6/10 Okay
Kelly
Traveled with partner
Apr 16, 2025
Liked: Cleanliness, property conditions & facilities
Had a bit of an issue here. We checked in around 7:30 and we were given a king sized bed when it should have been two doubles. Not a big deal and we were too tired to ask about changing it as we just wanted to eat something and turn in for the night. The next day I left the room key in the room and had to go to the front desk when we returned to get another card. A different lady was there and said here's another key for your room on the 2nd floor except we were on the 3rd floor. She said no that's impossible you are on the 2nd. We went up to meet someone to let us back in our room. I explained the situation when he got there and he said we could stay in the same room as we didn't want to repack and move to another room. Well the lady from the front desk called and said you have to move? Fine so we did but unfortunately my wife left her prescription in the room. After she realized it we called and they said housekeeping should have it and that we could check first thing in the morning. Well they didn't have it and my wife had to shell out another $200 for more medication.
Mistakes happen I get it but they weren't exactly apologetic about it. Maybe offering up a breakfast credit or something would have been suitable but nothing was offered. Also some guy not in any kind of uniform or anything was always hanging around the front desk droppng F bombs. No idea who this guy was but he appeared to work there. The pool was also closed which was a real bummer.
Kelly
Stayed 2 nights in Apr 2025