric carts to take people all over not only our resort but to other resorts of the same company in the immediate vicinity as well. Gave us a much wider choice of restaurants than if we stayed at just the one resort.
Stayed 3 nights in Jul 2025

6/10 Okay

Krishnakant

Traveled with family
Liked: Cleanliness, amenities
Everything was good except food ( Both on General buffet and specialised restaurants). Food was tasteless.
Stayed 5 nights in Jun 2025

6/10 Okay

Johnny R

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The welcome was great. Ran into some trouble at check in with our rooms. Took longer than expected. Overall great time. Did hit the beach due to seaweed. Overall great family resort to stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, 2nd time..staff, good, amenities the best!
Stayed 7 nights in Jun 2025

8/10 Good

Dea, Staten Island

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a decent experience.. for the week that we were there, there was no restaurant reservations available so we didn't get to experience that part. We ate at the buffet which for the most part had the same foods every day.. different types of rice, pasta station, some type of meat variation.. not much to our likings. After day three you get bored of the same food over and over again. We experienced some dislikes from staff here and there (from front desk and one of the bartenders at the cova beach bar) other than that.. the experience was overall decent but I would not ever return to this hotel again. The beach had a lot of Algae, the staff was amazing in keeping up with cleaning the beach, however by 4pm you couldn't get in the beach water due to overwhelming of algae.
Stayed 7 nights in Jun 2025

2/10 Terrible

Sonya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is your sign to avoid this property at all cost!! The rooms are not luxurious at all, it’s outdated, dirty, we were even infested with ants. Our AC did not work for the first night and what’s astonishing is the lack of customer service. We were dealing with a person named Eddy that was extremely rude and would belittle our room issues. There’s no dining available we had to wait until it was dinner time hoping for a cancelation. You’re not allowed to walk by the beach past 7pm. They do not respect their opening hours which caused us to not eat breakfast before our excursion. It took 5 days before obtaining water bottles in our room and even the 24 hour room service? Yeah they ignore your requests. They also convinced us to pay an extra 300 usd (which I negotiated they wanted us to pay 600$) for a better room with a private beach and guess what? The beach is not even accessible since it was the dumping ground for seaweed and there was a rock barrier. After we went to complain about all of this, they gave us two options. Either to sign a non disclaimer and they would give us hotel credit or they can try to refund us for the extra we paid for our room. It’s been two weeks we left and we got nothing. Oh and in their gourmet restaurant Alux, we found glass in our desert. We also got our cloths ruined because they cleaned our tables in our room with bleach which stained our cloths completely. So please AVOID AVOID AVOID!!
Stayed 8 nights in Jun 2025

10/10 Excellent

Enrique

Traveled with family
Liked: Amenities, property conditions & facilities
Been to several all inclusives in the Riviera Maya...this is one our entire family agreed to return to again. The staff does go above and beyond from the 24 hr room service, towel service, bus boys, shuttle crew to name a few. Steakhouse was phenomenal. The show Origen was very entertaining.
Stayed 5 nights in Jun 2025

10/10 Excellent

Arta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
….
Stayed 10 nights in Jun 2025

10/10 Excellent

Ronaldo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, especially the staff.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a different concept from the regulars hotel but we like it.
Stayed 7 nights in Jun 2025

8/10 Good

Larisa

Liked: Cleanliness
Stayed 8 nights in Jun 2025

6/10 Okay

Frederic Marcel Richard

Traveled with family
Liked: Cleanliness, amenities
Excellent staff, service and overall quality of the resort. They lose two stars because: - their beach isn't great: the beach itself is very narrow and the water is very shallow. - their restaurant reservation system is ridiculous. We were told that we should have booked the restaurants at least a week before our stay...without even knowing what the restaurants looked like or how our week would turn out. - about half of the resort was undergoing significant renovations when we were there. We had construction workers and noisy construction equipment and trucks under our balcony from 8am to 6pm all week long.
Stayed 7 nights in Jun 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleeping arraignments

Stay was great, the sleeping accommodations were excellent. The extra bed and sofa bed ensured that everyone got a bed. EXCELLENT
Stayed 11 nights in Jun 2025

