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Hotel & Spa Alfândega da Fé

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel & Spa Alfândega da Fé

Terrace/patio
View from property
Indoor pool, open 9 AM to 9 PM, sun loungers
Mountain view
Indoor pool, open 9 AM to 9 PM, sun loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Bar
  • Hot Tub
  • Spa
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
Alto Da Serra De Bornes, Estrada Nacional 315, Apartado 23, Alfandega da Fe, 5350-909
  • Macedo de Cavaleiros Municipal Market
    19 min drive
  • Albufeira do Azibo
    29 min drive
  • Duoro River
    68 min drive

Room options

View all photos for Premium Double Room

Premium Double Room | Cribs/infant beds, free WiFi, bed sheets

Premium Double Room

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Cribs/infant beds, free WiFi, bed sheets

Standard Twin Room

  • 323 sq ft
  • Sleeps 3
  • 1 Twin Bed

Similar properties

Front of property

Bela Vista Silo Housing

Pool
Breakfast included
Parking included
Free WiFi
4.8 out of 5, Exceptional, (5)
The price is $89
per night
$94 total
includes taxes & fees
Jan 1 - Jan 2
Bela Vista Silo Housing

About this property

Hotel & Spa Alfândega da Fé

4-star Alfandega da Fe hotel with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 3 bars/lounges, a fitness center, and 2 coffee shops/cafes.
Hotel & Spa Alfândega da Fé offers 23 air-conditioned accommodations with hair dryers. Rooms open to balconies. 30-cm LCD televisions come with cable channels.

Bathrooms include bathtubs. This Alfandega da Fe hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. The spa is open daily.
In addition to a full-service spa, Hotel & Spa Alfândega da Fé features an indoor pool and a spa tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This Alfandega da Fe hotel also offers a fitness center, a sauna, and a rooftop terrace.

Hotel & Spa Alfândega da Fé has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11 AM.
Nordeste - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Verandas do Nordeste - This restaurant specializes in local cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
Estalagem - Onsite cocktail bar. Open daily.
Sabor - Onsite bar. Open daily.
Cerejao Caipi - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 2 restaurants
  • 3 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cerejao Caipi
  • Estalagem
  • Nordeste
  • Sabor
  • Verandas do Nordeste

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Rowing/canoeing
  • Sauna
  • Spa tub
  • Steam room
  • Tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-cm LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 17.5 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: EUR 17.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 9 AM to 9 PM

Property is also known as

Hotel Alfândega da Fé Alfandega da Fe
Hotel Alfândega da Fé
Alfândega da Fé
& Spa Alfandega Da Fe
Hotel & Spa Alfândega da Fé Hotel
Hotel & Spa Alfândega da Fé Alfandega da Fe
Hotel & Spa Alfândega da Fé Hotel Alfandega da Fe

Hotel & Spa Alfândega da Fé Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 63 out of 151 reviews" "
Rating 8 - Good. 51 out of 151 reviews" "
Rating 6 - Okay. 24 out of 151 reviews" "
Rating 4 - Poor. 9 out of 151 reviews" "
Rating 2 - Terrible. 4 out of 151 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

tomas

Stayed 3 nights in Sep 2023

6/10 Okay

Yigao

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel facilities seem quite nice, just lack of service staff. However the room we were assigned on the 1st floor does not have Wifi. The young fellow was kind enough to change us to a room on the 3rd floor, which was ok for us although it lacks certain amenities. The worst thing happened was upon the check out. We made the reservation on Orbitz and prepaid the total amount on June 9th (~a month prior). When we check out, the reception lady asks us to pay again. We showed her Orbitz confirmation email and our credit card statement showing the charge but she insists that room was not paid. She doesn’t speak or understand any English and didn’t understand email in English either. Unfortunately no any other staff was around to help. We wasted at least half an hour and were behind our schedule. We travel 4 months each year and this is the first time that we encountered such a nightmare. Either Orbitz messed up or the hotel’s system did. Anyway, I hope this will never happen again!
Stayed 1 night in Jul 2023

4/10 Poor

Tânia

Liked: Room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
I liked the general view, the sightseeing, the spa I think the hotel needs some renewals, some things need to be cared like wood steps, carpets, etc etc It´s a 4 star hotel almost 3 stars
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2018

