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Ona Garden Lago

3.0 star property

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January 2025
February 2025

Photo gallery for Ona Garden Lago

Seasonal outdoor pool, pool umbrellas, sun loungers
Full-size fridge, microwave, oven, stovetop
Front of property
Seasonal outdoor pool, pool umbrellas, sun loungers
Outdoor dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Gym
  • Laundry
  • 24/7 front desk
  • Pool

Explore the area

Map
C/ Amsterdam No 3, Urb. Lago Menor, Alcúdia, Mallorca, 7400
  • Hidropark
    ‪9 min walk‬
  • Alcúdia Beach
    ‪17 min walk‬
  • Alcúdia Port
    ‪4 min drive‬
  • Palma de Mallorca (PMI)
    ‪45 min drive‬

Room options

View all photos for Apartment, 3 Bedrooms (4p)

In-room safe, desk, iron/ironing board, cribs/infant beds

Apartment, 3 Bedrooms (4p)

  • 1001 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 8 Twin Beds

View all photos for Penthouse, 2 Bedrooms (2p)

In-room safe, desk, iron/ironing board, cribs/infant beds

Penthouse, 2 Bedrooms (2p)

  • 969 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (2p)

In-room safe, desk, iron/ironing board, cribs/infant beds

Apartment, 2 Bedrooms (2p)

  • 764 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds

2 Bedrooms Apartment (2Ad+2Ch) With Balcony

  • Sleeps 4

2 Bedroom Apt 1/2 Pax

  • Sleeps 2

2 Bedroom Apartment With Balcony 3Ad+1Ch

  • Sleeps 4

2 Bedroom Apartment With Balcony 3Ad

  • Sleeps 3

2 Bedrooms Apartment (2Ad+1Ch) With Balcony

  • Sleeps 3

2 Bedroom Apartment (4Ad) With Balcony

  • Sleeps 4

About this property

Ona Garden Lago

3-star Alcúdia apartments with kitchens
A restaurant, a fitness center, and a bar/lounge are available at this aparthotel. Self parking is free. Other amenities include a sauna, WiFi in public areas, and coffee/tea in a common area. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a coffee/tea maker and a dining table, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Limited housekeeping is available.
Ona Garden Lago offers 81 accommodations with DVD players and safes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Alcúdia aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on a limited basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Ona Garden Lago provides a sauna and a fitness center. The aparthotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is available for a surcharge.

This business-friendly aparthotel also offers a library, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Ona Garden Lago has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 9 AM and 11 AM.
Ona Garden Lago has a restaurant on site.

Languages

Catalan, English, French, German, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Seasonal outdoor pool

Internet

  • Available in the apartment: WiFi (EUR 5.95 per day)
  • Available in some public areas: WiFi (EUR 5.95 per day)

Parking and transportation

  • Free self parking on site

Family friendly

  • Children's pool
  • Crib: EUR 7 per day

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Dining

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: EUR 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Library

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Housekeeping (limited availability)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Tour and ticket assistance

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 6 floors
  • 81 units
  • Garden

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 9:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
A printed booking confirmation must be presented at check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 13 to April 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 7.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 12 per person
  • Fee for in-room wireless internet: EUR 5.95 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 5.95 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 7.0 per day
  • Facilities fee: EUR 10 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The maximum number of cots/cribs in a room is 1.
Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Garden Lago Diamond Resorts Apartment Alcudia
Garden Lago Diamond Resorts Apartment
Garden Lago Diamond Resorts Alcudia
Garden Lago Diamond Resorts
Garden Lago Apartment Alcudia
Garden Lago Apartment
Garden Lago Alcudia
Garden Lago Hotel Port d`Alcudia
Garden Lago Majorca Spain
Ona Garden Lago Apartment Alcudia
Ona Garden Lago Apartment
Ona Garden Lago Alcudia
Garden Lago
Garden Lago by Diamond Resorts
Ona Garden Lago Alcúdia
Ona Garden Lago Aparthotel
Ona Garden Lago Aparthotel Alcúdia

Ona Garden Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 299 reviews" "
Rating 8 - Good. 124 out of 299 reviews" "
Rating 6 - Okay. 31 out of 299 reviews" "
Rating 4 - Poor. 13 out of 299 reviews" "
Rating 2 - Terrible. 3 out of 299 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

juan

Traveled with family and small children
Outdated apartments.
Stayed 3 nights in Sep 2024

4/10 Poor

Arnau Sola

Traveled with family
Disliked: Cleanliness, amenities
The hotel experience was disappointing. The receptionist had an unwelcoming attitude and she was extremely slow, which was off-putting. The hotel's surrounding areas had a sewer-like odor, and the rooms smelled very unpleasant at night. Although our room was cleaned on the second day, the shampoo and hand soap bottles were not refilled, which is problematic if you stay longer than two days. Additionally, guests are required to take out their own trash, a policy I haven't encountered at other hotels. The breakfast was subpar, with limited options and bland taste. While the unit was spacious with three bedrooms, the stairs made it less convenient. Overall, my stay was below average, and I do not plan to return.
Stayed 4 nights in Sep 2024