2/10 Terrible

Zherrylyn

Traveled with family
Disliked: Cleanliness, staff & service
While the facilities and amenities at the hotel are impressive, the service, particularly at the front desk was disappointing. Some staff members came across as arrogant and unhelpful. There was no effort to explain the layout of the property or how to navigate it, and we were left to figure things out on our own, including the use of their app. Despite specifically requesting a ground floor room due to a recent injury, we were placed on the third floor with no elevator access. There was also no wheelchair assistance offered. It wasn’t until my condition worsened that we were finally moved to a lower floor. This lack of consideration significantly impacted our stay and reflects poorly on their commitment to guest care.
Stayed 7 nights in Jun 2025

10/10 Excellent

Carla Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, amenities and property
Stayed 4 nights in Jun 2025

8/10 Good

Shavonne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The resort was beautiful and the staff was incredibly friendly and accommodating! They advertise that there is a night club on the property but there isn't! Many people were disappointed because of that. The "nightclub" is just the outside area of the hacienda with a dj. Love that you can resort hop. Food is better at coba than at Akumal.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sofia Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely amazing stay at this resort! From the moment we arrived, the staff was so sweet, welcoming, and genuinely kind—it really made us feel at home. The resort is beautiful, peaceful, and very well maintained. We especially loved where we stayed in Akumal; it was the perfect mix of comfort and charm. The buffet food was surprisingly good (we went back for seconds more than once!) and they always had fun activities planned every day, which kept things exciting and fresh. Mind you, we came during low season, so it wasn’t crowded at all, which was perfect for us. The only small downside (which is completely out of the resort’s control) was that we didn’t realize it was seaweed/algae season, so the beach wasn’t really accessible. But that’s just the weather and didn’t take away from how much we enjoyed our time. We would absolutely come back and recommend it to anyone looking for a peaceful, fun, and memorable getaway.
Stayed 6 nights in Jun 2025

8/10 Good

Cara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We loved our stay. There were a few issues, when we checked in the fridge was dead in our room, this was fixed relatively quickly. The jets in the tub were broken or missing and the drain wouldnt close so the kids could bath. Our phone also didnt work. We requested 2 double beds and got a king bed and 2 cots. This was extremely inconvenient as we were 2 sister and their kids travelling. It left and adult on a cot. When we asked to move to a different room with the proper bed, and closer to beach we were told there were none. I cannot see how thats true as with the renos occupancy is low. There was no one in the room above us until our last day, and no one next to us until day 5. They could have fixed it for us, they just chose not to. Otherwise it was amazing dolce vida has incredible food. The buffet was always good. Never waited long for drinks and we all enjoyed the shows. 2nd time at bahia, first time at akumal, and we will for sure be back!! But I wont be letting the issues slide next time, for what we pay we should have gotten the correct room type and working amenities.
Stayed 7 nights in Jun 2025

2/10 Terrible

Orestes Arturo Valdes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Es uno de los peores hoteles que he visitado, desde que llegas al hotel y no te ayuda nadie con tus maletas y tu primera impresión que es el lobby y te encuentras que está sucio, ya después pasas a las habitaciones y para tu sorpresa aún más sucio, sábanas manchadas y sucias, toallas que parecen papel de lija, luces que no encienden, pelos y machas de sangre en la bañera, todo un desastre y por si fuera poco lo acompaña una pésima atención, mi familia y yo usamos la piscina y el señor de las toallas no quería darnos toallas que si éramos cinco y que si me daba las cinco toallas lo dejaba sin toallas, La verdad súper decepcionante al punto que íbamos por 5 noches y al segundo día adelantamos el checkout y nos tuvimos que mover a otro hotel. Yo espero que alguien responda por el dinero que me gasté en ese hotel y al final no disfruté.
Stayed 5 nights in Jun 2025

8/10 Good

Darlene Lea, St Johns

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful large resort. Most of the staff were amazing, especially Jose in the main lobby check-in/out counter who went above and beyond in trying to get dinner reservations for us. Javier and Merli in the adult only poolside restaurant are also amazing and provided great service. Always happy and pleasant! The room was very outdated and only about a 3 star. Poor air conditioning and not comfortable. Getting dinner reservations was a complete disaster and frustrating beyond! This procedure needs to be fixed asap! Beautiful grounds and transportation around the massive resort was great.
Stayed 7 nights in Jun 2025

6/10 Okay

joe

Stayed 3 nights in Jun 2025

10/10 Excellent

Ciara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall a very pleasant experience, would definitely recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Stayed 3 nights in Jun 2025