6/10 Okay
Verified traveler
Jan 22, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Brand new but comes with issues
I stayed in a Sentral in Miami and had a good experience so I expected the same for this new property in Phoenix. Would I stay again? Unsure until they work out their growing pains and get more occupancy.
Good:
- Brand new
- gated parking available ($25/day)
- large apartments
- washer/dryer, gym, pool
- convenient location
Bad:
- Check in took 1 hour after my "room was not ready" at 10PM
- Ghost town. It's all automated, no one to help you, barely saw anyone else, felt borderline unsafe if there was an issue
-They had close to 0 occupancy but managed to give us a room in the worst possible location in the building (see pic)
- Industrial equipment and nearby construction made the outdoor space unusable. No sun regardless due to absolute back of the building.
- Upstairs neighbor was incredibly loud for 3 days straight (could hear everything). I finally texted the Sentral contact person who responded 30 hours later that they asked the person to be more quiet. I had checked out at that point.
- Facilities still need finishing like landscaping, dog wash, etc.
- Run more like an Airbnb than a hotel with bare minimum of soap, towels, garbage bags, etc. provided.
Check in was a nightmare. Issuing us the worst possible room created a headache. Lack of prompt communication. Would I stay again knowing all this? If the price is right and having clearer expectations perhaps. But definitely not room 1224.
Verified traveler
Stayed 4 nights in Jan 2025