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Alfredo V. Bonfil Vacation Packages

Big fan of the staff. Room was great. Couldn’t say enough nice things about this place.

Our stay here was amazing! The room was clean and the staff was extremely helpful

This was by far the worst hotel I’ve ever stayed at in Cancun. The rooms were dirty, the furniture was old, worn out, and broken, and we found roaches in both the bedroom and the bathroom. The overall condition of the hotel was unacceptable, and it did not match the standards that were advertised. I would not recommend staying here and definitely would not return.

Personal very helpful.

My fiancé and I really enjoyed our stay at Casa Gitano!! Upon our arrival, we had an extra charge on our card that was reversed immediately by the concierge staff. She was very sweet and apologized for the accidental charge. We upgraded our room before we arrived and it was so worth it! We stayed in the oceanfront suite with private pool and the room was gorgeous! We did have to ask for our pool to be cleaned once since some of the leaves and little buds from trees kept falling in and there was no net for us to clean it ourselves, but the staff was incredible with immediately getting on this and coming to clean it! All of the staff here were so great and so helpful with everything we needed. They were all so attentive and friendly during our stay. They all celebrated our recent engagement and my birthday during our stay here. They offered us drinks and a celebratory dessert! I would absolutely stay here again and recommend this resort to others!! The pool is beautiful and the beach is stunning even with some seaweed we had in June. 100% will be coming back!!!

Excellent!

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.