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SureStay Plus Hotel by Best Western Lehigh Valley

3.0 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lehigh Valley

In-room safe, desk, laptop workspace, blackout drapes
Indoor wedding
Exterior
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Pool
  • Parking included
  • Pet friendly

Explore the area

Map
300 Gateway Dr, Bethlehem, PA, 18017
  • St Lukes Hospital
    ‪2 min drive‬
  • Lehigh Valley Health Network Muhlenberg
    ‪4 min drive‬
  • Historic Bethlehem Visitor Center
    ‪7 min drive‬
  • Allentown, PA (ABE-Lehigh Valley Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Bethlehem

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1000)
The price is $117
per night
$129 total
includes taxes & fees
Mar 8 - Mar 9
Hampton Inn & Suites Bethlehem

About this property

SureStay Plus Hotel by Best Western Lehigh Valley

Bethlehem hotel with 2 bars/lounges
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, SureStay Plus Hotel by Best Western Lehigh Valley provides a 24-hour fitness center and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. This business-friendly hotel also offers a vending machine, multilingual staff, and a garden. Guests can use the indoor pool at a partner property. Complimentary uncovered self parking is available on site.

SureStay Plus Hotel by Best Western Lehigh Valley is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Foundry - This restaurant specializes in American cuisine and serves dinner only.
Foundry Cocktail Lounge - Onsite cocktail bar. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Foundry Cocktail Lounge
  • The Foundry

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1965
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from November 20 2024 to December 27 2025 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from September 11 to May 23:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per night (maximum USD 100.00 per stay), plus a deposit of USD 30 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 (rates may vary)
  • Pet deposit: USD 30 per stay
  • Pet fee: USD 30 per accommodation, per night (maximum USD 100.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Lehigh Valley Hotel
Surestay Plus By Lehigh Valley
SureStay Plus Hotel by Best Western Lehigh Valley Hotel
SureStay Collection by Best Western Lehigh Valley Hotel
Lehigh Valley Hotel SureStay Collection by Best Western
SureStay Plus Hotel by Best Western Lehigh Valley Bethlehem

SureStay Plus Hotel by Best Western Lehigh Valley Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 297 out of 1000 reviews
Rating 8 - Good. 290 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 128 out of 1000 reviews
Rating 2 - Terrible. 115 out of 1000 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly, Plainfield

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean and breakfast times were not honored
Stayed 2 nights in Nov 2024

2/10 Terrible

Dilenia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
There was hair all over the sheets on both beds. The room smelled like moth and damp. Everything was so disgusting. The water in the bathroom was brown.
Stayed 1 night in Nov 2024

8/10 Good

Tranell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the world pool not working, everything was okay. Staff was very hospitable.
Stayed 2 nights in Nov 2024

6/10 Okay

Setna

Traveled with family and small children
I booked a pool view room and the front desk said I didnt. I was able to get a room not too far from the lobby. Floors dusty and dirty. Tub was dsrk and i was scared to use it. Towels thin. Bedding har stains. Pillows too soft. Couch and chair har stains. No do not disturb sign. Toliet kept making noises off and on. Poor selection of alcohol. The bartender was very nice. .no soap or aper towels in the lobby bathroom. Lobby furniture worn out and low to the floor.
Stayed 3 nights in Oct 2024

2/10 Terrible

Kishia

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not clean
Stayed 2 nights in Nov 2024

2/10 Terrible

Kelly

Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not worth it!
One of the back doors wasn’t locked. Opened without keycard. The carpet was really gross, like there had been a massive spill that hadn’t been cleaned. Just a mustiness in the air of the hallways. Room was clean. Pillows were lumpy. Definitely NOT WORTH THE CHARGE!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Kimba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was an amazing stay I had. Comfortable bed great hot showers very roomy. I wish they weren't closing their doors I was treated like it was home. I will miss the staff and food.
Stayed 12 nights in Oct 2024

8/10 Good

Sebastian

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I like the room
Stayed 1 night in Oct 2024

2/10 Terrible

Blakely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst. Place. Ever!
Extremely dirty and not maintained or cleaned. There were bugs and the lock on the door didn’t work.
Stayed 6 nights in Oct 2024

10/10 Excellent

Todd

Stayed 4 nights in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Experience
I had a wonderful experience. When I come back in May this place will be at top of my list. Breakfast was very good, nice way to start the day. My room was made up every day. I only negative I have is I forgot my beer n iced tea in the fridge. My fault.
Stayed 5 nights in Oct 2024

10/10 Excellent

Stephanie, Newark

Liked: Amenities
Like this hotel.
Stayed 1 night in Oct 2024

4/10 Poor

Nota

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT a $150 hotel. It isn't even a $100 hotel. The bathtub had mold and thats enough to just disgust anyone. No elevator or washcloths..
Stayed 1 night in Oct 2024

8/10 Good

Daniella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location right off the exit
Stayed 1 night in Oct 2024

8/10 Good

Stephanie, Newark

Sad this place is closing.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is so much better then the place in New Jersey
Stayed 9 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This was the worst hotel I have ever stayed at. I can get past dated decor, but the room was dirty and service poor. First, the room only had two pillows and two sets of towels. We called the front desk first for additional pillows and then for the towels. However, the "fresh" pillows were without pillowcases and both were dirty and stained. When we called for pillowcases, we were treated as though we were requesting something above and beyond. The bathroom was filthy. The shower was covered in mold and mildew and there were small drain flies in both the bathroom sink and the sink just outside. The complimentary breakfast was just plain sad. Cereal, but no milk. Packaged oatmeal and tea bags, but no hot water. Omlettes were an egg folded around a piece of American Cheese product. And warm yogurt tubs in a bowl on the counter. We paid extra for a room with a refrigerator. We should have paid a little more for a hotel down the road. This place is disgusting and should be shut down.
Stayed 2 nights in Oct 2024

2/10 Terrible

Hannah

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cribs and I didn’t trust the sheets blankets or towels. So gross.
Stayed 1 night in Oct 2024

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
The faucets were all broke and water went everywhere when trying to use. The shower door was falling off and it was made of glass. Tub looked dirty and the floors looked updated but dirty. The bedding looked very clean but needed a new mattress as i went with my 2 kids but we all had to sleep in the king bed due to the pull out sofa bed had no pillows or blankets in the room for it. I tried to call the front office but the phone was also broke! It was after 11pm and we all just wanted to sleep so we made due. The check in was great and the lobby was clean and updated.
Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Liked: Property conditions & facilities
Very clean , safe quiet hotel
Stayed 1 night in Oct 2024

6/10 Okay

Joyce

Business traveler
Disliked: Amenities, property conditions & facilities
Facility getting very run down. No clock in the room. No usb port to plug the phone in to charge. Very limited menu in the dining room when it’s open
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
This is the dirtiest Hotel that I have been to in my almost 10 years with hotels.com
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024