2/10 Terrible
Cathy C
Traveled with family
Dec 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Bentley is no longer the grand establishment it once was. After nearly 25 years since my last visit, I was heartbroken to see how far this historic property has fallen. If I could give it zero stars, I would.
To start, there is no longer valet parking, which sets the tone for what’s to come. Guests are left to hunt for street parking, which is nearly impossible, and then drag their bags—alone—down the street to the hotel. Upon entering, the disappointment continues. The lobby floors and elevators were littered with trash and debris. The once-beautiful brass elevator doors were streaked and spotted, as if someone had attempted to clean them with dirty water.
The hallways and rooms are in a shocking state of disrepair. Paint is peeling off the walls, and the carpets are not just worn but filthy, stained, and in my room, riddled with bleach marks. The odor throughout the hotel is an overwhelming fruity chemical scent, which did nothing to mask the black mold or mildew visible on falling ceiling tiles.
This trip was supposed to be special. I came to Alexandria to spend Christmas with my family for the first time in four years and to celebrate my wedding anniversary. The Hotel Bentley I remembered was supposed to add a touch of elegance and nostalgia to the occasion. Instead, it was a disappointing and uncomfortable experience. We would have been better off staying at a Motel 6.
Cathy C
Stayed 2 nights in Dec 2024