6/10 Okay

Maria, Portugal

Disliked: Property conditions & facilities, room comfort
It time for renewal!
Our room curtain was torn out showing absolute sloppiness, the wardrobe smells mold and the glass protecting the shower let all the shower water out risking trespassing the toilette door. We dined there the food was normal but on the table cloth there was an insect calmly walking. Under the table cloth it was very dirty. The spa was dirty and with sloppy air. The free hot tub was filled with dirty water with a sign saying "In maintenance". We've been there for three days and no one approached it. The reception either in check in as in check out very unprofessional and not very kind. The only thing good about the hotel is the surrounding landscape. If the owners don't take care of this hotel very quickly it will become a place to forget.
Stayed 2 nights in Sep 2018

2/10 Terrible

Joao, Braga, Portugal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst value for money ever
Awful experience. Starting from the room, it’s clear that the maintenence doesn’t exist and the hotel overall maintenance stopped in time somewhere around 2008. The room was not clean, with insects, only one glass for two people (hotel policy according to the receptionist). The only upsides were the view and the bed. Early in the morning the shower water was dark brown, absolutely unacceptable for a 4-star. Also, the breakfast is not 4-star level, very basic with rude support by the staff. The outside pool is a illusion. The outside jacuzzis are paid for (10 euros per person per 30min). In general, not worthy of the price at all and I can say that I’ve stayed in lower star hotels and even hostels with better conditions.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. The place is beautifull. And has great conditions for the guests.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It was a dissapontment. The spa is in very bad shape. The Outdoor pool is actualy not a pool, unfortunately because it could have saved the stay. The room balcony was not very clean. The gym is terríble. Breakfast very poor and there were Flora on the food. And overal the hotel needs a renewal.
Stayed 1 night in Jul 2018

6/10 Okay

Nuno

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Vey nice hotel but bad management
The hotel is located in an amazing place and it is very nice. But it is missing a lot of details. All the towels, robes and blinds are in very poor condition. Missing amenities in the bathroom, water on the floor because of poor management. With all these problems and more little details, I still think this hotel deserves a visit
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
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Stayed 1 night in Jun 2018

10/10 Excellent

Alcino, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with magnificent mountain views
peaceful, restful stay, excellent food at reasonable prices.
Stayed 1 night in Sep 2017

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The hotel was very clean and the staff very helpful. The food was amazing flavorful and just the right portions. I had a really good massage there with hot rocks. They even gave me tea and cookies after the massage! I felt so pampered. The hotel is situated on top of a mountain and it was so beautiful to look at the stars while laying in bed, eating dinner or even in the pool. We also we're able to book the jacuzzi and watch the sunset. It was very romantic. The only thing that wasn't that great was the refrigerator in the room- it was on but didn't keep the food cool.

10/10 Excellent

Daniela, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!! Always trying to make everyone feel welcome,and confortable! Great breakfast, with enouph offer for different diets.

6/10 Okay

Al Ways Looking, Porto

Liked: Cleanliness, room comfort
Amazing View
This hotel has so much potential. Sadly there is a lot to be desired too. The view is stunning but is that enough? The rooms are good, if a little old. Beds really comfortable too. But lost revenue in an empty mini-bar! The staff are really friendly but appear totally untrained in all aspects of hotel duties, so are completely out of their depth. The restaurant has the same lovely view but needs a chef and staff who can cope with more than 4 tables. The bar (when open) needs to serve beer in beer glasses, porto-tonic in something bigger than the 125ml wine glass they used with us, and some ice would have been nice. The Staff need to be given some level of training. Overall a beautiful building but with only 23 rooms and genuinely hopeless business acumen, I struggle to see how this place will survive much longer.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mary, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful nature get-away!
Lovely hotel with amazing mountain views in what seems to be the middle of nowhere. Perfect for nature lovers as there is a hiking trail that runs next to the property. Remote location may not be suitable for all but was just what we were looking for.

10/10 Excellent

Filipe

Stayed 2 nights in Sep 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Entorno fabuloso
Stayed 1 night in Aug 2024

10/10 Excellent

JONATHAN

Stayed 2 nights in Jul 2024

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vue fantastique, cadre extraordinaire.
Stayed 1 night in Jul 2024