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Double or Twin Room (Pool view)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Double or Twin Room (Sea view)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Basic Double or Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Amenities

Renovations + Closures

This property is closed from October 12 2024 to December 31 2025 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals and snacks included

Not included

  • Surcharge for premium or imported alcoholic beverages

  • Buffet-style meals included
  • Additional gratuities accepted
  • Surcharge for premium or imported alcoholic beverages
  • All onsite activities, and facilities and equipment included
  • All meals included

Property Features

Some rates at Sunprime Pollensa Bay are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sunprime Pollensa Bay features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean hotel also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in March 2022.

Sunprime Pollensa Bay has designated areas for smoking.

  • Elevator
  • Elevator door width (inches) - 31
  • Fitness facilities
  • Number of bars/lounges - 1
  • Elevator door width (centimeters) - 80
  • Stairwell handrail height (inches) - 39
  • Stairwell handrail height (centimeters) - 100
  • 24-hour front desk
  • Covered parking
  • Tours/ticket assistance
  • Year Built - 1965
  • Evening entertainment
  • Free self parking
  • Free WiFi
  • Pool sun loungers
  • Books
  • Outdoor seasonal pool
  • Wheelchair accessible
  • Spa services on site
  • Terrace
  • Luggage storage
  • Secured bicycle storage
  • Bicycle parking available
  • Number of restaurants - 1
  • Designated smoking areas
  • Pool umbrellas
  • Parking (limited spaces)
  • Beach towels
  • Total number of rooms - 163
  • No accessible shuttle
  • Internet access - wireless
  • Number of floors - 4
  • Number of buildings/towers - 1
  • Lifeguard on site
  • Parking onsite
  • Multilingual staff
  • Outdoor furniture
  • Number of accessible parking spaces 1

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Refrigerator

Room Amenities

Sunprime Pollensa Bay offers 163 air-conditioned accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers with rainfall showerheads, and hair dryers. This Alcúdia hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

  • Air conditioning
  • Television
  • Cable/satellite TV service
  • Phone
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • In-room safe
  • Desk
  • Wireless internet access
  • Blackout drapes/curtains
  • Shower only
  • Digital TV service
  • Free WiFi
  • Individually furnished
  • Individually decorated
  • TV size: 32
  • TV size measurement: inch
  • Rainfall showerhead
  • Weekly housekeeping provided
  • Furnished balcony
  • Limited housekeeping
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Soap
  • Shampoo
  • Toilet paper
  • Mini-fridge
  • Visual fire alarm
  • Wardrobe or closet
  • Toothbrush and toothpaste not available
  • WiFi speed 500+ Mbps (good for 6+ people or 10+ devices)
  • Magnifying mirror
  • Hardwood flooring in room

Parking

Self parking (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , WiFi (surcharge) , Internet access - wireless

Food & Drink

Restaurant - Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Check-in

Check-in time starts at noon

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards, debit cards, mobile payments, and cash

Mobile payment options include: MobilePay

Cashless transactions are available

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, debit cards, cash, mobile payments, and MobilePay.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Mobile payments

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is sealed after cleaning

Cashless transactions are available

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Car not required

Staff wears personal protective equipment

Mobile key entry is not available

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Staffed front desk

Guests are not provided with hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

No cribs (infant beds) available

MobilePay

Property does not follow regional sanitization guidelines

Carbon monoxide detector

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The seasonal pool will be open from April to October.

Pool access available from 10:00 AM to 6:00 PM.

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

A car is not required for transportation to and from this property.

Cashless payment methods are available for all transactions.

Hotel Names

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