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Sunprime Pollensa Bay

3.5 star property

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Lobby sitting area
Double or Twin Room (Sea view) | In-room safe, individually decorated, individually furnished, desk
Front of property
Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Parking available

Explore the area

Map
Carrer Maria Antonia Salva, 2, Alcúdia, Balearic Islands, 07400
  • Alcúdia Port
    ‪6 min drive‬
  • Hidropark
    ‪7 min drive‬
  • Alcúdia Beach
    ‪15 min drive‬
  • Palma de Mallorca (PMI)
    ‪49 min drive‬

Room options

View all photos for Double or Twin Room (Pool view)

Double or Twin Room (Pool view) | View from room

Double or Twin Room (Pool view)

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | In-room safe, individually decorated, individually furnished, desk

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Basic Double or Twin Room

In-room safe, individually decorated, individually furnished, desk

Basic Double or Twin Room

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room (Sea view)

Double or Twin Room (Sea view) | View from room

Double or Twin Room (Sea view)

  • Sea view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Sunprime Pollensa Bay

3.5-star Alcúdia hotel close to Alcúdia Beach
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services. Weekly housekeeping is available.
Sunprime Pollensa Bay offers 163 air-conditioned accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Alcúdia hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Some rates at Sunprime Pollensa Bay are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sunprime Pollensa Bay features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean hotel also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in March 2022.

Sunprime Pollensa Bay has designated areas for smoking.

Restaurant - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

All inclusive details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Finnish, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Books
  • Evening entertainment
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Lifeguards on site
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (31 inch wide door)
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 4 floors
  • Built in 1965
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - March 2022

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from October 14 2025 to March 17 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

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Hi Panoramic Alcudia
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Hi! Panoramic Hotel Alcudia, Majorca
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Smartline Panoramic Hotel
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Club Jet Tours

Sunprime Pollensa Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five night stay
A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.
View from our balcony
Stayed 5 nights in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Very average
An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.
Stayed 5 nights in Sep 2021

10/10 Excellent

Soram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Laurent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.
Stayed 3 nights in Sep 2021

10/10 Excellent

SANDRINE

Stayed 2 nights in Sep 2021

6/10 Okay

Lance

Traveled with family
As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.
Stayed 7 nights in Aug 2021

8/10 Good

Pernilla

Stayed 1 night in Sep 2021

8/10 Good

Aurelia

Stayed 1 night in Aug 2021

10/10 Excellent

Anabel

Stayed 6 nights in Aug 2021

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, amenities
Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis
Stayed 2 nights in Aug 2021

8/10 Good

Shady

Stayed 3 nights in Aug 2021

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
Estancia muy buena. El alojamiento consta de todo lo necesario para pasar unos días en la isla. Además, tanto el personal como la comida son muy buenos.
Stayed 7 nights in Aug 2021

4/10 Poor

Beatriz

Stayed 5 nights in Aug 2021

10/10 Excellent

Merta

Stayed 8 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting is in a nice location. The main beach has too many weeds. It’s quiet and on a walking distance to Alcudia Old Town. Staff were friendly and efficient.
Stayed 4 nights in Aug 2021

8/10 Good

Epaminondas

Stayed 9 nights in Jul 2021

8/10 Good

Jingwei Zhang

Stayed 4 nights in Jul 2021

10/10 Excellent

Jacko

Stayed 3 nights in Jul 2021

10/10 Excellent

Roxana

Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my 11 yo daughter and had a pleasant trip. Attaching pic with the view from our balcony. To make it even better I’d suggest to create a space for smokers rather allowing to smoke anywhere near pool or sun beds or bar. Also offer a choose of pillows
Stayed 7 nights in Jul 2021

10/10 Excellent

Jacob

Stayed 3 nights in Jul 2021

10/10 Excellent

Franck

Stayed 13 nights in Jun 2021

8/10 Good

Simon

Stayed 6 nights in Jul 2021

10/10 Excellent

Martha

Stayed 1 night in Jun 2021

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to beach.
Friendly professional staff. Parking in front or side lot. Easy access to the beach. There is an excellent restaurant within walking distance called Red Rum. British pub with excellent food. The hotel rooms were clean and simple just like most in this price range. I would stay again.
Stayed 1 night in Jun 2021