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Hotel Zazz

3.5 star property

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Banana Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
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Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
$95
includes taxes & fees
Dec 29 - Dec 30

Explore the area

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3711 Central Ave NE, Albuquerque, NM, 87108
  • Place, University of New Mexico
    ‪14 min walk‬
  • Place, University of New Mexico Hospital
    ‪3 min drive‬
  • Place, Popejoy Hall
    ‪3 min drive‬
  • Airport, Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪6 min drive‬

Room options

View all photos for Studio King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio King

9.8 out of 10
Exceptional
(16 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Queen

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Double Queen

9.2 out of 10
Wonderful
(15 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Copper King

Copper King | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Copper King

9.0 out of 10
Wonderful
(59 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Banana Suite

Banana Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Banana Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Zazz

3.5-star hotel in Nob Hill
This smoke-free hotel features an outdoor pool, a health club, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking. Housekeeping is available on request.
Hotel Zazz offers 48 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and bathrobes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

A health club and in-room fitness are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
In addition to an outdoor pool, Hotel Zazz provides a health club and in-room fitness. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 100 square feet (9 square meters) include conference space. This family-friendly hotel also offers spa services, multilingual staff, and karaoke. Guests can use the outdoor pool and health club at a partner property. For a surcharge, an area shuttle within 15 miles is available to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in October 2022.

Hotel Zazz is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 8:30 AM and noon.
Speakeasy - This bar serves dinner and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Area shuttle (surcharge) up to 15 mi
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (USD 12 per night)
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 8:30 AM to noon for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Speakeasy

Things to do

  • Art gallery
  • Bicycle repair station
  • Bicycle tours
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Games
  • Health club
  • Karaoke
  • Music library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Scooter/moped rentals
  • Shopping mall
  • Stereo
  • Yoga classes

Family friendly

  • Children's games
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 100 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hand-held showerhead
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1958
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - October 2022
  • Smoking not allowed
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Streaming fitness classes
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 2:00 AM and 6:30 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: USD 11.56 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 20 for adults and USD 20 for children
  • Uncovered self parking fee: USD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 2:00 AM and 6:30 AM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Zazz Hotel
University Lodge
Hotel Zazz Albuquerque
Hotel Zazz Hotel Albuquerque

Hotel Zazz Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 898 reviews
Rating 8 - Good. 149 out of 898 reviews
Rating 6 - Okay. 73 out of 898 reviews
Rating 4 - Poor. 33 out of 898 reviews
Rating 2 - Terrible. 46 out of 898 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pacasha D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in Albuquerque.
Stayed 1 night in Sep 2025

6/10 Okay

Regina

Liked: Cleanliness, staff & service, amenities
The hotel is beautiful and has a fun vibe. Considering that Cannabis it legal In New Mexico, there should be an area outside where guests can smoke and relax. Instead, this is a non-smoking property. There are so many areas for aesthetics, but none are welcoming to smokers. I use Cannabis for medical reasons... I have epilepsy and I smoke it daily. Instead of being able to smoke in an area of the property where no one was present, I was forced to smoke on the street away from the property. I was lucky one day when someone in an apartment near by allowed me to sit on their stairs. I left the hotel feeling judged and the smile on my face from when I initially arrived had turned into a contemptuous frown.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zazz experience

Zazz is a welcoming hotel creating more than a hotel stay but an experience if you wish with pool activities, film and art watching opportunities and a hotel lounge. Zazz is located in knob hill, providing walkable food, drink and music options
Stayed 3 nights in Sep 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute boutique hotel

Super cute boutique style hotel. Room was great and very comfy.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a fun hotel! Rooms are clean and comfortable, and the staff is beyond friendly and accommodating. From the artistic decor to the fun events at the on-site Speakeasy, Hotel Zazz is definitely a vibe.
Stayed 2 nights in Sep 2025

