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The Hotel is clean and at reception service is good there are two restaurant near the hotel also location it is easy to find the place

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

I dont have the right room when I check in no compensation, no response when I write.

We were very happy with our accommodation. I shared with Thomas the only improvement I suggested was an extra one or two fluro lights down stairs as it was dim especially at nighttime which he said he would get done.

The bedroom light never worked throughout my stay there. We had to ask for towels as they were not provided upon our arrival too so for me, I was not at all happy esp. about the lights that never worked. I feel cheated.