4/10 Poor
Daniel
Traveled with partner
Feb 16, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
We would like to share our recent experience at the hotel. While the staff demonstrated remarkable friendliness and professionalism, I regret to say that my overall experience did not meet expectations.
First, I must acknowledge concerns regarding the surrounding area. It feels necessary to remain cautious, as the environment does not seem conducive to safety and comfort. This observation may explain the $25 valet parking fee, which appears to be more about ensuring guests' security than convenience.
Although the staff was attentive and welcoming, the hotel's physical condition left much to be desired. The facilities seem outdated, with visible signs of neglect, such as dust and mildew in both the restaurant and the room. Additionally, the television's response time was frustratingly slow, impacting the overall experience.
From the 10th floor, the view primarily consisted of rooftops rather than the beautiful mountains that surround the area. Furthermore, the shower design was unconventional, lacking a tub and any means to contain water, leading to water accumulation on the bathroom floor.
While I appreciate the exceptional service provided by the staff, I believe it is important to address these issues for future guests. As a result, I do not anticipate returning to this hotel in the future.
Renaissance Allentown Hotel - I would appreciate guidance on how to proceed, including the possibility of a refund.
Daniel
Stayed 1 night in Feb 2026