10/10 Excellent

arpad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the colorful artsy, playful vibe, the pool, the speakeasy, the popsicle happy hour. It is pretty much my dream to be in a motel room that has hot pink accent walls and a huge multicolored giraffe mural. I am the target market for this place. Really interesting neighborhood too. Staff were super sweet and personable. Room was reasonably comfy and spacious. Just a few little things threw me off. Like i got a text saying “hey there’s coffee creamer in the fridge,” but there wasn’t. The bathroom paint and finish is just slightly scruffy. And the paint and stuff needs refreshing outside. Overall though I would very much recommend this hotel because it’s such a refreshing change from bland corporate crap. The art is super cool, they are conscious about commissioning art from women, indigenous artists, LGBTQ artists, artists of color etc., and yes, I am a woke, leftist radical whatever so that stuff is important to me.
Stayed 1 night in Sep 2025

2/10 Terrible

faith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

Here’s a Hotels.com–friendly version that’s concise, sharp, and stays under their typical character limits: ⸻ Rating: ★☆☆☆☆ Old-style motel trying to be “hip,” but fails badly. The room reeked of an overwhelming “signature scent,” like they were masking something. Bathroom had no fan, so we left the window open—then got a text telling us to close it for “security” because the neighborhood isn’t safe. At 7 a.m. on Sunday they texted about checkout and woke me up. Worst of all, I came back late Saturday to find the fitted sheet stained. I texted (their preferred contact) and was told the linens come from a third-party vendor—no real apology or fix. The GM even tried to blame me for not coming to the desk at night. Poor management, intrusive texts, and unclean bedding. Would give zero stars if possible—never again
Stayed 2 nights in Sep 2025

6/10 Okay

Chelsea Jayrah

Stayed 1 night in Sep 2025

10/10 Excellent

Sheri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a charming and fun place that had a lot of character, pizzazz and goodness packed into a small little property. Room was clean and cute, the mix of retro and modern was just right.
Stayed 1 night in Sep 2025

10/10 Excellent

Siul

Stayed 1 night in Sep 2025

10/10 Excellent

Dan - Brynda, Milwaukie

Liked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities
Review for Zazz Hotel Other than the bathroom window randomly breaking (something from outside hit it and scared the absolute life out of me), my stay at Zazz was actually really good. The staff was very nice, cordial, and quick to act. When I told them I felt unsafe after the window incident, they immediately upgraded us to a “luxury” suite to make sure we were comfortable. That gesture alone showed how much they care about their guests. The area around the property does have a bit of a sketchy reputation, so I can’t say I was shocked that something weird like this happened. Thankfully, my girlfriend and I were okay, and it turned out not to be anything serious. The staff even showed me the security footage, and it just looked like a gust of wind blew something into the window. As for the hotel itself — it’s colorful, vibrant, and has some amazing touches. The hidden speakeasy was absolutely to die for, and the pool area was beautifully decorated and relaxing. Overall, I’d give the Zazz an 8.5/10 on the Zazz scale. 5/10 on whether I’d stay again — mostly because of the surrounding area and that random scare. That being said, if you’re looking for a unique, fun property with a staff that truly looks out for its guests, Zazz is worth considering.
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Vandana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great Sam and Jovine was awesome great customer service ❤️
Stayed 5 nights in Aug 2025

10/10 Excellent

Aleksandar

Stayed 1 night in Sep 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and very nice place!
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The style of the hotel is unique and refreshing compared to some other cookie cutter brands
Stayed 1 night in Sep 2025

2/10 Terrible

Sue

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleepless at Zazz

The code to the front door didn’t work. Housekeeping let me in with a master key. I was supposed to get a new code but never did. The bathroom was horrible. Dead bugs on the ceiling and the shower reminded me of Psycho. Then there was the noise… train goes by about every 20-30 minutes and the windows must be single Payne. There were people yelling in the parking lot… maybe homeless people… that happened about 3 am and again about 4 am. I would not stay here again. Plus the traffic is pretty loud.
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort

Not bad

The pictures look much better than the motel itself. Definitely not worth the price per night. The area is full of homeless people. Quite noisy location. The parking is $12/ day. The room was clean, stocked with towels and toiletries. All those artsy additions are adorable. The FD employees were great! Special thanks to Colin!
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to pay for parking
Stayed 1 night in Aug 2025

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay! Bed was amazing
Stayed 1 night in Aug 2025

8/10 Good

BRYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room deposit ($150) is required upfront. This was not expressed on Expedia or the property’s website.
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the retro vibe of the place and the speakeasy was adorable.
Stayed 1 night in Aug 2025