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Al Ahsa Vacation Packages

I was given a room that had mold, as well as dead insects scattered on the floor that clearly had not been cleaned. When I reported it, the receptionist simply said, “It’s okay, we forgot to clean it,” and moved me to another room. Unfortunately, the second room also had a problem, so I had to change rooms again. The third room did not have a balcony, and I was told that all rooms with balconies were fully booked. Overall, I had to change rooms multiple times because the rooms were not properly inspected or cleaned before check-in. This was a very disappointing experience and far below the standard I expected from the hotel.

All in all the first grand hotel was a spectacular success for us. Beautiful lobby, super breakfast, clean rooms that are tidied regularly, comfortable beds, very gracious staff from the doorman to the manager. Highly recommended.

Appears to be a new hotel but looks unfinished in places. It is amongst the strangest hotels I've stayed in - rooms are enormous with a bedroom, bathroom and separate kitching, diner, sitting room but sparsely furnished and as such the rooms look empty. No TV in bedroom only in the sitting room, WiFi has a very weak signal and does not work at all in the bedroom - apparently they can provide an additional router / modem but was only told this at check-out. No hangers just wall hooks for clothes. A few cafes in the local area and a pizza place on the ground floor but similar to the hotel the local area seems to be under development. On the upside, it is clean and the bed is comfortable.

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