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Best trip ever this year excursions, food, gift shops and transportation

Went to this resort Aug 13-18: Sonia was great - she was one of the servers at Enid’s, Margaret at the spa was amazing and the lady that works in the gift shop was very helpful and kind. The resort was clean and well maintained. There was entertainment every night and the food was really good. There was enough food to eat throughout the day, including from the food truck. Alcoholic drinks start at 10am and you can ask for anything you want and make it a double. Overall the staff were very nice and welcoming. I would visit this resort again.

Bad experience with the missing money in the room

When we arrived there, after 10 minutes,my wife and I immediately went back to the front desk(a table with someone sitting) to tell them that we’re not staying. The place was misrepresented. It was an are where a few people congregate to drink and the swimming pool looked like the water was stagnant, not clear and when we went in the room some of the towels had spots in them. We call Expedia and they said that Socco would not reimburse us. Not fair since we didn’t stay and didn’t use the facilities. It was around $3,000. Expedia,could you please look into the matter for us? We should get at least half a the money back. It is a lot of money to let go like that. Hope to hear from you. You have my email address. Thanks