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The fitness center was undergoing renovations and unusable, which I did not expect and was disappointing. The pool is only open 8-6 as is the restaurant, which is unusable for someone traveling for business.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Very good hotel, clean and cozy...

Yes there was everything we needed right there to cook with, we didn’t make it to the pool but next time!!

Our hotel experience was pretty awful. The hotel was clean and newer so that was generally fine and the location is great as well and the rooms were pretty sound proof. However, due to the buffet breakfast they shut down one of the elevators that goes to the higher floors which ultimately turns into a 20 minute wait for everyone - you wait 20 to get down. wait 5 or 10 to get off the buffer floor and then if you stop back at your room you wait another 20 minutes to get down because everyone is trying to start their day and there aren't enough elevators. Watching hotel guests yell at each other and jam into already full elevators is not the experience I want when staying at any hotel - luckily most are on vacation and not wanting to fight. We were on one of the top floors (41st) and while in a jam-packed elevator it stopped at just about every floor on the way down while 5 to 10 people on each floor looked at us and did the awkward laugh. Of course some were really mad and forced their way into the elevator while we played the how to do we get the door closed because this is not turning to gridlock. So I'd recommend staying at another hotel and RIU Hotels - I'd be happy to provide my feedback more directly - I already did via your email. But I paid thousands of dollars for a few nights and this was an unacceptable experience.