10/10 Excellent

jayne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone on reception were very friendly and helpful,Hotel room was clean had everything you would need for self-catering,Bottle of water was put in the room which was great as we arrived early hrs of the morning.
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and accommodating. The apartments have everything you need.
Stayed 10 nights in Apr 2024

10/10 Excellent

Marek

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

2/10 Terrible

Kris

Traveled with family
Thieving cleaner
Everything was going fine to start with until the cleaner decided she would steal my wife’s iphone. We realised it was missing and only due to quick thinking and the find my iPhone app that we were able to start chasing her halfway through Alcudia in the car and scared her enough that once she knew we were chasing her, she ended up returning it to the hotel reception to try and cover up the theft. We spoke to management but to be totally honest he couldn’t care less and kept making excuses for her, then said she would be layed off, but she was still working at the hotel on the day we checked out. Such a shame and I’d never be returning to this hotel.
Stayed 7 nights in Aug 2022

8/10 Good

Neil

Traveled with family
Liked: Room comfort
Stayed 8 nights in Aug 2022

8/10 Good

Stephen

Liked: Cleanliness, room comfort
The staff were friendly & helpful. The rooms had everything you needed, as you would have at home. The beds were very comfy & linen was
Stayed 7 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Not bad off season
Older property not in a particularly nice area. The apartment was spacious. Had 2 bedrooms and ac in all rooms. The kitchen was functional w/ a large oven and fridge. Lovely balcony. We really lucked out because the hotel was preparing to shut down for the winter and we got a fantastic rate. The beach was a 10 minute drive. A supermarket is within walking distance.
Stayed 3 nights in Sep 2021

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, room comfort
Overall Good Accommodation
This property has everything you could want. Having a washing machine was a big plus with having a small child. It’s the first accommodation I’ve stayed at that had a full oven, stove and dishwasher! The only thing it missed was a toaster. Would also benefit from more regular cleaning as we arrived on the Saturday and the cleaner didn’t come until the Thursday. We didn’t mind cleaning ourselves and taking our rubbish to the bins as we were on the ground floor but might be a hassle for someone on a higher floor.
Stayed 15 nights in Sep 2021

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As always our time at the Garden Lago was perfect. All of the hotel staff were exceptional as usual and couldn't do enough for us. Our thanks especially go to Pau, Alvaro and Sergio who made our time there the best it could be. We are every grateful
Stayed 8 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room square feet was the largest I have came across so roomy we had 3 toilets and 2 balcony’s . Well equipped with everything
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Pleasant stay
The apartments are big, and have everything you could possibly need! The terrace was our favourite place to be in the evenings and mornings. The hotel also has a great location for further exploration of that part of the island. Would love to come back one day.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Perfect 2 bed apartment. Lovely staff, friendly and helpful. Pool area lovely. We look forward to returning
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location as its a beautiful part of the island and the lake makes for a fantastic outlook from the balcony
Stayed 15 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on the outskirts of town but still only 10 min walk to centre
Stayed 7 nights in Sep 2019

8/10 Good

Matt E.

Liked: Cleanliness
Lovely place to stay
Situated in a quiet part of the resort well away from the hustle and bustle. Only 10min walk to beach. Interesting pool, nice bar / restaurant, friendly staff and spacious rooms that are well equipped. All the rooms face the lake, there is a supermarket close by. There isa council bin depot and fire station behind the hotel but neither caused any noise or smell or disruption to our holiday. Plenty of on street parking around the hotel if you need it.
Stayed 13 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In fact it is an okay “ appartment” hotel with good price per value. Appertment was big enough for a family with two teenagers. Well equiped kitchen , washing machine, etc. Breakfast (we ordered) was good and the person who served us was friendly. What was not really good: distance from the beatch is far to walk there (3-4 km) This is among the last buildings. Sorrounding is not nice, but not annoying. All in all we enjoyed the stay we went to the beach by car.
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely apartment hotel with a great pool and a Restuarant. It overlooked the pool, the hills and was next to a man made lake with a wake-board business. It had good wifi and air conditioning. I booked an apartment for 4 people. It had 2 bedrooms bathroom and a large sitting dining area with an alcove kitchen and a balcony. The weather was beautiful with a breez. The beach was a 20min walk away.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really family friendly, quiet, staff very helpful, accommodation spacious, pool area lovely. Would definitely recommend for those wanting a quieter and relaxing break. Lovely setting overlooking a lake, hotel restaurant was good. Only about 15-20 minutes walk to the beach and more lively areas of Alcúdia.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. No negatives as everything from start to finish was excellent
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Fantastic spacious apartments. Excellent WiFi and air con. Great pool and generally good service. Cons: night check in guy could have been more helpful to say the least.
Stayed 7 nights in Aug 2019