4/10 Poor
Lillie
Traveled with family
Oct 6, 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed at the property during the Hot Balloon Fiesta. The rate was premium. Was it too much for me to assume that the room would be cleaned daily? When I questioned why it was not serviced, I was informed that there was a do not disturb sign left on the door. I asked the manager why it would not still be on the door upon my return. That statement was not a true recollection.
The filter on the air conditioner was not clean. I would have let that go if the room had been serviced. When I expressed my concern of the room not being cleaned, and the rate well above $200, his response was that because of the festival, I would not be able to find a room for less. (I did not expect his response to be that. It was not conciliatory.) I took pictures of the condition of the room. I was informed that housekeeping had gone for the day, so that was it.
I asked for the general manager to give me a call, as the youngster who was responding to me was definitely some kind of trainee. He indicated that he would reach out to someone. He left before doing so. Someone replaced him during the evening and indicated that the management was changing today, so my concern would not be of concern to the current manager.
If you would please provide me with contact information for the regional management for the Microtel which I stayed in while in Albuquerque, it would be appreciated.
I appreciate you reaching out,
L. Lindsay
Lillie
Stayed 2 nights in Oct 2025
