NIKKI WAS RUDE, WENT TO THE ROOM TRYED BOTH KEY, EITHER OF THEM WORK. WALKED BACK DOWN STAIR. TOLD HER KEY DIDNT WORK. SHE ROLLED HER EYE, TOOK KEY. She handed the keys back to me, and told the other front desk, she going do her round, then told me she would meet me at room. Walk back to them room, and again key doesnt work. She now has to open with key. She open room and then walk in and try to turn on a/c. To me it seem like she knew this room was messed up and still gave it to us. We just were on 15hr road trip, dont have time to fins another hotel, believe if i was alone i would of. So everyone trying get ready to go to sleep cause all exhausted. And now a/c doesnt work. So now we have to go back down stair and get a new room. Which we did but why all the bs first. This hotel is horriable do not stay here