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Tru By Hilton Albany Crossgates Mall

2.5 star property

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Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Exterior
Premium bedding, blackout drapes, iron/ironing board
Terrace/patio
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Parking included

Explore the area

Map
1651 Western Avenue, Albany, NY, 12203
  • Crossgates Mall
    ‪5 min walk‬
  • University at Albany
    ‪3 min drive‬
  • Colonie Center Mall
    ‪5 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Terrace/patio

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1021)
$145 nightly
The price is $145 total
includes taxes & fees
Hampton Inn Albany-Western Ave/University Area

About this property

Tru By Hilton Albany Crossgates Mall

Albany hotel connected to a shopping center, walkable to Crossgates Mall
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru By Hilton Albany Crossgates Mall features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. This Albany hotel also offers barbecue grills, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

Tru By Hilton Albany Crossgates Mall is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews
Rating 8 - Good. 258 out of 1004 reviews
Rating 6 - Okay. 97 out of 1004 reviews
Rating 4 - Poor. 50 out of 1004 reviews
Rating 2 - Terrible. 46 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Elyse

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Tarkia

Liked: Staff & service, room comfort
I love staying at the Tru but this visit my room smelled like dog or cat. Not everyone is a pet lover they should seperate the rooms of those who stay with their pets.
Stayed 1 night in Feb 2025

8/10 Good

Roman

Stayed 2 nights in Jan 2025

10/10 Excellent

Runna

Stayed 1 night in Jan 2025

4/10 Poor

Roman

Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2025

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2025

10/10 Excellent

Aneicea

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jan 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 1 night in Jan 2025

8/10 Good

Gomatee

Stayed 1 night in Jan 2025

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family

Perfect for family.
Stayed 1 night in Jan 2025

10/10 Excellent

Valarie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just what we were looking for.
Stayed 1 night in Jan 2025

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay . The staff is very friendly , mall is a 5’min walk away
Stayed 3 nights in Jan 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both Kira and Emily were warm, friendly and accommodating! Great stay again.
Stayed 1 night in Jan 2025

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything
Stayed 2 nights in Jan 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2025

10/10 Excellent

Namita

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being able to control the air temperature and heat up the room or cool it relatively quickly.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay thank you
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a big Tru sign so easier to find where you are at. Other than that, a nice hotel for a very good price.
Stayed 1 night in Jan 2025

8/10 Good

Mike, Fall River

Liked: Cleanliness, staff & service, property conditions & facilities
Our only issue was slow computer performance at the front desk during check-in so the process took longer than usual. Other than that, we love the place and stay about 8 to 10 times a year.
Stayed 2 nights in Dec 2024

8/10 Good

DARIO

Liked: Amenities, property conditions & facilities
Great location. Clean room and spacious. Expected more from breakfast given the price per night.
Stayed 1 night in Sep 2024

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Thomas

The room lacked color and a feeling of warmth. One chair that was uncomfortable and felt industrial. I would not choose this room again.
Stayed 2 nights in Dec 2024