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Almaty Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Almaty Hotel

Exterior
Premium Room, 1 Bedroom | Minibar, desk, laptop workspace, free WiFi
Lobby sitting area
Premium Room, 1 Bedroom | Minibar, desk, laptop workspace, free WiFi
Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
Kabanbai Batyr str 85, Almaty, 50000
  • Almaty Opera House
    7 min walk
  • Zenkov Cathedral
    8 min walk
  • 28 Panfilov Heroes Memorial Park
    15 min walk
  • Almaty (ALA-Almaty Intl.)
    31 min drive

Room options

View all photos for Superior Twin Room

Superior Twin Room | Minibar, desk, laptop workspace, free WiFi

Superior Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Room, 1 Bedroom

Premium Room, 1 Bedroom | Minibar, desk, laptop workspace, free WiFi

Premium Room, 1 Bedroom

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, 1 Bedroom

Comfort Double Room, 1 Bedroom | Minibar, desk, laptop workspace, free WiFi

Comfort Double Room, 1 Bedroom

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Kazakhstan

Parking included
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very Good, (189)
The price is $103
per night
$115 total
includes taxes & fees
Dec 8 - Dec 9
Hotel Kazakhstan

About this property

Almaty Hotel

3.5-star hotel in Almaly District
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Almaty Hotel offers 193 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. A pillow menu is available. Cable television is provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and a meeting room.

Wireless Internet access is complimentary. This Almaty hotel also offers a terrace, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Almaty Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Grand Zina - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Languages

English, French, German, Korean, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; KZT 3,000 for adults and KZT 3,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Grand Zina

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Area rugs in room

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 11000 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 3000 for adults and KZT 3000 for children
  • Airport shuttle fee: KZT 10000.00 per person (one-way)
  • Airport shuttle fee per child: KZT 5000 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 11000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 060140000420

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Almaata Hotel
Almaata Hotel Almaty
Almaty Hotel Hotel
Almaty Hotel Almaty
Almaty Hotel Hotel Almaty

Almaty Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 81 reviews" "
Rating 8 - Good. 34 out of 81 reviews" "
Rating 6 - Okay. 5 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 5 out of 81 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Inge

Stayed 1 night in Jul 2024

10/10 Excellent

Shamim

Stayed 1 night in Jul 2024

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Pretty underwhelming stay. Staff is generally indifferent. Not the friendliest place. Request to address issues like broken hair dryer were taken but then simply ignored. Soap and shampoo dispensers weren't filled. Breakfast is ok with limited selections, 7am weekdays and 8am on weekends is a little late if you have early plans.
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Do yourself a favour and stay elsewhere in Almaty
Don't stay here. Appalling customer service. Constant building work and zero customer service. Pneumatic drills right above and next to our room. No apology, no attempt to rectify. Awful. Just awful. Do not stay here.
Stayed 2 nights in Jun 2024

10/10 Excellent

Li Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced central clean and modern hotel
Bright and airy, huge bed, clean sheets and amenities with lots of options for food just next door.
Stayed 2 nights in May 2023

10/10 Excellent

Markhabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2021

8/10 Good

Marat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the window!
Stayed 1 night in Mar 2020

8/10 Good

Maks, Bishkek

Business traveler, Traveled with family
Liked: Staff & service, amenities
flexibility and service, location, space, it would be good if bathroom was better
Stayed 1 night in Jan 2020

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation choice for Almaty
This is a fantastic hotel - clean, cosy, airy. The room exceeded all my expectations with a well proportioned shower, bed and working area. Add to that competent reception staff, wholesome breakfast and superfast wifi. Highly recommended!
Stayed 3 nights in Dec 2019

