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Al Jubail Vacation Packages

من افضل النزل في العالم.. موقع ممتاز ونظافة وفريق عمل وكذلك العر ممتاز.. هو افضل من ثلاثة نجوم يستحق خمسة نجوم..

Stayed here to have rest after 7 hours drive, so many challenges here! There is no U Turn for the venue, all closed it seems for safety reasons. The hotel is somehow outdated, no one answer the phone, no one reply back on my Travel App messages, the air conditioning was not working well, the reception hardly answering the calls, the rooms are old, kitchen is really in not good situation, the smell was bad inside the chalet, bathrooms need serious maintenance, TV was not working properly, TV and Satellite remote controls were not working, without battery covers and its auto-shutdown the TV. When we order dine-in/ in-room service, they ring a bill and no one was standing by main door, he keeps ringing and we keep opening the main door and nobody there! Strangely he was waiting by the patio door which we have no idea about, he wanted me to sign on receipt without having a pen, really strange! moreover, that door was not properly functioning. The breakfast was not ok! To ask for omelette egg we need to go inside the kitchen to ask for it and no one was standing by the egg or pancake corner. It was not good experience, I highly recommend putting efforts in doing huge renovations, train staff well on hotels, accommodations and public relations, and highlight proper outdoor signages for guests.

The food in the hotel was excelent, breakfast menu was very good. Our room was a duplex, the furniture was outdated, the materesses were outdate and not comffy. Rooms lights at night were not enough, it was dark and dominated with "RED light". Furniture was clean, but looks old and missing some pecies, it felt empty in some corners. It had two bathrooms and one tiolet. The bathrooms need updating and maintinance work on them, shower floor tiles were brocken, Shattaf was broken and leaking water, shower door looked dirty and needs cleaning, but you can't see that with the poor lighting in the bathroom. Second bathroom was the same thing. The kitchen was clean but cabnites were water dameged. I had a look at the swiming pool, with the white lights and green tiles, it looked un clean. didnt go in. jakozy had no water in them, the gym lookd good. The lobby had three sections or four, one was bright with natural light with a small coffee shop, the coffee was not that good. The other lobby sitting just chairs with nothing to connect to the hotel. Cleaness, i give it 3.5/5, staff 5/5, room 2.5/5, pool and whatever behind that section 2/5, Lights in the room and decorations 2/5 at night, daytime with natural day light 3/5. location for me was 5/5 I give it at max 3/5.

Room was clean. Hotel apartment is very spacious

قود

Location is wow and property was as listed

The whole staff was amazing, especially Ruqayah at the reception! She was super friendly, helpful, and very professional. Great experience!