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Hôtel Universel

3.5 star property

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Photo gallery for Hôtel Universel

Food court
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool
Exterior
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Spa
  • Hot Tub
  • Gym
  • Breakfast available
$114
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
1000, Boulevard des Cascades, Alma, QC, G8B3G4
  • Place, Centenary Footbridge
    ‪5 min walk‬
  • Place, Alma College
    ‪7 min walk‬
  • Place, Mario-Tremblay Centre
    ‪1 min drive‬
  • Airport, Roberval, QC (YRJ)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(61 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed

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About this property

Hôtel Universel

3.5-star Alma hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a conference center are onsite.
Hôtel Universel offers 71 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with cable channels.

This Alma hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with Turkish bath/hammam.
In addition to a full-service spa, Hôtel Universel features an indoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center, 13 meeting rooms, and coworking spaces. This family-friendly hotel also offers a children's pool, a fitness center, and a terrace. Complimentary self parking is available on site, along with a car charging station.

Hôtel Universel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Pacini - This restaurant specializes in Italian cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 14 to 22 for adults and CAD 9 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacini

Things to do

  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 14 to 22 for adults, and CAD 9 to 15 for children
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 2024-11-30, 008072

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Hotel Universel
Hotel Universel Alma
Universel Alma
Hôtel Universel Alma
Hôtel Universel
Hôtel Universel Alma
Hôtel Universel Hotel
Hôtel Universel Hotel Alma

Hôtel Universel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 1006 reviews
Rating 8 - Good. 277 out of 1006 reviews
Rating 6 - Okay. 51 out of 1006 reviews
Rating 4 - Poor. 20 out of 1006 reviews
Rating 2 - Terrible. 9 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gilbert

Liked: Room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Benoit

Stayed 1 night in Aug 2025

10/10 Excellent

Pierre James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscine er restaurant dans l'hotel, tres pratique avec les enfants
Stayed 1 night in Aug 2025

10/10 Excellent

Pierre James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait pour 2 nuits avec les enfants. Confortable. Piscine
Stayed 1 night in Aug 2025

10/10 Excellent

Marie-Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Aug 2025

10/10 Excellent

Reynald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé. Impeccable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carolane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux séjour en famille

Tout était parfait, chambres spacieuses, service, propreté, bien situé, salle sécurisée pour les vélos.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Great stay and great view.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room
Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vasilica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, belles chambres, piscine
Stayed 1 night in Jul 2025

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 3 nights in Jul 2025

10/10 Excellent

Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately clean, well maintained hotel. Surprising amount of services and quality dining available for a small city. Easy to walk around.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
All was good.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Stayed 1 night in Jul 2025

8/10 Good

Christian

Stayed 2 nights in Jul 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Hélène

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jul 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean
Stayed 1 night in Jul 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Tres satisfaite de mon sejour et situer près des activités et site de spectacle prevu
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant et confortable
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dany

Stayed 1 night in Jul 2025