10/10 Excellent

luis

Liked: Cleanliness, room comfort
eat location and value!
The location of the hotel can’t be beat! The staff is hot and miss..... some very nice others just don’t seem to care The airport transfer was a great plus and free but they say til 8am on their ad but really they don’t do after 7 am. So u miss breakfast but they make a to go one for you! The room had a great view was a bit run down the bathroom was hideous and a shortage of plugs! But overall the hotel because of location u can overlook a lot! Not too many staff members speak English well.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well presented rooms
Easy for taxis to locate. Not much in the area but is a manageable walk to the two cathedrals and main museums. Airport taxis are likely to cost in the region of 4000 to 5000 each way and the journey is 20 to 30 mins depending on traffic. Quick check in, hotel has been made over recently with marble bathrooms, superior rooms are spacious and come with team making although had to unplug things to obtain sockets. Is an over site that the TV can’t be seen from the main beds, but lighting was reasonable, the twin room had a spare third bed, there are cupboards and a desk, couple of chairs, room had two balconies facing onto the theatre out the front as well as a table, bedside cabinets and a clean carpet. Minibar fridge and drinks confusing. Wasn’t sure if the water on the table was charged or not as the size of the water bottles in the fridge didn’t match the charge sheet. Corridor was noisy late into the evening and early in the morning due to the neighbours, one of whom was playing the public piano next to the lifts after midnight, and the minibar knocked on the door in the morning. Otherwise good service, luggage was stored at reception, hotel’s taxi service was reliable, only significant issue was not being able to control the temperature as there were no remotes for the air conditioners.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady hotel
I was so dissapointed. I booked a suite with mountain view, and got a shady room in the back. Nothing like photos, old and cold. Only 1 socket worked, in the bathroom used shampoo bottles, dirty towels and long black hair in bed. The only positive point was the restaurant, which was spotless, and food was good. After 1 night we moved to a different hotel, which was perfect.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
This hotel is nice on the outside but somewhat tired inside. My disappointments were 1). I was told we could not use the pool without making an appointment to use the facilities and had to pay. This was not made aware of at any point with booking this hotel. 2). There was work/construction at the hotel which was not made aware to us when we checked in and then in our room we had a jack-hammer sound above us. We brought this to the attention of the hotel, only to be told it will finish at 6pm. It continued until 6.30pm when I raised it with the hotel staff again. The noise stopped around 7pm. 3). We had breakfast included in our room rate and were told it was from 7am. We explained we were leaving/checking out at 7am and could we come down sooner for breakfast. The lady said we could come down at 6.45am. When we arrived we were tild that breakfast was not possible. The service by the staff was so unhelpful, to a point of being rude. I asked could we have a breakfast take-away bag or a coffee and was told I would need to pay for coffee. After 20mins of discussion the staff were still unhelpful and breakfast still was not being served. I had explained we were leaving to travel a few hours by car and something to eat would be nice but the staff were not interested. 4).The lifts to the room are very small so awkward with our luggage. I feel that booking through Expedia you are treated differently. If it wasn’t for Expedia we would not have found or stayed in this hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great location.
Very good value. Perfect location. Nice renovated building.
Stayed 1 night in Jun 2019

10/10 Excellent

Timothy, Madison, Wisconsin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at the Almaty Hotel, and I'll definitely stay there again. Located downtown in walking distance to all the main attractions, the hotel has a great vibe. Best of all are the stunning mountain views, especially from the suites on the upper floors. The breakfast buffet, which was very good last year, is improved, and there's a new coffee shop now on the first floor. The staff is very attentive and welcoming. Most know some English, and will call a colleague with excellent English if necessary. Located right next to the main pedestrian concourse and a subway station, there are excellent coffee shops, cafes, and restaurants all around the hotel. The Almaty opera house is directly across the street, featuring excellent productions at ridiculously cheap prices (by western standards). There are many fancier and more expensive hotels in Almaty full of expats and the international crowd, but I much prefer the atmosphere of the Almaty Hotel, which has a balanced mix of local Kazakhstanis and international travelers. For me, the decision is easy: When I'm in Almaty, I stay at the Almaty Hotel. The mountain view alone is priceless.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its location is very good and so was able to walk around the city. My own concern as an English speaking tourist was most of the TV was in Russian also the street sighs are in Russian letters and so could not read. If Almaty wants more international visitors needs to be more English language focussed rather than Russian focussed as Englidh is the main international langusge
Stayed 1 night in Nov 2018

8/10 Good

Dorothy, Almaty, Kazakhstan

This hotel is okay; bathroom felt small and cramped as if you are in a closet. Breakfast buffet could use a little more variety. Asked housekeeper for coffee and water - two hours later I had to go to front desk and ask for it.
Stayed 3 nights in Oct 2018

8/10 Good

AlmatyHotel, Almaty, Kazakhstan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is central and many restaurants around. One big supermarket is just 6 minutes walk away selling all kind of the food stuff that are needed. You can walk to a few museums, Green Bazzar and Famous parks comfortably. Hotel Staff are friendly and are able to speak English. Good to choose room facing mountain in high floor to get good city view.
Stayed 9 nights in Sep 2018

10/10 Excellent

David, Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view at the balcony breakfast was best free breakfast I’ve ever had in a hotel
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location and the view was good. Although the hotel had completed its renovation, the facility was just acceptable. We booked a triple room but always had only 2 beds. But the staff could fixed those problems well.
Stayed 2 nights in Aug 2018