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Tru By Hilton Albany Crossgates Mall

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Premium bedding, blackout drapes, iron/ironing board
Exterior
Lobby
Business center

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Laundry
  • Gym
  • Air conditioning

Explore the area

Map
1651 Western Avenue, Albany, NY, 12203
  • Crossgates Mall
    5 min walk
  • Crispy Basil Artisan Pizza
    1 min walk
  • Albany International Airport Station
    9 min drive
  • Albany, NY (ALB-Albany Intl.)
    9 min drive

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn Albany-Western Ave/University Area

Pool
Breakfast included
Pet friendly
Parking included
4.7 out of 5, Exceptional, (1005)
The price is $115
per night
$135 total
includes taxes & fees
Jan 6 - Jan 7
Hampton Inn Albany-Western Ave/University Area

About this property

Tru By Hilton Albany Crossgates Mall

Albany hotel with 1 indoor pools, connected to a shopping center
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru By Hilton Albany Crossgates Mall features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. This Albany hotel also offers barbecue grills, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

Tru By Hilton Albany Crossgates Mall is a smoke-free property.

A complimentary breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 971 reviews" "
Rating 8 - Good. 249 out of 971 reviews" "
Rating 6 - Okay. 96 out of 971 reviews" "
Rating 4 - Poor. 49 out of 971 reviews" "
Rating 2 - Terrible. 45 out of 971 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia, Natick

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good low cost option for soccer teams and young families, but I would prefer an upscale option. On the plus side, the room was clean and bed firm enough. However, it felt barren with only an office chair for seating. There wasn't even a stand to put your luggage on. The building had a cheap feeling; it looked new but the wallpaper was peeling in the bathroom and halls. I could hear the people in the room above pacing at 4am. The elevators were busy as they served two hotels (Tru and Homewood Suits). The included breakfast had very limited options, and some of it was inedible, like the over cooked powered eggs and old fruit.
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Amenities
Stayed 2 nights in Sep 2024

2/10 Terrible

Steven

The TV system was down the entire stay even though they were telling people it would be fixed any minute. Very loud noises in hallways all night. Flashing light in room blinking several times per minute. Floors were not clean. Too minimalistic for my comfort in the room, hardly any furniture
Stayed 1 night in Sep 2024

10/10 Excellent

Naketa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff Bonnie was very gracious friendly and made everything go smoothly
Stayed 1 night in Sep 2024

6/10 Okay

Priscilla

Stayed 1 night in Aug 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and staff was very friendly
Stayed 1 night in Sep 2024

8/10 Good

Neli

Stayed 1 night in Aug 2024

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent stay
Stayed 1 night in Sep 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Sep 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sherie

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Only issue the Rollin shower very small. My son who is handicapped could not use it. He is 6 feet 4 inches. Could not fit in the shower once you brought down the provided bench.
Stayed 4 nights in Aug 2024

10/10 Excellent

BOA

Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Traveled with family
Stayed 1 night in Aug 2024

10/10 Excellent

Isabelle

Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

geneva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees was amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Gia

Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updates
When we entered our room it was like an ice box as someone before left the AC on high. The bathroom door would not latch shut. And lots of things looks like they need updates or replacement in the room. But besides that the staff was good and professional and the rooms were quite and clean.
Stayed 1 night in Aug 2024

8/10 Good

Thomas

Traveled with group
Liked: Staff & service, property conditions & facilities
Friendly Staff
Efficient Hotel for a one night stay
Stayed 1 night in Aug 2024

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the mall and down the road from university at Albany
Stayed 1 night in Aug 2024