4/10 Poor
Lynette
Traveled with family
Aug 14, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fortune Could Have Shown A Little Brighter
Hotel itself is interesting and very clean, however, the location of the check-in is not conducive especially in the evening for guests. Staff was stretched to wait on a busy bar, bus tables, serve food, and work with valets leaving a long line of tired guests well past midnight waiting due to a delayed flight. The TV remote was lost to our room and when asked for ice - we were told to find the ice bucket (missing). After going back to ask again for one glass of water the desk clerk told us to grab a garbage sack or other plastic bag from our room to hold the ice. My husband went and got ice across the street from another establishment. Coffee both mornings wasn't ready by 8AM. The first morning the desk clerk was eating cereal at the bar and told us to pump the last of yesterday's if we didn't want to wait. I've run 65 staff 24/7 as a manager of two high-end assisted living communities. I get it - it's hard to find dedicated front line staff. That said - our experience screams that there's a lack of ongoing professionalism development and staff members don't feel like they are a part of the hospitality industry. Some thought by management needs to go into figuring out how to improve that. Hint: it's not by being punitive. The shining light for the whole experience was the valet staff and security team. They should be promoted and running the front line. Wouldn't recommend which is too bad since we like the Moxy brand.
Lynette
Stayed 1 night in Aug 2025
