2/10 Terrible
Nicola
Traveled with family
Aug 17, 2025
Disliked: Room comfort
Awful
I booked a standard room. It was very disappointing. It hasn't been touched decor wise since it was built in 1986 and the apartment was nothing like a 4 star quality, more like 1.
We waited an hour queuing in reception - there were 2 receptionists but one was obviously new and needed a lot of guidance.
Then to arrive to our apartment. The decor is very tired, it's something out of the 70s/80s and hasn't been touched since then. There was air con but only in the lounge (although you couldn't change the temperature) and bedroom, there is no air con in the second bedroom.
We had to put the sofa bed up although it lies at an angle (again not replaced since the 80s). There were no sheets for the bed. Also no toilet rolls even though it was advertised with toiletries included.
We went to reception to complain because there is no phone to call reception and they don't answer if you call from your mobile.
The receptionist tried to help. She said she would speak to her manager and see if she could move us to another apartment. She said she would call me on my mobile so we went out to eat dinner with our 2 small children. No phone call! So when we got back, we went to reception and no news. She phoned her manager again and the deputy manager. 5 phone calls later as they didn't answer! She said there is a 1 bed apartment that we could move too, which is superior. We are a family of 5 and had booked 2 bed - it was better but don't stay. They need to renovate!
Nicola
Stayed 1 night in Aug 2025
